General Dynamics Customer Service Jobs in Greenbelt

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This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our IA, West Des Moines facility Responsible for leading a team of Help Desk Technicians. Specific duties include: • Provides leadership for a technical helpdesk with the ability to manage a small team. • Ensures staff coverage, training, and consistency across the helpdesk. • Provides input to management regarding performance of help desk team members. • Establis...
This position is located in our IA, Coralville facility GENERAL SUMMARY: The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard op...
This position is located in our IA, Coralville facility GENERAL SUMMARY: The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard...
This position is located in our VA, Springfield facility Ticket Management Professional This position will provide assistance with Incident, Change, Problem Tickets and Knowledge Management for the Active IT Contractor managers and the AIT Program Management Office supporting the NCE (New Campus East) customer. Duties may include but are not limited to; act as the interface between engineers and...
This position is located in our IA, West Des Moines facility **THIS POSITION IS LOCATED IN WEST DES MOINES, IA ONLY(Telecommuting is not an available option)** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer servic...
This position is located in our NM, Las Cruces facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The Customer Service Manager will provide leadership to a team of Customer Service Supervisors and through the various communication channels within Operations (telephone, email, postal mail/written correspondence, and web chat) meet GDIT and contract goals/objectives as required. The Cus...
This position is located in our AZ, Phoenix facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures an...
This position is located in our AZ, Phoenix facility * Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. * Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information. * Follow established and docum...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...

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