Synectics Jobs in Pennsylvania
Duties: · Support and Operations. · Maintain stated service SLAs for all customer requests. · Work with the other onshore and offshore Support team members to collaborate on solutions. · Work with business partners as needed to understand requirements and requests. · Perform all necessary product administration duties in support of the markets. For example, product and pricing changes, sales targe...
Plan, direct and monitor the activities of Customer Services bargaining unit or non-exempt line employees. Maintain and deliver optimum quality of service to customers, and maximize employee productivity. Implement standards and programs to improve processes and increase customer satisfaction. Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees. Mentor...
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