ActioNet Jobs in Greenbelt

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Responsibilities Respond to and resolve user hardware and software problems, using a problem management (help desk) system. Assist in implementation of pilot desktop/laptop support program. Skills Required • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues. • Responsible for maintaining and deploying...
Responsibilities RESPONSIBILITIES AND DUTIES: 1) Accountable for meeting established Service Level Agreements. 2) Accurately communicates pertinent information to foster an environment supporting the customer interests and service. 3) Leads efforts to establish baseline performance objectives for each member of the IT Service Desk team. 4) Leads the development and implementation of service qualit...
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