Harte-Hanks Jobs in Austin


5 Harte-Hanks jobs in Austin, Texas found on Monster.

Jobs 1 to 5 of 5
Position Summary: Oversee the Customer Service Workforce Management function including forecasting, scheduling, call routing, service level management, and crisis management. Support multiple functional areas with long-range planning, short-term scheduling, and real-time service level management. Support operations with call center capacity planning. Build and develop a strong delivery team capabl...
As a key member of the Contact Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. Essential Functions and Responsibilities: Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating correctiv...
The Client Services Implementation Manager is responsible for the implementation, execution and process delivery of a high profile customer. This position is responsible for the end to end business process, customer innovation and value added solutions, interfacing with the client senior management. Essential Functions and Responsibilities: · Leading and engaging the business team to understand an...
In this role, you will oversee and administer various account training programs including recurrent and new hire. Make and implement recommended improvements. Will be responsible to schedule training classes, organize course materials, develop training curriculum, present courses, and effectively measure training efforts. Ensure all training programs run smoothly and effectively. Work with managem...
Reporting to the General Manager of Contact Centers, the Operations Director will have operational responsibility for a 650 seat Contact Center that provides multi-channel contact center solutions to leading companies. The Operations Director is responsible for managing Operations Managers, achieving contractual account performance metrics by partnering with account teams and working with supporti...
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