Macy's Customer Service Jobs in Lanham

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Overview: macys.com Customer Service Representatives respond to inbound telephone calls and emails from customers regarding the order status of their internet purchases, placement of new orders, and up selling for macys.com, bloomingdales.com, and the WeddingChannel.com. They also assist customers with inquiries for Bridal and small ticket purchases. The salary range for this position is $11.00 -...
Overview: Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks. Key Accountabilities: - Answer phone calls from sales associates and customers requesting to open a new credit card account, increase a current account guideline, and approve ...
Overview: As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, and fun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral part of achiev...
Overview: Beauty Chat Customer Service Representatives are responsible for practicing excellent customer service while attempting to aid the customer with online purchases for Cosmetics. Associates will proactively chat with customers in an effort to answer their questions, provide them with suggestions, and attempt to convert the sale. Associates will help customers to understand the Cosmetics b...
Overview: Beauty Chat Customer Service Representatives are responsible for practicing excellent customer service while attempting to aid the customer with online purchases for Cosmetics. Associates will proactively chat with customers in an effort to answer their questions, provide them with suggestions, and attempt to convert the sale. Associates will help customers to understand the Cosmetics b...
Overview: Macys.com Customer Service Representatives respond to inbound telephone calls, chats and emails from customers regarding the order status of their internet purchases, placement of new orders and up selling for macys.com and bloomingdales.com. They also assist customers and registrants with inquiries from our Wedding and Gift Registry. The salary range for this position is $11.00 - $13.1...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues as well as other assigned duties. The salary range for this position is $10.00 - $12.50 per hour. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and upda...
Overview: As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, and fun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral part of achiev...
Overview: Seasonal Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks. The salary range for this position is $10.00 - $12.50 per hour. Key Accountabilities: - Answer phone calls from sales associates and customers requesting to open a ne...
Overview: Responsible for ensuring the prompt resolution of customer, store, and 3rd party gift card inquiries. Must provide a high level of customer service and resolve various issues that may arise. Must have strong decision making skills and excellent telephone etiquette. Position may require other job duties necessary to support department functions. Will be required to learn other areas and ...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues for proprietary and 3rd party accounts, as well as other assigned duties. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and updating account information...
Overview: Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues. Key Accountabilities: - Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer ser...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues for proprietary and 3rd party accounts, as well as other assigned duties. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and updating account information...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues for proprietary and 3rd party accounts, as well as other assigned duties. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and updating account information...
Overview: macys.com Customer Service Representatives respond to inbound telephone calls and emails from customers regarding the order status of their internet purchases, placement of new orders, and up selling for macys.com, bloomingdales.com, and the WeddingChannel.com. They also assist customers with inquiries for Bridal and small ticket purchases. The salary range for this position is $11.00 -...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues for proprietary and 3rd party accounts, as well as other assigned duties. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and updating account information...
Overview: Responsible for the daily supervision, coaching, motivating, and development of assigned associates. Successful applicants must be fluent in English and Spanish. Key Accountabilities: - Complete monthly performance evaluations - Resolve escalated customer complaints - Provide timely and appropriate follow-up on customer accounts - Resolve associate problems and concerns effectively...

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