Synectics Jobs in East Peoria

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Responsibilities • Definition and documentation of deployment requirements, processes, metrics and standards • Making recommendations on deployment approaches based on remote deployment standards and best practices • Leading the requirements gathering, development and testing of deployment reporting through the entire SDLC • Working closely with software release teams to identify deployment-relate...
RESPONSIBILITIES: · Serves as the primary HR contact for employees, utilizing knowledge base and case management tools to assist employees in completing their human resource transactions and issue resolution. · Provides information to answer questions from employees and managers regarding human resource transactions. · Receives HR transaction requests from HR representatives · Inputs, updates, and...
Description: The team is responsible for providing support and administering various channel programs with North American channel partners, primarily resellers. Scope of Responsibilities/Expectations: Support channel partners by answering questions over the phone related to programs and processes. This consists of explanation of program rules and business processes and assistance with filling out...
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and trans...
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