Call Center Business Analyst Jobs in Arizona
Waste Management is an equal opportunity / affirmative action employer (M/F/H/V). Our 45,000 employees are committed to Environmental Performance - our mission to maximize resource value, while minimizing environmental impact so that both our economy and our environment can thrive. Serving over 20 million residential, industrial, municipal and commercial customers, Waste Management draws on our re...
Job_Other_Compensation: Job Description: Adecco Staffing Services is seeking an experienced Fraud Anaylst for a major financial company in central Phoenix. Responsibilities - Sort incoming claim information, prepare the work to be scanned. Monitor incoming documents via, Fax Server, and mail. Send out correspondence with miscellaneous attachments to the customer. Attach the backup documentation to...
Position: Resource Planning and Analytics (RP&A) Analyst Reports To: Director, Resource Planning & Analytics Department: Resource Planning & Analytics Status: Exempt Location: Scottsdale, AZ POSITION SUMMARY: The RP&A Analyst is responsible for the coordination and oversight of the of the company’s provider resources (Nurse Practitioners) out in the field. The position is also responsible for the...
Database Analyst Senior (IT) Arizona State University W.P. Carey School of Business/Business Information Technology Department Job Id# 30539 Duties and Responsibilities: The Systems and Database group within the Business Information Technology Department (BIT) is looking for a self-motivated individual who works closely and collaboratively with users to design, plan, analyze and implement requirem...
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: • serve 21 million households with consumer banking relationships • lent $17 billion to small businesses in 2011 • are one of the nation's large...
Position Description: Underwriting Review Specialist What Drives You? Succeeding and making major contributions? The opportunity and support to maximize your potential? Working with an organization that makes you proud? Collaborating and thriving as part of a team? We share your drive. DriveTime is more than a company. We’re a true team of strong, highly motivated performers that is committed to e...
Work with people who care. Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN (R), BEST WESTERN PLUS (R) and BEST WESTERN PREMIER (R) hotels in more than 100* countries and territories worldwide. Now celebrating 67 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Wester...
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through of...
Responsible for the delivery of service levels agreement with all clients, through proactive, real time monitoring and management of the queues & resources. Continuously strives to improve efficiency and works cooperatively and jointly to provide clients with quality service. Job Functions: Manage the call assignments of call center associates in multiple locations on a daily basis Monitor real-ti...
Description: You're empowered to do your best and to be a Strategic Resource! Join us to conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. Support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and...
The Senior Human Resources Business Partner aligns business objectives with employees and management and serves as a consultant to management on Human Resource related issues. The HR Business Partner assesses and anticipates HR-related needs and seeks to develop integrated solutions. The HR Business Partner maintains an effective level of business literacy about the business, its mid range plans,...
Intro: Want a company with a real vision? Our people make the difference in our success. Our vision is to provide Total Lifetime care to every pet, every parent, every time. We can't achieve this vision without the right people - they make the difference in our business and our success. Every associate plays a role in achieving our success by focusing on our three strategic priorities - Delighting...
This position is located in our AZ, Phoenix facility The Workforce Management (WFM) Specialist reports directly to the Workforce Management Team Lead. They will work closely with the other members of the WFM and Operations teams to insure service levels and maximum efficiencies are met at all CMS sites. The monitoring of call queues will be top priority. The WFM Specialist will work with the Avaya...
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Business Career Tools
Call Center Business Analyst
$32,100.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Arizona
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center business requirements by examining business objectives and needs; interviewing managers; forecasting planning factors, including service levels, call volume, call patterns, call response capacity, staffing, staff productivity, workforce management systems, workflow, payroll, existing and potential customers, customers' history, and calling information.
Develops call center business applications by researching other call center applications; designing and evaluating call center processes; preparing policies and procedures; researching and evaluating staffing models, and evaluating impact of various models on business objectives; developing staff scheduling systems and software; preparing resource plans and budgets.
Popular Call Center Business Analyst Articles
A Follow-Up Call Wins the Interview
After sending a resume, you need to make a follow-up call. Here's why it's important to pick up the phone and whom you should talk to when you do.
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