Nelnet Jobs in Aurora

2 jobs

Respond to incoming borrower interactions (inbound & outbound calls, webchats) and provide follow-up on inquires as needed. Candidates must deliver a consistently high level of customer service and performance while working in a call center environment with multiple computer-based systems. The following shifts are available: Sat.-Tue. 7am-6pm Fri.-Mon. 7am-6pm Mon.-Fri. 12pm-9pm Mon.-Fri. 11...

This position has primary responsibility for data analysis with a focus on identifying trends, recommending and implementing solutions in order to streamline processes and reduce federal reporting errors (and improve financial performance). As a subject matter expert, this position performs user acceptance testing and has authority to approve testing and system changes for promotion to production....