Frontier Communications Corporation Jobs in Michigan

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Job Description Sets the performance standards, coaching calibration, technical/skills training, coaching effectiveness analysis and for the organization. Also accountable for the qualityprogram in the call center that monitors customer interactions, provide feedback and focused on identifying and driving improvement with the call center agents. Key Responsibilities: Identifies and partners wit...
Job Description Job Duties and Requirements: Involves pulling high ratio of random recorded and live calls DAILY to review them for compliance Review and confirm performance measures the expectation Confirm all regulatory scripted requirements have been communicated to the customers Note negative trends that indicate any misses and align with L&D to issue corrective training immediately adjus...
Frontier Instructors perform a full range of facilitation and support functions related to the training and quality assurance activities to ensure that the Frontier’s vision and business objectives are met. This position is responsible for delivering specialized training to newly hired and incumbent Internet Help Desk Trusted Advisors (IHD). This position works closely with the Frontier Secure Tea...
Top of Form Frontier Communications, (NYSE-FTR) is one of the nation's largest rural local exchange carriers. We offer local and long-distance telephone service, Internet access, wireless Internet data access, digital phone, DISH satellite TV and more. We operate in 27 states and provide service to 7+ million access lines and High-Speed Internet subscribers. We serve primarily rural and suburban ...
Job Description Conduct ongoing coaching session on an as needed base per tech, to provide overall support to technician · Conduct monthly observation to insure technical/customer service quality and to capture training opportunities · Meet formally with techs monthly to review stats and to develop a plan to achieve results · Meet with entire team once per month for the purpose rewarding, team...
Description: Seeking dynamic and experienced candidates to fill our Customer Service Associate position for our strategic direction with our Strategic Partnerships. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarkin...
Job Description The Resource Management Supervisor position manages the processes required to obtain Contact Center service level objectives. The Resource Management Supervisor shares accountability with the Contact Center Management Team for meeting service level objectives and control the workforce utilization through the use of management information systems. The Resource Management Supervisor...
In this role you will: Solve for customers and deliver an experience so profound that customers love using products and services and actively recommend them to others. Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business. Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continu...
The Sr. Specialist is accountable to internal customers. Working knowledge of training practices and procedures in an adult learning environment is critical in the development of all training documents. Qualifications Knowledge and experience developing curriculum and content to support new products and services. BA degree or 3 years development experience required. Advanced training in course d...
Frontier Secure is a National service that includes a portfolio of device, network, and personal security and protection. It also includes 24 x 7 Premium Tech Support service. This portfolio of services is a standard part of Frontier’s High Speed service, adding value to all Broadband Customers. From Back-up and sharing to 24 x 7 Technical Support, and from Computer Security to Personal Protection...
Frontier Technical Support Representatives are responsible for providing premier support and solutions to customers of Frontier’s Internet service and Frontier Secure product line. Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner. Required Skills To be a successful Technical Support Representativ...
Job Description In this position you will provide full-cycle recruiting support to your client groups in the areas of Marketing, Finance, Human Resources, Legal and Operations. Responsibilities: Develop and build relationships with your client groups in order to understand their business and recruiting needs. Define the requirements of the open positions and determine the resourcing strategy. Cre...
Job Description To provide front line human resources support the Provo contact center by providing excellent internal and external customer service. Provides administrative support to onsite HR staff such as processing new hire paperwork, salary increases, status changes and terminations, managing personnel files, maintaining spreadsheets/databases, drafting correspondence, running reports, etc...
Top of Form Job Description Frontier Communications Corporation (NYSE: FTR) is one of the largest communications service providers and phone companies in the U.S., with $6 billion in revenues and 2.4 million access lines in 27 states. Frontier recently announced the plan to acquire approximately 4.8 million access lines from Verizon. When complete this will create the largest pure rural communic...
General Duties Duties general include but are not limited to the following: The Sales Consultant is the primary interface for sales and service for Consumer and Business customers. The Sales Consultant provides customers with total telecommunications needs, including but not limited to, wireline, wireline, high speed internet, data and video products and services, in an efficient, timely and cou...
I. General Duties Duties general include but are not limited to the following: The Sales Consultant-Spanish Center is the primary interface for sales and service for Consumer and Business customers. The Sales Consultant- Spanish Center provides customers with total telecommunications needs, including but not limited to, wireline, wireless, data and video products and services, in an efficient, t...

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