iQor Jobs & Careers

35 jobs

iQor
We are seeking Customer Service/Sales Bilingual(English/Spanish) for our Fort Lauderdale Center of Excellence. Job Description Agents will handle primarily inbound customer service and sales calls from customers who are calling in to place orders or ask questions about nutritional supplements and wellness products. Agents will provide assistance placing orders, answering questions about products...

iQor
We are currently seeking Inbound Sales and Customer Service Representatives for our Ada, OK Center of Excellence. Benefits: We have a starting pay rate of $9.50 per hour with 8 weeks of training which is paid and with graduation to production move to $10.50 per hour. Benefits are available once employee’s reach agent job title. Responsibilities: Ability to develop rapport and demonstrate a car...

iQor
We are currently seeking a Technical Support Bilingual (English/Spanish) Call Center Supervisor for our Dallas Center of Excellence. Prior experience in a Technical Support Supervisory call center is required. Responsibilities: · Directly supervises a team of call center agents · Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and def...

iQor
We are currently seeking a Bilingual (English/Spanish) QA Analyst for our Dallas Center of Excellence. The center is located in Richardson. Job Duties: Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions Increases effectiveness of call monitoring by calibrating with the client and management team Utilizes report...

iQor
We are currently seeking Experienced Customer Care Call Center Agents for our Tempe, AZ Center of Excellence. Responsibilities Ability to develop rapport and demonstrate a caring attitude Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have previous Call Center Customer Service Experience. Requirements High School diploma or G.E.D, required Must have...

iQor
We are currently seeking a QA Analyst for our Pueblo, Colorado Center of Excellence. Job Duties: Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions. Increases effectiveness of call monitoring by calibrating with the client and management team. Utilizes reporting to manage improvements in individual and team per...

iQor
We are currently seeking Contact Center Collection Agents for our Richardson, TX Center of Excellence. Responsibilities: Review data for any discrepancies and inconsistencies Ability to asking probing questions if necessary Negotiate of payments Gathering together information from all source and observations Use investigative plans Expanding the use of critical thinking Apply problem-solvi...

iQor
We are currently seeking Experienced Customer Care Call Center Agents for our Pueblo, CO Center of Excellence. Responsibilities Ability to develop rapport and demonstrate a caring attitude Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have previous Call Center Customer Service Experience. Requirements High School diploma or G.E.D, required Must hav...

iQor
We are currently seeking Customer Care Supervisor for our Pueblo, CO center of excellence. Responsibilities Support the coaching and development of a team of 12-18 agents Understanding the specific goals of the program in the areas of performance, productivity, quality and cost Work within a team including the operations manager, other supervisors, analysts, trainers and Q/A personnel to impro...

iQor
We are currently seeking Bilingual (English/Spanish) Call Center Agents for our Los Angeles, CA Center of Excellence. The center is located in Simi Valley. Responsibilities: Handle inbound/outbound customer care calls and obtain payment of past due invoices Gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos ...

iQor
We are currently looking for an experienced Escalation Supervisor for our Charleston Center of Excellence. Job Duties: · Directly supervises a team of 15 Assistance Queue Specialists who handle escalated customer calls, provides support answering agent questions via phone and chat consultations · Works closely with the Operations Manager on weekly calibration preparation and execution, client c...

iQor
We are currently looking for an experienced Quality Assurance Supervisor for our Charleston Center of Excellence. Job Duties: · Directly supervises a team of 10 Quality Assurance Specialists globally (US and PH) · Works closely with the Quality Assurance Operations Manager on weekly calibration preparation and execution, client conference calls, and team meetings/goal setting · Develops and in...

iQor
We are currently seeking a Call Center Trainer for our Dallas Center of Excellence. The center is located in Richardson. Responsibilities: · Conducts all training for new hires · Conducts refresher training and ongoing training of existing employees · Monitors progress of new team members and coaches and develops them for improvement · Delivers feedback to the department; develops training in...

iQor
We are currently seeking a Sales Supervisor in our Dallas Center of Excellence. The center is located in Richardson. Job Duties: The ability to coach and motivate a team of average 14 agents – Must be able to document, facilitate and follow-up on coaching that is specific, measurable, actionable, realistic and timely Must be able to manage to script adherence and coach agents accordingly Abili...

iQor
We are currently seeking Technical Customer Care Specialists for our Dallas, TX Center of Excellence. Training pay at $9.00/hr (5 weeks or until graduation of training) Pay increase after training from $11-$12/hr with possible monthly bonus’ (depending on technical experience) RESPONSIBILITIES: Receive inbound calls and make outbound calls on behalf of our brand-name client Answer product que...

iQor
We are currently seeking a Program Manager for our Dallas Center of Excellence. The Center is located in Richardson. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and ...

iQor
We are currently seeking for a Call Center Trainer for our Buffalo Center of Excellence. Job Duties: · Conducts all training for new hires · Manages the nesting (i.e. OJT) process after Classroom Training · Performs Quality monitors for new team members and coaches them on improvement · Monitors all training representatives monthly to ensure accuracy and quality of their calls · Conducts ref...

iQor
We are currently seeking a Data Analyst for our Charleston Center of Excellence. Responsibilities: Drive Network Optimization and Logistics analysis as necessary Analyze business opportunities and produce SC Network studies Work with cross functional experts within iQor (trade compliance, tax, transportation, hubbing, manufacturing and services) to ensure a holistic competitive supply chain so...

iQor
We are currently seeking Dialer Collection Agents for our training classes in our Cleveland Center of Excellence. Responsibilities: · Conduct inbound and outbound collection calls for a variety of clients to prompt for payment of past due invoices · Document all calls with detailed information · Negotiate payment arrangements from debtors · Hourly position with monthly bonus opportunity Requ...

iQor
We are currently seeking Experienced Contact Center Agents for our Charleston Center of Excellence. Responsibilities: Ability to handle/prioritize multiple tasks in a fast-paced environment Exceptional attention to detail, organization, analytical skills, and ability to focus on task-at-hand Ability to analyze, define, research, resolve, and communicate problems and problem resolutions Initia...