Genpact Jobs & Careers

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48 Genpact jobs found on Monster.

Jobs 1 to 20 of 48
Summary Statement: The Business Analyst position is responsible for developing and supporting the Customer Service Organization, Logistics, BPE, HQ and Sales reporting requests thru use of all Systems and Microsoft Office applications. The Business Analyst will identify, develop, and provide timely and accurate information to allow their clients to have one source for all reporting needs, in a con...
ESSENTIAL FUNCTIONS: 100% - Learn the process at key stroke level, get up skilled and certified as trainer – Client site - Design and create training modules, facilitate process trainings sessions or the ramp up batches – Classroom facilitation and floor support – Ramp up and ongoing basis - Track and maintain the data records for all the trainings- Dash board report outs - Manage the SOP’s – Vers...
DESCRIPTION OF DUTIES: Provide exceptional customer service primarily through phone and email communication to inbound callers and clients. This will include receiving and resolving a comprehensive variety of client requests and inquiries. You must be able to handle moderately complex internal and external client inquiries and concerns via phone and email. You will be using customer support softwa...
DESCRIPTION OF DUTIES: Primary responsibility will be to monitor calls in a call center environment by using past experience and knowledge of process. They will be able to do the following: Provide exceptional customer service primarily through phone and email communication to inbound callers and clients. This will include receiving and resolving a comprehensive variety of client requests and inqu...
DESCRIPTION OF DUTIES: The position is responsible but not limited to supervising and monitoring functions in a call center environment with flexibility to manage staff working evenings and weekends. ESSENTIAL FUNCTIONS: - Ensures Service Level agreements are met by monitoring and controlling the processes under assigned areas of responsibility - Trains and supervises staff on various activities -...
DESCRIPTION OF DUTIES: The position is responsible but not limited to managing and monitoring functions in a call center environment with flexibility to manage staff working evenings and weekends. ESSENTIAL FUNCTIONS: Responsible for Managing a Call Center team and ensuring deliverables are met Key point of contact for the client Ensures Service Level agreements are met by monitoring and controlli...
DESCRIPTION OF DUTIES: Primary responsibility will be to use provided tools to properly plan and staff the call center. Reporting, data analysis, and working with the team will also be key responsibilities. ESSENTIAL FUNCTIONS: · Manage shifts schedules · Work with the team to ensure maximum level of customer service · Tracking and reporting Service Level Agreement information · Data analysis and...
DESCRIPTION OF DUTIES: The position is responsible but not limited to supervising and monitoring functions in a call center environment with flexibility to manage staff working evenings and weekends. ESSENTIAL FUNCTIONS: - Ensures Service Level agreements are met by monitoring and controlling the processes under assigned areas of responsibility - Trains and supervises staff on various activities -...
JOB SUMMARY Provide virtual administrative support to senior executives and business leaders. ESSENTIAL FUNCTIONS: Provide administrative support by coordinating the administrative functions for multiple executive leaders. Create and maintain spreadsheets, Powerpoints, presentation materials and corporate presentations. Scheduling meetings and managing calendars and appointments considering the pr...
ESSENTIAL FUNCTIONS (% of Time Spent) – 80-90% - Knowledge of Order to Cash process, End to End including sales and Ops responsibility - Knowledge of Trade Promotion Management Tool (TPM) or any other trade related tool - Fair amount of knowledge of Trade Payment process across multiple customer segment - Contract management expertise - Accounts payable knowledge will be of great utility - Experti...
Title: Technical Support Engineer Location: RTP, NC Duration: Full Time TECHNICAL KNOWLEDGE / SKILLS · 3 years’ experience as a UNIX System Administrator · Detailed level of Linux / Solaris knowledge (SCSA or RHCSA certified engineers preferred) · Basic Routing and Switching Concepts (CCNA engineers preferred) · Basic concept of SNMP protocol · Basic knowledge for syslog messages configuration · B...
JOB SUMMARY Plan, organize, and direct a wide range of learning and development activities for the Genpact Mortgage Services business. Contributes to RFPs for new business by addressing Genpact training capabilities aligned to customer needs. Responsible for project management related to all aspects of knowledge transfer during transitions. Establishes individualized training plans to strengthen e...
Genpact Lewiston, ME
Title : BPMS Analyst (P&C Insurance) Location : Lewiston, ME / Wausau, WI Duration : Full Time Required Skill set: · 8+ Years of IT experience with business and system analysis · At least 2 years’ experience in conceptualizing and designing Workflow/BPMS solutions · Has led Design & Architecture of real-world BPM projects · Good understanding of BPM concepts · Proven process mapping, process impro...
Genpact San Jose, CA
Title: Automation Tester Location: San Jose, CA Mode of Hire: Full Time Required Qualifications · 5 years’ experience in Quality Assurance and functional testing · Experience with Java/J2EE · Experience in Big Data · Experience with testing web-based and database applications · Experience with version control and defect tracking tools · Experience championing quality assurance standards · Experien...
Job Title : Infrastructure Project Manager Location : RTP, NC / San Jose, CA Mode of Hire : Full Time The Data Center and Platform Services (DCPS) organization is creating a Service Management Office (SMO) that will support 12 infrastructure services. The SMO will be responsible for driving alignment, consistency, and optimization of these services through annual and ongoing planning, process gove...
Job Title: Sales Associate – Online Advertising – Google Ad Words Location: Ann Arbor, MI 48105 Scope: Members of the sales team will provide consultation to our client’s existing online advertisers on current campaigns to maximize advertising strategy through their Ad Words accounts and up sell relevant services in a dynamic call center environment. Successful team members will learn the business...
Genpact Atlanta, GA
Title : AWS Operations Location : Atlanta, GA Mode of Hire : Full Time/Contract Responsibilities: · Work on day-to-day AWS operations: o Server Provisioning, Troubleshooting, etc. · Documentation of standards and procedures · Respond to incident, problem and change tickets · Maintain and enhance AWS scripts, tools, and methodologies · Systems Administration with Windows and Linux servers · Work wi...
Genpact San Jose, CA
Title : Java Production Support Location : San Jose, CA Duration : Full Time Job Description: The Level 3 Support Engineer is a member of engineering team whose primary responsibility is to act as a liaison between the L1/L2/ filed teams and L4 (developer support) and would also be responsible for case resolution/routing. · Need to work with dependent application support teams. · Providing proacti...
Genpact San Jose, CA
Job Title : Identity & Access Management Security Analyst Location : San Jose, CA Mode of Hire : Full Time Genpact is looking for an exceptional Identity and Access Management (IAM) professional to deliver enterprise security products and services within a world-class managed-care organization. This position will be responsible for analyzing business requirements and designing and implementing Acc...
Genpact Durham, NC
We are looking for resources with a good understanding of Facets Data Model/ SQL/ BO (Crystal). Prefer candidates with Lean Six Sigma knowledge and value stream mapping experience. Additional requirements for each role are mentioned below. Available Positions: 6 Location: Durham, NC Start: 8/1/14 or first available date *Must be able to work in the US without sponsorship Reporting Lead: Openings-...

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