Call Center Business Analyst Jobs in California

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448 California Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 448
Molina Healthcare Inc Long Beach, CA
Job SummaryUnder general supervision create and maintain reports supporting all functional areas of claims production, adjustments, recoveries, auditing, compliance and KPI. Ability to work closely with all levels of management to determine business requirements. Familiar with software life cycle and working in a team environment. This position requires strong Excel, SQL and Microsoft Business Int...
Hewlett-Packard Company Palo Alto, CA
Call Center Analyst - 1284316 Description As the call center Analyst you will be responsible to provide excellent customer service to clients. Key Responsibilities A customer oriented individual focused on meeting customer's needs. Answer and log service requests from clients. Provide 1st level problem analysis. Provide 1st level User Administration and account unlock / reset Escalate call...
Hewlett-Packard Company Palo Alto, CA
Call center Analyst - 1294696 Description As the call center Analyst you will be responsible to provide excellent customer service to clients. Key Responsibilities A customer oriented individual focused on meeting customer's needs. Answer and log service requests from clients. Provide 1st level problem analysis. Provide 1st level User Administration and account unlock / reset Escalate call...
Pala Casino Pala, CA, 92059
Location: NEW JERSEY Required Skills * Must enjoy and love the game of poker and have a strong understanding of casino games Possess good knowledge of poker and casino games Experienced in monetary transaction processes and/or banking procedures for ecommerce company (CC, ACH, wallets) Experienced with both inbound and outbound contacts via chat, email and phones Excellent oral and written c...
Pala Casino Pala, CA, 92059
Location: NEW JERSEY Required Skills *Must enjoy and love the game of poker and have a strong understanding of casino games Possesses good knowledge of poker and casino games Experienced in monetary transaction processes and/or banking procedures for ecommerce company (CC, ACH, wallets) Ability to identify patterns and exception detection when working with large number of cases Experienced w...
Molina Healthcare Long Beach, CA, 90802
Job Summary Under general supervision create and maintain reports supporting all functional areas of claims production, adjustments, recoveries, auditing, compliance and KPI. Ability to work closely with all levels of management to determine business requirements. Familiar with software life cycle and working in a team environment. This position requires strong Excel, SQL and Microsoft Business In...
Faneuil, Inc . is recognized as one of North America's leaders in providing customer contact and back-office processing solutions for a variety of clients. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications. Faneuil offers attractive wages and incentives plu...
Hewlett-Packard Company Palo Alto, CA
Call Center Analyst English Part time - 1300196 Description · Provide On-line telephone IT technical support to end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.). · HP Enterprise Services aspires t...
Hewlett-Packard Company Palo Alto, CA
Call center Senior Analyst - 1300237 Description Provide On-line telephone IT technical support to end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.). Key Responsibilities • Answer and log service ...
Kaiser Permanente Corona, CA, 92882
Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsible for creatin...
Kaiser Permanente Corona, CA
Description Responsible for creating cost efficient schedules that support forecasted call volume, KANA email, TTY, language line volumes and other contact center activities in a multi skill, multi site contact center and adhere to region-specific union work rules and labor laws. Maintains CSR skill inventory in workforce management system. Schedules meetings and training as directed. Responsibl...
Molina Healthcare Inc Long Beach, CA
Job Summary This position will be instrumental in the successful development and deployment of workforce management strategy nationwide. The ideal candidate will have the ability maintain workforce management tools and systems for Molina Healthcare call centers. These tools will be used for planning and reporting purposes, all developed for actionable outcomes to ensure our members and providers ...
Molina Healthcare Long Beach, CA, 90802
Job Summary This position will be instrumental in the successful development and deployment of workforce management strategy nationwide. The ideal candidate will have the ability maintain workforce management tools and systems for Molina Healthcare call centers. These tools will be used for planning and reporting purposes, all developed for actionable outcomes to ensure our members and providers r...
Verizon Wireless Long Beach, CA, 90802
Administrative support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects. Responsibilities The Sr Analyst / Quality trainer will work with managers to identify business needs and support center initiatives to maximize performance. The position will be responsible for (but n...
Capital Group Companies Irvine, CA, 92606
The AFS IT team is looking for a BSA to participate in projects supporting contact center technologies. The associate will act as the liaison between the business, other IT teams, and developers. This role entails translating business requirements into detailed data requirements, data flows and integration, interface specifications, data quality and flow testing and providing support to business u...
POSITION SUMMARY Business System Analyst must be able to effectively communicate with all associates, managerial/ non-managerial, interact with vendors as required to gather information and resolve problems, as well as interface with business owners to understand/document business requirements and enhancement requests. Function as a strong and experienced resource for delivering quality Client sy...
Director, Business Analyst- Business Analysis Services CSS PMO Location: United States-CA-Foster City Organization: Client Support Services Job: Client Services Job Number :144437 Description The Business Analyst Director role in project business requirements definition and management will act as a key facilitator to provide leadership to managers, supervisors and professional staff, includi...
About Equinix, Inc. Equinix is the leading global interconnection platform, accelerating business performance by connecting companies to their customers and partners inside the world's most networked data centers. More than 4,500 of the world's most demanding customers trust us to provide a place where they can run their mission-critical applications and grow their businesses. Our dream is to int...
Cal Poly, San Luis Obispo Personnel Analyst Regular / Temporary Regular Department OCOB-College of Business College / Division OCOB-Orfalea College of Business Salary Range $3,897 - $5,847 per month. Pay Basis Monthly Pay Plan 12-month Position Description ***THIS POSITION IS OPEN UNTIL FILLED*** The Orfalea College of Business includes six academic areas (Accounting, Economics, Fi...
We have a 6 month contract to hire opportunity for a Security Operations DLP Analyst on the greater Sacramento area. Job Description and Experience Requirement Senior analyst will work on the Cyber-security team, providing incident response investigation, containment, remediation, and reporting of major information security incidents supporting all business units. The team coordinates with IS, L...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in California
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

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