Macy's Customer Service Jobs in Baltimore

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Description Overview: Furniture and Bedding Customer Service Representatives respond to inbound telephone calls relating to furniture and bedding deliveries, delivery damage issues, and warranty service needs. They also work a variety of reports that support furniture and bedding services. As a subsidiary of Macy's Department Stores, Inc. we provide superior service to our Macy's and Bloomingdal...
Description Overview: Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues. Key Accountabilities: Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent c...
Description Overview: As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, and fun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral p...
Description Overview: As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, and fun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral p...
Description Overview: Responsible for managing and driving the Omnichannel Fraud Analytics and Strategy Development as it pertains to macys.com and bloomingdales.com. This requires partnering with Finance, Systems and divisional partners on the creation of plans for fraud expense projections, analysis of actual trends, development of recommended mitigation strategies, creation of project plans a...
Description Overview: The Omnichannel Interactive Voice Response (IVR) Development and Special Projects Administrator is responsible for managing special projects for Self Service( IVR and Dynamic FAQ). The salary range for this position is $16.00 - $19.10 per hour. Key Accountabilities: Benchmarking, reporting, and analytics of our self-service channels Developing customized reports and maki...
Description Overview: Responsible for the daily supervision, coaching, motivating, and development of assigned associates. The salary range for this position is $15.50 to $18.50 per hour. Key Accountabilities: Complete monthly performance evaluations Resolve escalated customer complaints Provide timely and appropriate follow-up on customer accounts Resolve associate problems and concerns ef...
Description Overview: Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues. The salary range for this position is $12.00 to $14.50 per hour. Key Accountabilities: Effectively answer and resolve issues regarding credit card billing...

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