Essential Job Functions: Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the CAT system Intakes calls, researches, resolves and documents issues of moderate complexity Provides excellent internal/external customer service in specialized area of regulatory responsibility, namely the Consolidated Audit Trail. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.