Comcast Cable Communications Customer Service Jobs in Bethesda

2 jobs

YOU’RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the “family.” Equal parts detective, ally, troubleshooter and negotia...

DO YOU FILL THE BILL? Great With Numbers. Awesome With People. When XFINITY customers have a billing question, it’s up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, pr...