Verizon Jobs in Norfolk
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble reports. Provide customers with order status, se...
Responsibilities This position is for a supervisor in the Hampton Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems, and F...
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