Call Center Business Analyst Jobs in Massachusetts

137 jobs

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

Contact Center Workforce Analyst Be a part of a team that’s transforming an industry. At Goji, we’reon a mission to make buying insurance simple and fun. And as one of the fastest-growing companies in the country, we’re looking for the best and the brightest to join us in changing the world (or the world of insurance, at least). Our paid training program is among the best in the country, and if...

Contact Center Workforce Analyst Be a part of a team that’s transforming an industry. At Goji, we’re on a mission to make buying insurance simple and fun. And as one of the fastest-growing companies in the country, we’re looking for the best and the brightest to join us in changing the world (or the world of insurance, at least). Our paid training program is among the best in the country, and i...

Job Description The Innovation Center is looking for Epic analysts who are interested in working within a dynamic team atmosphere to develop novel models of healthcare delivery. A successful candidate will have both a deep understanding of current Epic functionality, as well as a willingness to explore future possibilities and consider solutions outside of existing Epic functionality. An interest...

Job # 7803BR Position Title HR Business Process Analyst Job Category Finance Human Resources Accounting City Andover State MA Country UNITED STATES Why Engility? Join Engility and see your engineering and technology expertise help address the nation’s most pressing and complex challenges. Engility works with our customers on missions that strengthen security and safety and protect the basi...

Working as an integral member of the Shared Services Team the HR Business Process Analyst will be responsible for designing, updating and modifying shared services processes with the goal of reducing cycle times, improving service and reducing costs. This position will be responsible for investigating interface problems between the Deltek Enterprise Resource Planning (“ERP”) solution and other int...

Job Description Harvard Vanguard Medical Associates Department of Business Systemsis looking for a Senior Oracle/ETL Programmer (Database Programmer Analyst IV ) with seven to ten years of experience to provide technical direction, on-going analysis, coordination, programming, and support for the Enterprise Data Warehouse. Under general direction, the candidate will be responsible for planning, d...

We currently have an immediate opening in our Worcester, MA headquarters for a Contact Center Workforce Manager for our Personal Lines department. Position Overview/Summary: Responsible for leading a centralized workforce management staff responsible for support of Contact Center operational Agency Support Team (AST) and Customer Service Center teams within Personal Lines Operations. Functions inc...

Be a Credit Analyst for a large national company that has a reputation unlike any other. This is your chance to be partnered with a reputable, global organization—and have the earning and benefits potential as a top contributor in your market and industry! JOB DESCRIPTION: - Manage the credit and collection activities for a portfolio of customers for the Center of Excellence Credit and Collecti...

JOB DESCRIPTION Scope of the Position This employee will analyze client, business and call center requirements as well as the behavior of users and determine how each could be incorporated in the design of the user interface. Additionally, this employee will analyze application statistics, perform tuning analysis and recommend tuning enhancements to improve application effectiveness and the over...

Job Description All Covered, a division of Konica Minolta, is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across eve...

W.R. Grace is a leading global supplier of catalysts and other products and services to petroleum refiners; catalysts for the manufacture of plastics; silica-based engineered and specialty materials for a wide-range of industrial applications; specialty chemicals, additives and materials for commercial and residential construction; and can sealants and coatings for food packaging. With annual sale...

Company Confidential
It's been a busy year for Advanced Marketing Solutions and our clients are asking us to keep up with and exceed their projected growth expectations in 2015. We are currently needing to fill several Entry-Level Account Representative roles, to meet campaign expansion demands from our clients. The position is entry-level to begin with, however some sales and business communication experience is pre...

It's been a busy year for Advanced Marketing Solutions and our clients are asking us to keep up with and exceed their projected growth expectations in 2015. We are currently needing to fill several Entry-Level Account Representative roles, to meet campaign expansion demands from our clients. The position is entry-level to begin with, however some sales and business communication experience is pre...

Accenture's Emerging Technology Practice is seeking talented Salesforce.com Service Cloud Professionals to join our growing team. By joining Accenture you can make great ideas happen for some of the world's most dynamic companies while working for a world class SFDC consulting organization. We are seeking Salesforce.com Service Cloud Business Architect Managers to drive and shape the implementatio...

Accenture's Emerging Technology Practice is seeking talented Salesforce.com Service Cloud Professionals to join our growing team. By joining Accenture you can make great ideas happen for some of the world's most dynamic companies while working for a world class SFDC consulting organization. We are seeking Salesforce.com Service Cloud Business Architect Managers to drive and shape implementations o...

Responsible for responding to all verbal and written residential mortgage loan inquiries in an accurate, timely, and professional manner. Provides payoff quotes to borrowers and authorized third party borrower representatives. Assists Loan Specialists with requests requiring in-depth review and/or research as well as any additional tasks as needed. Identifies issues affecting the servicing of loan...

PRIMARY PURPOSE: Provides and delivers technical support & problem management to end users on moderately complex issues regarding computer operations, including installations, setups, error messages, on-line transactions, system status and downtime procedures. ESSENTIAL JOB FUNCTIONS: include the following and other duties may be assigned as needed. · Create a positive customer support experienc...