Macy's Customer Service Jobs in Pennsylvania

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Overview: The Electronic Gift Card Operations Manager's primary responsibilities will be to manage, supervise, and train a diverse group of employees to answer and resolve customer inquiries regarding gift card transactions and concerns regarding transactions on proprietary credit cards, identify opportunities to reduce fraud, and resolve back-line / queue inquiries related to gift card and propri...
Overview: Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues. Key Accountabilities: - Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer servic...
Overview: Credit Granting Representatives are responsible for answering incoming customer service phone calls related to credit card application requests, account guideline increases, and the approval of sales and checks. Key Accountabilities: - Answer phone calls from sales associates and customers requesting to open a new credit card account, increase a current account guideline, and approve a s...
Overview: Beauty Chat Customer Service Representatives are responsible for practicing excellent customer service while attempting to aid the customer with online purchases for Cosmetics. Associates will proactively chat with customers in an effort to answer their questions, provide them with suggestions, and attempt to convert the sale. Associates will help customers to understand the Cosmetics br...
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