Required Skills: Customer service experience Windows 10 & 11 support Mac OS Microsoft 365 Active Directory Networking, DNS, DHCP, VPN Installation and configuration of peripherals Strong work ethic Must be comfortable supporting and interacting with Executive/C-level personnel Qualifications & Job Requirements Bachelor’s degree and 1-2 years of experience; OR Minimum of 3-5 years of desktop experience This is a hybrid position. Position Summary The End User Support Analyst coordinates, diagnoses, and troubleshoots incoming end user problems regarding hardware issues, connectivity issues, operating system issues, software problems system procedures, online transactions, systems’ status, and downtime procedures.