Update approval routes related to reorganization + Configure regional and other AP contacts + Promptly address day-to-day issues and queries as they arise in an efficient and effective manner and escalate issues and concerns as needed + Develop collaborative working relationships/networks within the Legal function ranging from Pearson attorneys, paralegals, support staff, and colleagues within the broader Pearson organization + Collaborate on special projects, as defined by the Legal Project Manager, which may include preparing ad-hoc reports, system data clean up, and process updates + Review and respond to requests and questions from the general Legal Billing mailbox in a timely manner + Other tasks as requested . Key Responsibilities: + Matter management, including but not limited to, creating and auditing new matters to ensure accuracy for financial coding, approval route, and general compliance with Pearson’s requirements + Monitor invoices for new timekeepers, rate increases, fee arrangements, and discounts + Address invoice audit flags related to Legal’s Outside Counsel Billing Guidelines + Perform first-level invoice review to ensure compliance with Legal’s Outside Counsel Billing Guidelines + Provide information to new users in respect to log-in, navigation, invoice approval process (alerts, workflow, approval, and rejection procedures), and information regarding Legal Tracker’s online tutorials and training + Manage law firm data including updates, name changes, banking information, etc.