Call Center Business Analyst Jobs in Massachusetts

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7 Massachusetts Call Center Business Analyst jobs found on Monster.

Jobs 1 to 7 of 7
Title: Participant Services Call Quality Analyst Status: Full-time, exempt Reports to: Participant Services Training and Communications Manager Location: Lowell or Boston MA, or Brattleboro, VT Position Description: The Participant Services Call Quality Analyst will contribute to the overall strategy and execution of Road Scholar’s quality assurance program to ensure interactions with our particip...
Requirements The Customer Experience Center (CEC) Strategy Team provides insights and strategic direction to the CEC business within AST and its global partners. The team is seeking a senior business analyst to use comprehensive analytical methodologies and business intelligence tools to mine/analyze data and turn it into valuable insights into the customer experience, product performance and busi...
This role is ideal for a rising star, do-what-it-takes, highly disciplined self-starter with solid collaboration & communication skills who thrives on data, language and technology. Ideal candidate must possess strong analytical skills, root-cause analysis and attention to detail. Day-to-day responsibilities include: requirements gathering, definition and documentation and identification and creat...
As a member of Vistaprint's Analytics Team, you will perform detailed analyses of our website, customers and marketing campaigns. This detail oriented professional will work closely with marketing managers to understand business needs, translate business needs into an actionable analytic plan and present associated findings and recommendations. Your role will involve: Apply your advanced data mini...
SUMMARY: This position requires an individual with a strong financial analysis background and working knowledge of accounting but is interested in being an active participant in the Business team supporting clients. The person will develop customized data analysis and project strategies for Mutual Fund proxy projects and present those recommendations internally and to clients. The role will also b...
IT Infrastructure Administrator (Alternate: IT Engineer) Company: National Express Transit (NEXT) is the service provider for THE RIDE (MBTA) in the south region. THE RIDE is a Paratransit service operating 22 hours a day/7 days a week, providing door-to-door transportation to people who have difficulty using public transit (subways, buses and trains) due to physical, cognitive or mental disabilit...
Job Number: 249142 IVR Project Manager/ SeniorProjectManager-FY15-DOT-001 The IVR(Integrated Voice Response) Project Manager is responsible for the planning and execution of Call Center projects that include all phases of the project life cycle while incorporating the system development life cycle. The Project Manager is accountable for delivering projects on time, within budget, and with high qua...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Massachusetts
(355 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool
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