iQor Jobs & Careers

26 jobs

iQor
We are seeking Customer Service/Sales Bilingual(English/Spanish) for our Fort Lauderdale Center of Excellence. Job Description Agents will handle primarily inbound customer service and sales calls from customers who are calling in to place orders or ask questions about nutritional supplements and wellness products. Agents will provide assistance placing orders, answering questions about products...

iQor
We are currently seeking Inbound Sales and Customer Service Representatives for our Ada, OK Center of Excellence. Benefits: We have a starting pay rate of $9.50 per hour with 8 weeks of training which is paid and with graduation to production move to $10.50 per hour. Benefits are available once employee’s reach agent job title. Responsibilities: Ability to develop rapport and demonstrate a car...

iQor
We are currently seeking a Sales Supervisor in our Dallas Center of Excellence. The center is located in Richardson. Job Duties: The ability to coach and motivate a team of average 14 agents – Must be able to document, facilitate and follow-up on coaching that is specific, measurable, actionable, realistic and timely Must be able to manage to script adherence and coach agents accordingly Abili...

iQor
We are seeking Telesales Contact Center Agents, for our Dallas Center of Excellence. Responsibilities: · The telesales representative position is responsible for handling inbound calls from potential and existing customers who are interested in purchasing wireless service and productions · Successful agents will make a connection with our customers, understand their needs and make suitable reco...

iQor
We are currently seeking a Call Center Trainer for our Dallas Center of Excellence. The center is located in Richardson. Responsibilities: · Conducts all training for new hires · Conducts refresher training and ongoing training of existing employees · Monitors progress of new team members and coaches and develops them for improvement · Delivers feedback to the department; develops training in...

iQor
We are currently seeking an Operations Manager for our Fort Lauderdale Center of Excellence. As a strategic member of the Operations Leadership Team, the successful candidate will collaborate with other senior-level team members to create and continue to evolve a positive, change-oriented company culture highlighted by teamwork, development, empowerment, low turnover, and high performance. The Pr...

iQor
We are seeking Telesales Contact Center Agents, for our Houston Center of Excellence. Responsibilities: · The telesales representative position is responsible for handling inbound calls from potential and existing customers who are interested in purchasing wireless service and productions · Successful agents will make a connection with our customers, understand their needs and make suitable rec...

iQor
We are seeking Contact Center Agents, Customer Care for our Tucson Center of Excellence. Responsibilities: · Ability to resolve the customer’s problem with first call resolution · Deliver award winning customer service · Data entry and document systems per customer requirements · Multi-tasking speaking with customers with data entry · Using multiple computer applications with client systems ...

iQor
We are seeking Customer Service/Technical Support agents for our Fort Lauderdale Center of Excellence. Agents will handle inbound customer service and tech support calls from customers who are calling with questions or issues with their phone or service. Agents will provide assistance with plan/phone options, billing questions and troubleshoot issues customers may have with their phone or service...

iQor
We are currently seeking a Workforce Manager for operation in Charlotte, Charleston, Columbus or Buffalo Centers of Excellence. The primary purpose of the Work Force Manager is to support multiple programs by ensuring that resources are in place to handle forecasted call volume while meeting client and internal KPIs. This position is also responsible for managing various administrative duties to ...

iQor
We are currently seeking a Workforce Manager for operation in Charlotte, Charleston, Columbus or Buffalo Centers of Excellence. The primary purpose of the Work Force Manager is to support multiple programs by ensuring that resources are in place to handle forecasted call volume while meeting client and internal KPIs. This position is also responsible for managing various administrative duties to ...

iQor
We are currently seeking Customer Service Specialist for our Columbus Center of Excellence which is located in New Albany. Responsibilities: · Handle inbound customer care calls · Gather data and document proper systems per customer requirements · Ability to effectively communicate detailed task by phone · Resolve customer’s technical inquiries · Answer product questions and service accounts...

iQor
We are currently seeking a Solution Center Supervisor in our Ada Center of Excellence. Job Duties: The ability to coach and motivate a team of average 12 agents – Must be able to document, facilitate and follow-up on coaching that is specific, measurable, actionable, realistic and timely Must be able to manage to outside of the box thinking to resolve customer’s issue and coach agents according...

iQor
We are currently seeking a Contact Center Supervisor for our Buffalo Center of Excellence. Job Duties: Directly supervises a team call center agents Assists in goal setting, provides feedback and documents performance to improve customer experience Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace in consultation with Department Manag...

iQor
We are currently seeking a Bilingual (English/Spanish) QA Analyst for our Dallas Center of Excellence. The center is located in Richardson. Job Duties: Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessions Increases effectiveness of call monitoring by calibrating with the client and management team Utilizes report...

iQor
We are currently seeking a Technical Support Bilingual (English/Spanish) Call Center Supervisor for our Dallas Center of Excellence. Prior experience in a Technical Support Supervisory call center is required. Responsibilities: · Directly supervises a team of call center agents · Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and def...

iQor
We are currently seeking a Call Center Trainer for our Houston Center of Excellence. The center is located Downtown Houston. Responsibilities: · Conducts all training for new hires · Conducts refresher training and ongoing training of existing employees · Monitors progress of new team members and coaches and develops them for improvement · Delivers feedback to the department; develops trainin...

iQor
We are currently seeking a Sales Supervisor in our Houston 1 Center of Excellence. The center is located Downtown. Job Duties: The ability to coach and motivate a team of average 14 agents – Must be able to document, facilitate and follow-up on coaching that is specific, measurable, actionable, realistic and timely Must be able to manage to script adherence and coach agents accordingly Ability...

iQor
We are currently seeking a Workforce Analyst for our Charleston Center of Excellence. Responsibilities: · Real time queue management · Manage vacation requests, attendance policy adherence, real time efficiency · Schedule and optimize day-to-day off phone activities within +/- 4% variance by half hour intervals · Responsible for determining and communicating work schedules to production floor...

IQOR Global Service LLC
JOB SUMMARY Develops, codes, tests, debugs, documents, maintains, modifies and installs programs. ESSENTIAL DUTIES AND RESPONSIBILITIES May perform all duties of the Programmer Analysts I. Produces technical specifications to match business requirements of low level complexity projects which may include report rating & minor enhancements. Develops & executes test plans. Interacts with functi...