Call Center Business Analyst Jobs in Florida

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233 Florida Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 233
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) This position is responsible for leadership, development and performance of Operations Forecasting and Planning team. Accurately forecast ...
Position: Service Excellence Supervisor Responsible to Service Excellence Manager Company Overview: With offices in the UK, New York and Florida, BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. With over 70% growth over the past 3 years, BPA International has gone on to receiving placement in the Inc. 5000 list for 6 years in a r...
O v erview Deloitte is one of the leading professional services organizations in the United States, specializing in audit , tax , consulting , and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some oftheworld’s most well-known and respected companies, including more than 75percent of theFortune 100. At Deloitte, in addition to chal...
Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer ...
Department: Operations, Command Center Reports To: Sr. Manager, Customer Service Operations Level: 18 (Salaried, Exempt, Bonus Eligible) Analyzes telecommunications services for utilization and capacity management and reports to management the impact on service levels around new project implementation and trending. This roles also leads efforts with third party vendors on planned changes to the...
Department: Operations, Command Center Reports To: Sr. Manager, Customer Service Operations Location: Tampa, 33634 Hours: M-F Day Shift Analyzes telecommunications services for utilization and capacity management and reports to management the impact on service levels around new project implementation and trending. This roles also leads efforts with third party vendors on planned changes to the...
For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets. Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It ta...
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) This position is responsible for leadership, development and performance of Operations Forecasting and Planning team. Accurately forecast critical call ...
Holiday Inn Kissimmee, FL
Job Description: POSITION SUMMARY The Call Center Planning Analyst works with the call center leadership team to accurately forecast workforce needs, create effective schedules through various staffing models, completes various reporting and assists in the analysis thereof. Will determine various staffing targets for multiple business groups with disparate call volume trends and capacity modelin...
MountainStar Healthcare Miramar, FL
Description More About HCA..... For a sixth consecutive year HCA has earned national recognition as one of the best workplaces for information technology professionals. HCA ranked No. 42 on Computerworld’s 2014 "Best Places to Work in Information Technology" list of 100 companies. HCA has been recognized by the Ethisphere Institute as one of the World's Most Ethical Companies. Summary of Dutie...
MountainView Hospital FL
Schedule: Full-time Description More About HCA..... For a sixth consecutive year HCA has earned national recognition as one of the best workplaces for information technology professionals. HCA ranked No. 42 on Computerworld’s 2014 "Best Places to Work in Information Technology" list of 100 companies. HCA has been recognized by the Ethisphere Institute as one of the World's Most Ethical Compani...
More About HCA..... For a sixth consecutive year HCA has earned national recognition as one of the best workplaces for information technology professionals. HCA ranked No. 42 on Computerworld ’s 2014 "Best Places to Work in Information Technology" list of 100 companies. HCA has been recognized by the Ethisphere Institute as one of the World's Most Ethical Companies. Summary of Duties The Custom...
The Wounded Warrior Project (WWP) Resource Center Business Analyst is responsible for reporting and analysis of all voice of the customer and operational data generated across all customer access channels within the Resource Center (RC). The analyst is also responsible for design and document workflows and make appropriate recommendations that will positively impact operational effectiveness to en...
Description: Position Description: We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm) Use your Sharp Analytical Skills to help us support...
Business Intelligence Analyst City: Jacksonville State: FLORIDA Location: 8014 Baybery Road Benefits: Full Benefits Package Job Type: Full Time Education: Bachelor’s or Master’s Degree preferred Job Category: Business Intelligence As a Business Intelligence Analyst, you will lead the development and delivery of business intelligence solutions including: dashboards, scorecards, reports, use...
Summary of Position: The Business Analyst II works with all business units and related third party vendors to facilitate the resolution of application system problems. Responsible for researching and obtaining requirements for technology initiatives, including online products, content management and information systems. Essential Job Functions: Reviews all scopes and business requirement docume...
Verizon Wireless Lake Mary, FL, 32795
For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets. Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It ta...
Dealer Relations Analyst (Clearwater, FL) Schedule: Monday-Friday 9am-6pm Hourly Range: $10-$12 + Monthly Bonus Opportunity Benefits: Medical/Dental/Vision Insurance, 401 K, Sick Time available after 90 days; Vacation Time available after one year We are looking for an energetic and self-motivated individual with some combination of collection, call center, and customer service experience and ...
Macy's Tampa, FL
Description Overview: This job function is the single point of contact responsible for providing technical skills in support of IT services and management of the IT Infrastructure. Associates in this position independently identify, assess, and triage events they either identify thru active monitoring or are reported to them. They determine course of action for each event; resolve all level 1 an...
Southern Wine Miramar, FL
Description The goal of the Support Center is to provide timely, efficient, and accurate customer support. Support is key not only to internal users (employees) of the corporate IT services, but, also to external customers of our organization’s products and services. Our customers base their perceptions of the overall quality of IT services based on their interactions with the support center sinc...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Florida
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

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