Moen Jobs in North Olmsted
Ancillary Services – A Consumer Services team managing a diverse task list that includes Social Media representation and resolving elevated issues such as claims, billing issues, and backorder management. Primary contact on CSC’s Ancillary Services internal line responding to all elevated issues such as, but not limited to claims, reimbursement requests and billing issues Must incorporate owners...
Perform customer service activities for Moen customers by responding to customer inquiries including, but not limited to: order status, product information, claims/returns, order processing, account status and sales program. Manage and assess customer-related problems or issues to develop and implement appropriate resolution in all interactions via phone calls while meeting call quality standards...
Assist in development of social strategy and lead the execution of Moen’s social media strategy including social tactics and campaigns, content curation, proactive community moderation and blogger outreach. Assist in the development and manage the execution of social communication strategy around reactionary, anticipated, planned and integrated messaging Manage blogger relationships and develop ...
Primary: Perform customer service activities for the Wholesale, Commercial and ABU Sales Force by responding to sales and customer inquiries including, but not limited to: order status, product information, claims/returns, order processing, account status, sales programs, quality issues. Includes, but not limited to: complete management and processing of phoned/faxed/email TM and RSM no charge or...
Create strategy and vision for merchandising discipline with the end state of creating a best-in-class consumer shopping experience- leverage traditional merchandising and emerging technology to create an optimal experience. Create and maintain situation analysis (competitive, customer, consumer and trades) across a variety of channels (Showrooms, Builder Design Centers, Wholesale Counter) to sup...
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