Verizon Customer Service Jobs in Tennessee

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Summary Serves as a principal link between the company and its high value residential customers. Receive numerous contacts each day and ensure customer satisfaction and revenue growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects, billing adjustments, inquiries, arrangements, and solving custo...
Responsibilities This position is for a supervisor in the Freehold Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems, and...
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties include, but are not limited to, the following: A. Answer incoming calls from customers with order inquiry and/or trouble reports. B. Provide customers with order status....
Responsibilities The Technical Customer Service Associate Director position is responsible for overseeing the Technical Support function in assigned geographic area and partnering with the leadership team to proactively initiate and support key strategies geared to promote performance, quality, employee development, and engagement across the geographic area. The Associate Director leads a team of...
Responsibilities This position is for a supervisor in the Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Network Technician and Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP...
Summary Depending on the department, Representatives may perform any of the following functions: Representatives are in a direct customer contact position responsible for answering customer questions, handling requests for service, and resolving customer problems in a prompt, courteous and accurate manner. Representatives are required to sell Verizon products and services to meet set sales objecti...
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble reports. Provide customers with order status, se...
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble reports. Provide customers with order status, se...
Responsibilities This position is for a supervisor in the Silver Spring Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems,...
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