Call Center Business Analyst Jobs in California
23 California Call Center Business Analyst jobs found on Monster.Jobs 1 to 20 of 23
Golden 1 is seeking a Business Analyst for its Member Service Contact Center. This position will be responsible for ensuring that Contact Center programs and initiatives are administered effectively according to credit union goals, with a focus on improvement of operating efficiencies and the member experience. The Business Analyst will utilize various Contact Center technology and reporting syste...
Only local San Francisco Bay Area candidates! No 3rd party agencies! Direct W2 employees only! Experienced Business Systems Analyst with demonstrated Systems Integration work experience. Strong in full life cycle of IT project work, from requirements gathering through functional specifications/design and user acceptance testing. Demonstrated ability managing complex requirements in a high-pressure...
Visa Status - US Citizen/GC Holder ONLY!!! Contract W2 Duration - 6+ Months Title - BSA - Call Center Telephony One our Financial Industry based client is looking for a Business Systems Analyst with Financial Industry background experience. Must have experience with these Call Center Telephony Tools - IVR, Genesys, Avaya EXPERIENCE/ SPECIAL SKILL 4-6 Years relevant BSA work experience BS in Comput...
We are seeking a Business Analyst for our Direct Client. Location: Culver City, CA Duration: 6 Months We are seeking someone with solid BA experience and who is used to working in fast paced environments that require good time management, prioritizing, and decision making skills. Responsibilities: Collect, review, analyze, manage, system and user requirements from business users Work with the busi...
Position Title: Business Analyst Location: Newport Beach, CA/ Wall, NJ Primary Purpose of Job: This position requires extensive analytical skills with a strong project management orientation in a fast paced production environment. The main focus of this position is production oriented and requires client management/interaction, data management, technical support and process improvement. This indiv...
POSITION SUMMARY: The Enterprise Information Security Analyst will provide information security capability to Guitar Center Inc. to the effect that business and information assets are protected against compromise of confidentiality, tampering of integrity and loss of business services. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Perform log analysis using monitoring and detection tools for security a...
Our client is seeking a Telecom Analyst in Newport Beach, California (CA). Job Summary: Coordinate and perform the companyâ€™s telecommunications moves, additions, and changes. Act as liaison between the telephone and network companies and the various divisions in matters dealing with the company telecommunications needs. Provide technical expertise to assist in efficient and effective network tel...
Our client is seeking a Quality Assurance Analyst in Corona, California (CA). Top 5 daily responsibilities: Review /Analyze requirements and understand business work flows Develop test scripts and test data. Defect management and triage Communication with business end users and understand business work flows AAS degree is required Excellent communication skills Experience with Quality Center tool...
44954-Quality Assurance Analyst Pleasanton, CA 94588 Position type: w2 Contact duration: 8+ Months (Strong Possibility of Extension) Top 3 preferred skills: 1) Excellent communication skills 2) Experience with Quality Center tool 3) Test case development 4) Any call center application 5) Ability to work in a labor union environment and develop stakeholder relationship Top 5 daily responsibilities:...
44954-Quality Assurance Analyst Corona, CA 92881 Position type: w2 Contact duration: 8+ Months (Strong Possibility of Extension) Top 3 preferred skills: 1) Excellent communication skills 2) Experience with Quality Center tool 3) Test case development 4) Any call center application 5) Ability to work in a labor union environment and develop stakeholder relationship Top 5 daily responsibilities: 1)...
Company Confidential San Francisco, CA, 94123
POSITION SUMMARY The Technical Support Analyst is to provide advanced technical expertise in elevating SLA and improving service delivery to our retail store locations. This candidate will need to have strong troubleshooting and interpersonal skills, with the desire and ability to help both inexperienced and experienced business partners. RESPONSIBILITIES · Review and report 2x a day open tickets...
The Los Angeles Community College District invites applications for the position of SAP Quality Assurance Analyst. This position analyzes quality assurance aspects of various SAP applications and performs complex quality assurance testing and programming using Hewlett Packard Quality Center (HP QC). TYPICAL DUTIES Analyzes technical impact and business risks of proposed changes to various SAP appl...
If you are an inquisitive, analytical, problem solver who loves learning new things and has the tenacity to get things done, this might be the job for you! At ICANN, you have the opportunity to be part of a globally impactful, pioneering organization. This is a great opportunity for college graduates who are looking for a foot in the door as well as experienced customer service agents who want to...
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars. 8x8 is the one connection businesses need to experience the unique capabili...
Company Confidential Irvine, CA, 92618
Dynamic Support Center is currently seeking passionate Analyst. Custom Business Solutions is a highly innovative software company committed to delivering the best technology support solutions in the hospitality industry. Having been in the industry for 20 years, and retaining nearly 50% of our personnel for more than half of that, we take pride in our commitment to both our employees and our custo...
-Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis. Job ID: 44954 Industry: Healthcare Location: Corona, CA Essential Functions: Review /Analyze requirements and understand business work flows Develop test scripts and test data...
Would you like to step into THE most economically impactful industry of our times? Do you envision working with the top healthcare organizations in the US, at the forefront of healthcare reform data implementation? Then MedImpact wants you! Why join MedImpact? Because our success is dependent on you, top notch talent, those highly skilled, innovative professionals who thrive on opportunity, high p...
Retail Account Manager – Marketing and Sales Operations Wouldn’t it be great to have a job where my people skills are what make me the big bucks? You are here. Consultant You love helping people. The people you know come to you when they need answers. The Consultant leverages a relationship built on trust and the expertise of knowing your stuff to match people and products perfectly. USMA offers;...
OVERVIEW The Workforce Manager leads a centralized workforce management staff responsible for support of Call Center operational teams. Functions include forecasting, scheduling, and management of intra-day staffing and service for a multi-site, 7 day Call Center operations. The workforce consists of agent groups responsible for handling front and back-office operations, including inbound and outb...
Health Advocates has an opening for a full-time Eligibility Worker/Floater position at a client hospital site in the Long Beach area. WE OFFER PAID TRAINING & MILEAGE REIMBURSEMENT!! ELIGIBILITY WORKER Summary Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI, etc.) within established guidelines. Responsibilities: *Interview patients at bedside and b...
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Answers for Call Center Business Analyst Jobs
Questions & Answers Powered by Yahoo! Answers
Does anyone work in a call Center? If so does anyone know any ways to reduce their call handling tim...
I work for a government helpline and every day my call times are through the roof. I never meet the call time targets for the centre and I am worreid about losing my job. Unfortunitly Due to the bus...
Planning on gettin associates in business administration!!!?
I'm a jr. In high school and plan on attending college for business admin! What are possible jobs with that degree! A good job!
What is this job title?
Someone who works in a outsourced call-center who works with the client and call-center to see client updates are followed though, checks system issues and keeps the site in general communication with...
Job markets for MBAs in the US?
Hi All, The reason for me to post this question about job markets for MBAs in the US is due to my interest as I would be graduating soon this year end. I will be graduating with a concentration ...
Interview Q&A for Support Center Analyst (IT)?
I have an interview Monday for a hospital in my area for a Support Center Agent. I consider myself entry level in the IT field. I have lots of experience helping customers and business clients and lot...
Business Career Tools
Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in California
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center business requirements by examining business objectives and needs; interviewing managers; forecasting planning factors, including service levels, call volume, call patterns, call response capacity, staffing, staff productivity, workforce management systems, workflow, payroll, existing and potential customers, customers' history, and calling information.
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.