Macy's Customer Service Jobs in State College

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Overview: The Manager of Delivery, Customer Care, will have responsibility for overseeing the improvement of the overall quality of service provided. Reporting to the Furniture & Bedding Director, the Director will be the customer and store advocate with the Furniture and Bedding distribution center, Facility VP's and Macy's Credit and Customer Services (MCCS). Key Accountabilities: - Manage, c...
Description Overview: Responsible for managing and driving the Omnichannel Fraud Analytics and Strategy Development as it pertains to macys.com and bloomingdales.com. This requires partnering with Finance, Systems and divisional partners on the creation of plans for fraud expense projections, analysis of actual trends, development of recommended mitigation strategies, creation of project plans a...
Description Overview: As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, and fun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral p...
Description Overview: Responsible for the daily supervision, coaching, motivating, and development of assigned associates. The salary range for this position is $15.50 to $18.50 per hour. Key Accountabilities: Complete monthly performance evaluations Resolve escalated customer complaints Provide timely and appropriate follow-up on customer accounts Resolve associate problems and concerns ef...
Description Overview: Macy's Credit and Customer Services provides Credit Services for Macy's Inc., one of the nations premier OmniChannel retailers operating the Macys and Bloomingdales brands under the name of Macys and Bloomingdales, the macys.com and bloomingdales.com websites, and 13 Bloomingdales outlet stores. The position of Bloomingdale's OmniChannel Client Specialists, engages with an...

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