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Insight Global Customer Service Jobs in Towson

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Directly supports field service technicians via in-bound phone lines using technical product knowledge, computerized database information, other file lookup methods, and outside sources when no in-house information is available. Records information on each call in a computerized database system. Performs other specific duties as assigned to support the daily activities of the department and Compan...

We are looking for candidates to help support a global help desk for a fortune 500 company. This is a very fast paced environment and candidates could take upwards of 40 calls/day so the abaility to multitask is a must. Candidates will be taking calls regarding password resets, Microsoft Office issues, Internet Explorer troubleshooting, and Mobile Support including IPhones and IPads. We are lookin...

Provides medical information with high quality customer service. Researches and responds to inquiries and documents appropriately according to client guidelines. Identifies and records adverse events (AEs) and product complaints (PCs). If needed, provides clinical trial information, after-hours on call support, as well as processes medical information requests via mail, fax, e-mail. BSN or Asso...

Supporting internal employees and external users with hardware and software issues Troubleshooting phones, printers, healthcare applications, email, and networking devices 50/50 Networking/system support Traveling 90% of the time around Pruitts Georgia locations providing hands-on support Communicating with doctors and nurses to walk them through troubleshooting applications and systems Needs...

tProvide first level problem solving for Point of Sale hardware and software. Including but not limited to operational and technical problems, utilize service management systems gathering and maintaining service incident data. Utilize and contribute to the knowledge management system, and adhere to and continually review published escalation and work flow procedures based on ISO 9000. tAble to wo...

Your main responsibility will be to provide support for end users by managing the identity and access management profiles and data. Part of your time will be spent doing data comparison and auditing data to ensure that user's profiles are accurately set up for the correct permission levels and restrictions. You also will be managing Active Directory accounts and doing any moves, adds or changes as...

The Order Management Representative is responsible for managing a large volume of orders and calls through the order fulfillment process between the retail distribution and the vendor. They will be the coordinator between all pieces of the shipping process providing superior account management to Key Customer Accounts and Sales Representatives. They are managing large accounts exceeding $1 million...

Insight Global is looking for strong help desk candidates to join a corporate client in Canton, MA. They will be supporting over 5,000 North American end users (this includes both employees and clients). On average, each candidate will be taking anywhere from 25-50 calls daily. There is no specific time limit to troubleshoot each call but each candidate must be willing to work efficiently and quic...

Daily you are responsible for providing premier support and solutions to customers of the client's internet service and product line. You will be responsible for analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as they relate to the end user's service with their internet High-Speed ADSL service. You must provide premier customer service and a "Customer Firs...

Will take on average 30 calls per day on the service desk. Troubleshooting a variety of level one issues for internal employees: peripherals, password reset, phones, printers, hand-held devices, etc. Will be troubleshooting issues such as: POS register questions, receipts not printing, and credit transaction errors (will be trained on POS systems). 2- 3 years of technical phone support experien...

The client provides secure vending machines outside of their customers' warehouses. These vending machines hold supplies such as protective eye gear, ear plugs, electrical equipment, etc. The vending machines have a touchscreen software that runs on Windows XP and a proprietary software. The client needs a helpdesk representative to sit onsite in Niles to support the field technicians that are tro...

Insight Global is looking for a candidate to do telephone research for a large construction company. He/she will be making phone calls to contractors offices to find out information about a completed project. Information could include type of framing system used, type of roofing system used etc. This candidate will also be viewing blueprints online and determining the answers to the same questions...

Our client in Mt Laurel, NJ is hiring 5 additional contractors for their Level 2 Helpdesk Analyst/Technician openings to be apart of their Customer Security Assurance Team. This team ensures the customer's digital connection (Internet or other) is secure and free from nuisance or malicious threats, including spam / mail, viruses, spyware and others. Similarly, the Technician level 2 also ensures t...

The Storage Administrators role is to operate and performance tune storage platforms across the organization to ensure high levels of data quality, availability and security. This individual also participates in the planning and implementation of policies and procedures to ensure storage provisioning, efficiency and maintenance that is consistent with company goals, industry best practices and reg...

Insight Global is looking for a Customer Service Representative to join the team of one of their largest Telecommunication companies in Newtown, CT. They will be responsible for actively and consistently supporting all efforts to simplify and enhance the customer experience. They will be providing phone support for internal and external customers, place complex data entries for a variety of specia...

This candidate will be in training for the first 2-3 weeks learning the system and the typical tickets they will deal with. The first 2-3 months will be majority of password reset tickets so they can feel comfortable. After that these candidates will be looking to perform first call resolution for basic IT related issues. They will diagnose hardware, software, printing, and network connectivity is...

Field incoming interactions to the Help Desk via phone, email and self-service regarding computer related and mobile device related requests and issues. During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool. Using company established rules, prioritize end user's requests and issues. Using documented pol...

Your main responsibility will be to provide technical phone support for the client's end users. You will be supporting a Windows-based point-of-sale application for various restaurant chains. You will be resolving tickets and escalating when necessary to the Tier 2 teams. You will be assigned an 8 hour shift sometime between 5 am and 10 pm, any 5 days of the week. You will, however, get two consec...

This person will join a team responsible for setting up and maintaining automated processes that collect data from car dealerships dealer management systems for an enterprise level software company. This will include technical support and operations, communicating both in person, via the phone, and over email. This person will require excellent written and verbal communication skills and an aptitu...

As a helpdesk analyst, you will be providing remote support via phone for the end users that are utilizing the clients products. You will take tickets from the tier one team and resolve the higher level problems for these corporate clients. Also, you will use remote connectivity tools to support the users and escalate problems to the products specialists. 2+ Years of helpdesk/ technical support e...