Call Center Business Analyst Jobs in Massachusetts
Currently, there are no Call Center Business Analyst jobs available in Massachusetts which match this search. You may wish to explore similar job titles on the Business jobs in Massachusetts page or view related jobs below.
RESPONSIBILITIES: Our client is seeking a Call Center Analyst for their Boston, MA location. As a member of the IT Call Center team, this successful candidate will be responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in an IT Support Desk environm...
Get contract administrator Massachusetts, MA
Call Center Business Systems Analyst Fall River, MA12 Month ContractOur direct client currently has a proprietary call center application built through Java and is seeking a Business Software Development Systems Analyst with high transaction call center experience (high transaction such as EBAY or Amazon) for its Product Development team. The Product Development team within the Digital Team is... ...
Families First Boston, MA
Company Description Who We Are Founded by industry veterans Drs. Ido and Roy Schoenberg, American Wellâ??s mission is to improve access to quality care and make it more affordable and transparent for consumers. We do this by using mobile and web technology to remove barriers such as distance, mobility, and time. What We Do American Well offers software, services, and access to clinical service...
This position is located in our MA, Needham facility This role leads some of the Business Support functions in the Shared Financial Service center which includes performance measurements, Data Services and Customer Support. The position is involved with operations research and is responsible for measuring and analyzing processes across Shared Financial services and helping management identify opp...
The Business Analyst will be responsible for analysis of business processes and workflows, gathering and interpreting business requirements into use cases, or other suitable format, and contributing to business Quality Assurance at Copyright Clearance Center. RESPONSIBILITIES Analyze existing business processes and workflows and identifies product strengths and weaknesses and makes suggestions f...
Hi, Greetings from Fortira Inc........... We have an excellent opportunity “Business Analyst- Content Management” for our direct client. If this sounds interesting let me have the following details or do call me at 609-454-3209 Ext 103 Updated Resume: Available for the project: Rate per hour on W2(all inclusive): Current Location: Visa Status: Position Details: Business Analyst- Content M...
Description: We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm) Use your operational analytical skills to design/develop, program, maintai...
Job Title: Call Center Telecommunications Business Analyst Department : Information Technology Manager : Director of Information Technology FLSA Status : Exempt Location : Boston, MA Summary: The Call Center Telecommunications Business Analyst is responsible for the development, implementation and support of call center technologies in order to improve how the customer interacts with Next St...
Startuphire Franklin, MA
At Interactions client satisfaction is our top priority. To ensure we meet our client satisfaction objectives, we have established a team of analysts dedicated to the process of omni-channel quality analytics and reporting (voice, text, chat, etc.) As the leader of this mission critical team you would be responsible for: Establishing and administering an effective quality review process that ensu...
Business Analyst – Raytheon, Tewksbury, MA I am working with Raytheon Company and they are looking for a Business Analyst. You must be a US Citizen to apply. You will work for GeoLogics Corporation at the Raytheon office in Tewksbury, MA. This is a long term project. Job Description: The successful Business Analyst will work as part of a project team and with the customer to understand the Busin...
Job Title: Senior Network Administrator Department : Information Technology Manager : Director of Information Technology FLSA Status : Exempt Location : Boston, MA Job Summary: The Senior Network Administrator configures, maintains, and supports NSL’s network and server infrastructure as well as multiple cloud-based technologies. This position will serve as the technical lead and mentor for ...
Business Operations Analyst PRINCIPAL DUTIES AND RESPONSIBILITIES Answering customer calls; previous call center experience would be a huge plus! This person would be validating customers over the phone by giving them a `special` code. Business analyst skills preferred if position evolves into more going forward but customer service/call center exp integral for now. Preferred Skills Analytical a...
Partners Healthcare System Boston, MA, 02298
About Our Organization As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed ca...
Insulet Corporation Billerica, MA, 01821
The Senior Business Analyst is a critical member of the Commercial IT Team and reports to the Director of Commercial IT. Working in a dynamic, collaborative team environment, the successful candidate will support Insulet’s Commercial functions through business processes definition, analysis of business problems, analytics, proposal/design/configuration/implementation of technical solutions, and co...
Bright Horizons Watertown, MA, 02472
Are you looking for the perfect hybrid role where you would blend your IT Project Manager/Business Analyst skills and your Marketing passion into the perfect role? Our marketing team is growing and we are looking for a talented individual to be the next Marketing Technology Project Manager to lead our marketing department into unchartered territory! As the Marketing Technology Project Manager you...
TITLE: Siebel Analyst-DSAC-305142 LOCATION: Waltham, MA. COMPANY INTRODUCTION: Dassault Systèmes, the 3D Experience Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilitie...
Liberty Mutual Boston, MA
Senior Business Analyst-Claims Analytics-55681 Description Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! As a Senior Business Analyst you will perform business research that's designed to improve business processes and support decisions that contribute to the growth of profitable business. This is a highly visible role in Personal Insurance Claims, providing support fo...
Matrix Technology Group Tewksbury, MA
Founded in 1998, Matrix Technology Group is an ERP and IT consulting services provider. Matrix Technology Group provides Services into ERP, BI and Application Development. Our staff's Passion, and dedication set us a apart from other IT firms. Our team is Dynamic and is focused to our Client needs. Our Team is geared to work with Consultants and our Clients to achieve higher performance. We want t...
Marten Transport Accord, MA
Hi, If you have any one looking for a job or you have any consultants or if you are interested kindly call me back as soon as possible or reply me. I Can offer you very good rates. If you are ready to apply do let me know as soon as possible. We have an opportunity for one of our clients. If you are interested & comfortable for this requirement Please reply back ASAP and salary/rate expectations o...
Business Knowledge Services Southborough, MA
Senior Business Analyst - Servigistics Project The Servigistics Project is a multi-million dollar project with high-visibility throughout the organization and upgrades a customer-facing work-force management application. The upgrade also introduces new functionality to the business called Planned Based Scheduling ndash or project type work in the field. Required Skillset Servigistics knowledge a p...
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Business Career Tools
Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains applications database by entering technical problem identification and resolution data.
Maintains consistent application by enforcing compliance to policies and procedures.
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