Harte-Hanks Jobs in Texas

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13 Harte-Hanks jobs in Texas found on Monster.

Jobs 1 to 13 of 13
Position Summary: As part of the HR Support team, perform Human Resources related duties at the professional level and carry out responsibilities in some or all of the following functional areas: employee relations, workers compensation, employee engagement, leave administration, and managing HR transactional services such as HR reporting and new employee orientation and on-boarding. Essential F...
Responsible for maintenance and repair to all mail plant production equipment ensuring that down time is kept to a minimum. Machinery involved includes, Kodak and Videojet inkjet machines, Kirk Rudy addressing machines, Pitney Bowes inserting machines, Card Affixing equipment, folding equipment, hot melt glue systems, strapping machines, and various other items. Essential Functions and Responsibi...
As a key member of the Contact Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. Essential Functions and Responsibilities: · Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corre...
The Call Center Associate Operations Manager is responsible for service delivery execution including supervisor management, achieving contractual account performance metrics and assisting with managing financial resources. This position will also be responsible for planning, organizing, and managing all operational activities for a large inbound/outbound customer care account. Our call center is a...
As a key member of the Contact Center, you will be responsible for supervising and leading inbound agents who will support contact center programs in the healthcare insurance industry.Responsibilities include staffing, performance management, reporting, counseling, and maintaining account quality. We have various positions available to support our seasonal growth between September 2014 and March ...
As a key member of the Contact Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. Essential Functions and Responsibilities: · Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corre...
Harte Hanks is looking for new talent to join a growing quality assurance team supporting inbound teleservices agents. As part of this team, you will be responsible for objectively monitoring, scoring, and coaching agents in compliance of internal and external quality standards and expectations. You will be responsible for accurately recording data, analyze data, and identify trends, training gaps...
The Quality Supervisor manages a team of Quality Assurance Analysts. This position is responsible for managing the day-to-day work of determining the root cause of defects to prevent recurrence of the issues and quality problems. Through the leadership of the Quality Supervisor, the Quality Assurance Analysts use data collected from monitoring and testing procedures to determine the cause of quali...
The Account Manager is responsible for the overall management of an assigned account in support of business objectives to ensure the account’s satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks. Essential Functions and Responsibilities: Plans and directs activities of func...
The Call Center Operations Manager is responsible for planning, organizing, and managing all operational activities for a large inbound customer care account. Our call center is a multi-site, multi-shift, 7-day per week operation. Essential Functions and Responsibilities: · Direct the forecasting and scheduling of daily workforce. · Continuously evaluate workflow and identify opportunities for ...
As a key member of the Contact Center, you will be responsible for supervising and leading assigned account team(s) of inbound and/or outbound agents including staffing, performance management, reporting, counseling, and maintaining account quality. Essential Functions and Responsibilities: Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating correct...
Position Summary: Oversee the Customer Service Workforce Management function including forecasting, scheduling, call routing, service level management, and crisis management. Support multiple functional areas with long-range planning, short-term scheduling, and real-time service level management. Support operations with call center capacity planning. Build and develop a strong delivery team capab...
The Client Services Implementation Manager is responsible for the implementation, execution and process delivery of a high profile customer. This position is responsible for the end to end business process, customer innovation and value added solutions, interfacing with the client senior management. Essential Functions and Responsibilities: · Leading and engaging the business team to understand ...

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