Harte-Hanks Jobs in Austin

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6 Harte-Hanks jobs in Austin, Texas found on Monster.

Jobs 1 to 6 of 6
In this role, you will oversee and administer various account training programs including recurrent and new hire. Make and implement recommended improvements. Will be responsible to schedule training classes, organize course materials, develop training curriculum, present courses, and effectively measure training efforts. Ensure all training programs run smoothly and effectively. Work with managem...
As a key member of the Contact Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. Essential Functions and Responsibilities: Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating correctiv...
Position Summary: Oversee the Customer Service Workforce Management function including forecasting, scheduling, call routing, service level management, and crisis management. Support multiple functional areas with long-range planning, short-term scheduling, and real-time service level management. Support operations with call center capacity planning. Build and develop a strong delivery team capabl...
The Client Services Implementation Manager is responsible for the implementation, execution and process delivery of a high profile customer. This position is responsible for the end to end business process, customer innovation and value added solutions, interfacing with the client senior management. Essential Functions and Responsibilities: · Leading and engaging the business team to understand an...
The RightNow Technologies (RNT) Configuration Specialist is responsible for working with the IT team in order to provide custom RNT solutions for our clients. In this role, you will be responsible for gathering technical specifications, configuring RNT systems, developing custom reports and processing system change requests. This position will also work closely with our sales team, BI team and cli...
Reporting to the General Manager of Contact Centers, the Operations Director will have operational responsibility for a 650 seat Contact Center that provides multi-channel contact center solutions to leading companies. The Operations Director is responsible for managing Operations Managers, achieving contractual account performance metrics by partnering with account teams and working with supporti...
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