What to Expect Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders Troubleshoots collection site and customer issues and provides effective resolution Documents issues, action steps, and outcome of inquiries Other duties as assigned. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions.