Call Center Business Analyst Jobs in Minnesota

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137 Minnesota Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 137
This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Responsibilities: Partner with assigned internal clients to evaluate reporting/data requests, inclu...
Call Center - Business Systems Analyst Location: Can sit in Woodbury, Miami, Atlanta or Remote Required Experience: Project Management experience Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable Helpful to have BA or PM certificati...
GE Capital Eden Prairie, MN
Role Summary/Purpose This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Essential Responsibilities Partner with assigned internal clients to evaluate...
General Electric Eden Prairie, MN, 55344
This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Essential Responsibilities Partner with assigned internal clients to evaluate reporting/data requests...
Essential Responsibilities Partner with assigned internal clients to evaluate reporting/data requests, including needs analysis and report structure Build customized data search/mining reports or tools to meet customer needs Perform basic statistical analysis on data to identify basic factors influencing trends and relationships of variables to drive improved growth results Create, maintain, a...
Description: Transform health care and change the way consumers engage with technology. Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as an Call Delivery Analyst -Avaya and Cisco ICM. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compas...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecy...
UnitedHealth Group Inc. Eden Prairie, MN, 55344
Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them...
Charter Communications Inc. ROCHESTER, MN
Description JOB SUMMARY The Manager of Business Controls, Call Center Operations is responsible for leading all aspects of business planning, including the development, tracking and analyzing of staff and financial plans. These activities include but are not limited to: Providing the local call center management with analysis and information on financial performance, adherence to budget, as well...
Description: If you believe that there's always a better way to do business, make your way to UnitedHealth Group. Join us in our mission to change the landscape of the health care industry and its future. To do that, we need to be smart about the business of health care. That's where you come in. As a Senior Business Analyst, you'll put your business analysis and project management skills to empo...
Description: Position Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work. At UnitedHealthcare, we've made a promise to consumers, to be with them every step of the way. Staying true to this pro...
Business Analyst/Data Analyst (SQL) Need to be able to write SQL, but also able to do hands on operational work and data requirement collection. Responsibilities/Deliverables that the resource will be responsible for: Risk/Abuse Management (50%) •Utilize SQL Developer, Teradata, and other database reporting applications to identify potential abuse or system issues •Partner with Dotcom to bett...
UnitedHealth Group Inc. Plymouth, MN, 55447
Transform health care and change the way consumers engage with technology. Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as an Call Delivery Analyst -Avaya and Cisco ICM. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compassion, energy a...
Description: Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond th...
Take the next step to a great career with CenturyLink. Please take a moment to watch this introductory video to learn more about this position. https://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healt...
Assurant Employee Benefits specializes in quality employee benefits and services, including long-term and short-term disability, life insurance, voluntary benefits such as cancer, critical illness and accident, dental coverage, and disability reinsurance management services. Assurant Employee Benefits is the brand name for insurance products underwritten by Union Security Insurance Company and for...
Job Title: Call Ctr Plng & Analysis Mgr 1 Job ID Number: 5059883 Schedule Type: Reg-Time Work Hours: 40 Location: Minneapolis,MN Qualifications: MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN IA-Des Moines: 1963 Bell Ave - Des Moines, IA AZ-Tempe: 1150 W Washington St - Tempe, AZ NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC - Ability to establish and maintain relation...
Description: Position Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work. At UnitedHealthcare, we've made a promise to consumers, to be with them every step of the way. Staying true to this pro...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Minnesota
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

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