Call Center Business Analyst Jobs in Illinois
Currently, there are no Call Center Business Analyst jobs available in Illinois which match this search. You may wish to explore similar job titles on the Business jobs in Illinois page or view related jobs below.
1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties: Drive service levels to the optimal level ...
Job Description: Our client is looking for a motivated self-starter with a passion for serving customers as a customer service data analyst. The customer service data analyst candidate must be a responsible person. The candidate must have courage, determination, be willing to work long hours using particular software to collect, organize, interpret, manage, filter data into figures, and free from...
DeVry Education Group Naperville, IL
Job Description DeVry Education Group is actively seeking an experienced Call Center Manager with a minimum of 3-5 years of management experience to join our Naperville Online Services team. Strong communication skills along with a vast knowledge of contact center dynamics, workforce management principles, processes/tools and the ability to supervise, motivate and train staff, including organizin...
Devry Naperville, IL
About DeVry University: About DeVry University Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 76,000 students enrolled in the United States and Canada. The university’s mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 9...
· Drive service levels to the optimal level through analysis of trends and performance · Handle volume management and analysis including increase/decrease in offline activities and requirements to maximize efficiency · Process intra-week time off requests and trades in accordance with defined WFM processes · Monitor real time Adherence and alert call center personnel to ensure customer service ...
Illinois Technology Association Lincolnshire, IL, 60069
***To have your resume considered, please apply directly for this position at the following link: https://walgreens.taleo.net/careersection/std_cs_ext/jobsearch.ftl?lang=en&src=PA-10720 *** Senior Systems Analyst (NICE Call Recording) (Job Number: 013167) US-IL-Lincolnshire Description At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in p...
Purpose of Position: To provide business analysis expertise and CRM reporting support to FTD’s CRM Group. This position requires an extensive amount of collaboration with multiple departments, work units and call center operations as well as supporting new CRM initiatives Essential Duties and Responsibilities: Assist with development of quantitative models and reports supporting various aspects ...
Health Care Service Corporation Chicago, IL
Description: We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran...
Business Operations Generalist McMaster-Carr For over a century, McMaster-Carr has supplied industries world-wide with the products needed to maintain, repair, and operate everything from manufacturing facilities to movie sets. We are a business-to-business distributor of industrial supplies with a 3,700 page comprehensive catalog containing over 490,000 unique products. As a Business Operation...
XpertTech Inc. Bloomington, IL, 61701
Category: Business Analyst Job Order Id: 2108 Location: IL - Bloomington Job Type: Contract Job Title: Business Analyst - Contact Center Solutions Start Date: 5/27/2013 End Date: 12/31/2013 Location:Bloomington, IL, US Qualifications: We are seeking an individual with a background in Call Center/Contact Center operations and implementation of integrated solutions. The person selected to f...
Advocate Health Care Chicago, IL, 60602
Location: Rosemont, Illinois Job ID: 3920 Facility: ADVOCATE MEDICAL GROUP Dept/Unit: Patient Care Express Nursing Status-FTE: Full Time - 1 Shift: Day Advocate Medical Group is a physician-led medical group providing primary care, specialty services, medical imaging, outpatient services and community based medical practices throughout the Chicagoland and Bloomington/Normal. • Bachelors in ...
NANA Development Corporation O'Fallon, IL
Senior Computer Systems Analyst (Microsoft System Center Operations Manager) - QIV00333 Company : Qivliq Federal Group Job : Information Technology Primary Location : US-IL-O'Fallon Schedule : Full-time Shift : Day Job Closing Date (Period for Applying) - External : Ongoing Description Qivliq Federal Groupis a native Alaska-owned, certified 8(a), Small Disadvantaged Business (SDB) dedicate...
Protective Life Corporation Elgin, IL
Job Description: Job Summary and Objective of the Position The Speech Analytics Analyst partners with business owners across the organization to analyze recorded calls and formulate business solutions that will improve the service experience. Using Verint’s Impact360 Speech Analytics tool, we have the ability to extract critical business intelligence by analyzing calls, thus providing insight in...
CONSUMER & COMMUNITY BANKING Elgin, IL
Job Description Consumer and Community (CCB) Banking Operations: The Business Planning and Analysis team is part of Consumer and Community Banking Operations and is responsible for developing an integrated planning and management process that supports the successful execution of CCB Operations business objectives. The Business Analyst & Reporting Manager supports CCB Operations Executives and t...
Motorola Schaumburg, IL, 60196
Scope of Responsibilities/Expectations Provide technical oversight, leadership, design through deployment/support of Service request application, covering from Customer Contact process through Service request fulfillment and resolution. Maintain alignment with our overall application technology and platform direction. Work closely with our technology development partners to address our business r...
JPMorgan Chase & Co. Elgin, IL, 60121
Consumer and Community (CCB) Banking Operations: The Business Planning and Analysis team is part of Consumer and Community Banking Operations and is responsible for developing an integrated planning and management process that supports the successful execution of CCB Operations business objectives. The Business Analyst & Reporting Manager supports CCB Operations Executives and their Leadership T...
IMMEDIATE HIRE - NO EXPERIENCE NECESSARY - FULL TIME POSITIONS ENTRY LEVEL POSITIONS IN: CUSTOMER SERVICE - RAPID ADVANCEMENT IN OUR NEW OFFICE! We provide aggressive marketing and advertising campaigns for national accounts in Chicago! We provide customers with the everyday value and uncompromising customer service that has made us so successful. We are now accepting applications for Retail a...
ENTRY LEVEL POSITIONS: MARKETING/ADVERTISING/RETAIL Our expanding company is a privately held marketing firm in the CHICAGO area. We are planning to expand into more locations within the next year and are looking for team leaders to execute our new campaigns. We work with clients from leading industries across the country with a strong focus in the promotional marketing/event industry. We have an...
UpToDate Chicago, IL, 60602
Wolters Kluwer Global Shared Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class ind...
Walgreen Co Deerfield, IL
Description At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our more than 8,000 stores in all 50 states, the District...
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Business Career Tools
Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Illinois
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Monitors call center performance by analyzing performance statistics and financial results; evaluating staffing schedules to match call volumes; evaluating potential production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changes.
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.
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