Call Center Business Analyst Jobs in Illinois

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8 Illinois Call Center Business Analyst jobs found on Monster.

Jobs 1 to 8 of 8
This IVR Analyst position will participate in the implementation and support of an enterprise IVR (Interactive Voice Response) application. Assist in creating the test plans and test scenarios. Will work with vendor, customer, and development team to ensure requirements are met and tasks assigned to the Contact Center Management team are completed in a timely manner. ESSENTIAL RESPONSIBILITIES: As...
Position Description: Wolters Kluwer Global Shared Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark aga...
Business Segment Capital - Retail Finance About Us On July 31, Synchrony Financial reached its goal of an Initial Public Offering (IPO) and was listed on the NY Stock Exchange under the symbol SYF. It was previously known as GE Capital Retail Finance. Synchrony Financial brings 80 years of experience and financial leadership under one new brand. We offer private label credit cards, promotional fin...
Position Description: This position description provides the minimum job requirements as additional duties may be assigned by supervisors. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. This job description is not a contract and does not change the employment “at will” relationship. FTD reserves its right to amend the job descripti...
Position Description: This position description provides the minimum job requirements as additional duties may be assigned by supervisors. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. This job description is not a contract and does not change the employment “at will” relationship. FTD reserves its right to amend the job descripti...
Looking for a way to influence the health and healthcare of many? If so, we’d love to hear from you! Our mission-driven organization is focused on the“Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans. UNITE HERE HEALTH serves 90,000+ workers in the hospitality and gaming industry nationwide. Our desire to be innova...
DESCRIPTION OF DUTIES: Primary responsibility will be to use provided tools to properly plan and staff the call center. Reporting, data analysis, and working with the team will also be key responsibilities. ESSENTIAL FUNCTIONS: · Manage shifts schedules · Work with the team to ensure maximum level of customer service · Tracking and reporting Service Level Agreement information · Data analysis and...
IMMEDIATE HIRE - NO EXPERIENCE NECESSARY - FULL TIME POSITIONS ENTRY LEVEL POSITIONS IN: CUSTOMER SERVICE - RAPID ADVANCEMENT IN OUR NEW OFFICE! We provide aggressive marketing and advertising campaigns for national accounts in Chicago! We provide customers with the everyday value and uncompromising customer service that has made us so successful. We are now accepting applications for Retail and E...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Illinois
(356 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool
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