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C3I Jobs & Careers

8 jobs

C3I
Job Summary The Hardware Technician is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone. Additionally, the Hardware Technician is also responsible for repair, maintenance, and tracking of client equipment and operating within client Service Level Agreements. Principal Responsibilities: (Essential Function) The work breakdown pe...
C3I
Job Summary: The Deskside Support Technician, Level I will provide comprehensive technical support services to the client’s campus based customers. Principal Responsibilities: • Provide comprehensive technical support services to the Client’s internal customers and service providers. • Assess reported issues and take initiative and ownership to resolve them on their own. • Effectively communi...
C3I
Job Summary The Hardware Technician is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone. Additionally, the Hardware Technician is also responsible for repair, maintenance, and tracking of client equipment and operating within client Service Level Agreements. Principal Responsibilities: (Essential Function) The work breakdown pe...
C3I
Job Summary The Service Desk Manager is responsible for all daily helpdesk support activities. The Service Desk Manager provides consistent customer support, problem resolution and maintains quality standards. Management occurs in a fast-paced, multi-tasked call center environment. Principal Responsibilities: (Essential Function) · Manage to and achieve client business requirements as outlined ...
C3I
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Job Summary The Level II Service Desk Analyst is the subject matter expert for all applications, hardware, and processes specific to each client supported. They are responsible for assisting the Technical Account Supervisors in the daily monitoring of support issues reported by the field. Level II Technicians are a...
C3I
The Campus Support Services Manager (CSSM) is responsible for the direct oversight of on-site EUS (End User Services) personnel, client communications, reporting (scorecards, KPI’s and metrics), trending, training, customer service, and maintaining quality standards and SLAs. The CSSM will supervise a team of 4 members who are the first line of support for end user incidents & requests for End Use...
C3I
Job Summary The Trainer / Quality Assurance Analyst (Trainer/QA) is ultimately accountable for two areas of process effectiveness: training and quality assurance, for one or more supported clients. Training Responsibilities include Account specific training design and delivery, and Corporate new hire training delivery. Responsible for monitoring quality of Help Desk Technicians, tracking their pe...
C3I
Job Summary Salary: $13 hourly with room for advancement. Permanent position with full benefit package offered. The Assistant Project Coordinator is responsible for coordinating specific aspects of rollout projects and processes. Additionally, the Assistant Project Coordinator is responsible for working with the Project Manager’s planning and implementing Process Excellence (PE) and other proje...