Call Center Business Analyst Jobs in Florida

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67 Florida Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 67
Available Position: Fluent CantoneseChineseSpeakingContact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our bus...
Available Position: FluentMandarin ChineseSpeaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
As part of the Telecom team, this Business Analyst II evaluates business requirements for call center and enterprise business application integration. Gathers requirements for new or modified software systems enhancements and/or integration solutions. Conducts and analyzes business and information technology processes and prepares essential groundwork. Assists business with information gathering a...
Maximo Management Analyst (1 opening) · Responsible for Quality Assurance review for all Regional Call Center (RCC) personnel's Maximo data entry. · Review is to ensure data accuracy, proper and consistent categorization · Training for RCC staff. · The Analyst will design, develop and implement QA reports to evaluate data and implement corrective actions, as appropriate. Analysis will provide trai...
RESPONSIBILITIES: Our client is seeking a Telecom Analyst in Sunrise, FL. The Telecom Analyst has responsibility to maintain and enhance the voice and data communications for client. The Telecom Analyst will provide assistance in all aspects of maintaining, configuring and sustaining the Cisco VoIP network, including implementation, maintenance of existing network, upgrading/configuration and inst...
We have an IMMEDIATE FULL-TIME opening for an Administrative Analyst for our Outbound Call Center who will be gathering, reporting and monitoring performance metrics utilizing EXCEL. You will work closely with the Call Center Manager to refine requirements and deliver analysis, insight and recommendations regarding sales trends that impact our departmental goals. We are based in Boca Raton, just o...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new...
WORKFORCE ANALYST II The objective of this role is to generate daily, weekly, monthly and yearly forecasts, in a multi-site and multi-channel environment, for use in developing and providing analysis of call data and determining headcount requirements. This position develops and executes outbound dialing strategies, including evaluating, administering, testing and troubleshooting requests, based o...
Essential Functions: • Work with user community and vendors to design, develop, deploy, testing, quality assurance and monitoring of telephony infrastructure on multi-vendor platform in support of business directions. • Design, configuration, deployment and primary system support and maintenance of voice services on Avaya PBX VoIP systems platform and call center applications: S8700, 8300 and G350...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new...
The Information System Security Analyst assists with the coordination of information security activities and collaborates with upper tiers within the Global Secure Operations Center (GSOC) to ensure that information systems are implemented and operating in accordance with customer requirements, information security best practices and company policy and federal and state laws and regulations. The p...
Job Description: Programmer Analyst II is a skilled specialist who focuses on delivering the project activity requirements for the clients of TZ Insurance Solutions. The scope of activities range from creating CRM screens, loading the client data, creating the required reports and automation of processes, validation and analysis of transactional data, on time submission of completed files to clien...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. W...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new...
PRIMARY OBJECTIVES OF POSITION Design and develop reporting systems, and ad-hoc reports. Validate and ensure data accuracy as it pertains to information requested or utilized. Interface with management of Customer Service to leverage the use of technology within the department. Identify and implement any opportunities for improvement in efficiencies or profitability. Develop user requirements and...
Responsibilities Analyst - Wireless Employee Commissions • Process/complete required processing steps, including exceptions, duplicates, adjustments, corrections, trending review, personnel changes, and assignments by the published deadline to allow for the most accurate payment. • Assist in detailed analysis of compensation data and payments to ensure accuracy and compliance with compensation pla...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new...
Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence in Lake Mary, FL. W...
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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Florida
(355 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool
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