HCL Technologies Jobs in Dallas

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Job Title: Quality Assurance Analyst Location: Houston, TX Duration: Fulltime Job Summary: The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer exp...
Job Title: Manager, Quality Assurance & Training Location: Houston, TX Duration: Fulltime Job Summary: The position is responsible for establishing and managing processes associated with quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer e...
Job Description JOB SUMMARY This position is responsible for resolving mass issues impacting the business and customers regardless of origin point. The Business Analyst also has responsibility for analyzing and introducing changes into theRevenue Management and Customer Care business processes, identifying and facilitating the creation of appropriate reporting for various operations functions, man...
JOB SUMMARY This position is responsible for identifying issues, performing root cause analysis and implementing improvements to business processes for the purpose of enhancing the customer experience and increasing the operational effectiveness & efficiency of a gas and electric company serving residential and small commercial customers in regulated and deregulated markets. The Business Analyst h...
JOB SUMMARY This position is responsible for the management of the daily Call Center Operations using resources responsiblyfor meeting customer service targets and planning areas of improvement and development. This will be demonstrated by achievement of defined service levels within Customer Care. They will provide leadership to Team Supervisorsto develop, motivate and inspire staff to maximize c...
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