Call Center Business Analyst Jobs in Minnesota
Currently, there are no Call Center Business Analyst jobs available in Minnesota which match this search. You may wish to explore similar job titles on the Business jobs in Minnesota page or view related jobs below.
Horizontal Integration Minneapolis, MN
CANDIDATES MUST BE LOCAL TO MN BSA (Call Center) 4 mo contract to year end with option to extend 6-12 months. Responsibilities Conduct interviews and meetings with sponsors, managers, subject matter experts and other relevant people to determine business process Locate and review documentation about current business processes to aid in the requirements gathering Ability and experience documenting ...
GE Capital Eden Prairie, MN
Role Summary/Purpose This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Essential Responsibilities Partner with assigned internal clients to evaluate...
Essential Responsibilities Partner with assigned internal clients to evaluate reporting/data requests, including needs analysis and report structure Build customized data search/mining reports or tools to meet customer needs Perform basic statistical analysis on data to identify basic factors influencing trends and relationships of variables to drive improved growth results Create, maintain, a...
General Electric Eden Prairie, MN, 55344
This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Essential Responsibilities Partner with assigned internal clients to evaluate reporting/data requests...
Voice Analyst: Contact Center Description of Role: The primary responsibility of this position is to represent the Client Voice Engineering team when interacting with business units who require Call Center functionality. This position will work closely with Telecommunications Management, Engineers, Project Managers, and business stakeholders to define requirements and design solutions for the va...
Pitney Bowes Fridley, MN, 55432
Location: Fridley, MN, US Description Join Pitney Bowes as a Operations Analyst Impact As a Operations Analyst you are the first point of contact to meet the company's mailing productivity standards and requirements. This helps our clients earn the best possible discounts on First-Class® and Standard® postage with our presort services. Your career with Pitney Bowes will help you increase your ...
Aplitrak Minnesota, MN
Location: --Minnesota Salary: Competitive Salary The Company - Towers Watson Go beyond. At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk and financial management. With more ...
Description: No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) This leader within the Business Initiatives group is a...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Description of Role: The primary responsibility of this position is to represent the Voice Engineering team when interacting with business units who require Call Center functionality. This position will work closely with Telecommunications Management, Engineers, Project Managers, and business stakeholders to define requirements and design solutions for the various business units within the compan...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healt...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM The United Support Center (USC) is the IT Service Desk for UnitedHealth Group. The USC team su...
Description: Position Descriptions: The purpose of this position is to monitor the overall health of Optum contact center's service performance. This role is responsible for executive communications regarding service performance and creating visibility to key performance outcomes; Identification of service-impacting events and coordination activity to resolve those events; Participating in activ...
Description: normal">Position Description: normal"> normal"> normal"> Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Al...
CenturyLink Saint Paul, MN, 55102
Take the next step to a great career with CenturyLink. Please take a moment to watch this introductory video to learn more about this position. https://www.centurylink.com/Pages/AboutUs/CompanyInformation/Careers/callCenterCareersVideo.jsp CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and...
Description: You're looking to be inspired. We're looking to make a difference. At UnitedHealth Group, we're on a mission to help people live healthier lives and we're looking for ways to drive innovation. As a Senior Project Manager, you'll work to not only challenge the status quo, but change it. If your heart starts pounding when you realize the impact projects will have on people, you have f...
U.S. Bancorp Saint Paul, MN
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color,...
Techfetch Eden Prairie, MN
Title : Voice Analyst: Contact Center Location: Eden Prairie, MN Interview Mode: Phone & Skype Duration: 6 Months Contract To Hire GC & USC only Description of Role: The primary responsibility of this position is to represent the Voice Engineering team when interacting with business units who require Call Center functionality. This position will work closely with Telecommunications Managemen...
Description: Position Description: A Lead IVR Production / Quality Analyst is involved in every phase of the call center technology / product testing life cycle; as well as defines and implements test plans and strategies. Primary Responsibilities: Analyze and dissect system requirements and technical specifications to create and execute test cases for large business initiatives Ability ...
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewa...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Business Career Tools
Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Minnesota
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.
Develops call center business applications by researching other call center applications; designing and evaluating call center processes; preparing policies and procedures; researching and evaluating staffing models, and evaluating impact of various models on business objectives; developing staff scheduling systems and software; preparing resource plans and budgets.
Popular Call Center Business Analyst Articles
Great Entry-Level Transportation Jobs for College Grads
If you’re in your senior year and not sure what type of job you want after graduation, you might want to consider a job in the transportation industry.