Pinnacle Technical Resources Jobs in Carpentersville
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Service Delivery / Operations Manager Job Description: Overall Responsibilities/Primary Job Duties: The OM is an engineer/operations manager who will be responsible for the overall satisfaction of client. These services integrate technical offers include LAN; Wi-Fi, VoIP, Akamai, etc. The primary focus will be quality control which consists of the management of LAN and IPT solutions. The primary r...
IP Telephony Engineer Job Description: The Engineer is a technical lead and subject matter expert for major UC technologies including IP Telephony to telecoms carriers. The Engineer is a lead technical expert and liaises with other members of the Network Engineering team as well as the Service Delivery teams responsible for project delivery and support. Candidate needs to have SIP and ACME Session...
Job Description: Customer service representative/Call Center experience 2-3years/ Healthcare background a plus Bilingual Spanish Needed MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2 : 2:30pm - 11pm 30 minute lunch and Two 15 minute breaks. Using a computeri...
Overall Purpose: Support roll-out of Ethernet access to cell sites nationwide. Roles & Responsibilities: 1) Order and track Ethernet Circuits which are complex and require a high degree of accuracy and quality. 2) Create orders using USRP-FR and GIOM and tracked via spreadsheet and SOTS. 3) Meticulously report on orders issued, order tracking and issue trouble tickets and work with IT Teams for re...
SITE OPTIMIZATION: Servicing site and manage the Customer Experience Optimization (CEO) site to increase customer satisfaction and use. Roles & Responsibilities: 1) Discern impacts of customer experience issues using other tools like click stream data, customer satisfaction surveys, & usability reports to understand and improve the customer experience. 2) Integrate findings into business and desig...
Overall Purpose: Responsible for end-to-end project management throughout the life cycle of a software/system development project/program. Roles & Responsibilities: 1) Knowledge of Software Development Life Cycle (SDLC) Project Management. 2) Conducts end to end project management of large or multiple large projects. Works as a team member or runs individual projects and is responsible for complet...
Overall Purpose: Investigate and troubleshoot all phases of network security issues using Managed Security Services which include, but are not conclusive of Firewalls, IDS, Proxies and Routers to ensure the security client networks. Roles & Responsibilities: 1) Provide network security customer support supporting multiple customers. 2) Responsible for packet capture analysis, syslog and firewall l...
Manages projects from initiation through delivery. Responsible for meeting the project requirements and managing project scope, quality, schedule, budget, resources, and risk Establishes and assembles project teams, and coordinates activities - Develops detailed work plans, project estimates, status reports, project tracking and analysis - Performs economic and other analysis as required to achiev...
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