Call Center Business Analyst Jobs in Missouri
74 Missouri Call Center Business Analyst jobs found on Monster.Jobs 1 to 20 of 74
World Wide Technology Saint Louis, MO, 63150
Call Center Business Analyst - Bloomington, IL World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect and implement technology. Based in St. Louis, WWT works closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware and Dell, focusing ...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecy...
Responsibilities: · Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities, as they relate to the MasterCard Consolidated Billing System. · Provide business knowledge and technical/functional support for business requirement development. · Evaluate business requests to determin...
Wells Fargo Saint Louis, MO
Job Title: LEAD CALL CTR PLANNING ANALYST Job ID Number: 5059749 Schedule Type: Reg-Time Work Hours: 40 Location: Saint Louis,MO Qualifications: 3+ years business analysis 3+ years project management experience, PMP Certification 2+ years working in call center operations Degree or tenured experience in technical, logical disciplines such as information technology, finance, mathemati...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare ...
They must have 1-2 years work experience in an IT support call center environment. Candidate must demonstrate knowledge and abilities in the following: 1. Focus – The ability to remain focused on what is important to the business despite distractions. Commitment to team/department/company; understanding the service desk’s role in this environment 2. Problem Solving – The ability to identify and ...
For immediate consideration please send your resume to ***** Help Desk Analyst The Sr. Service Desk Analyst position provides assessment and resolution of incidents across the computing environment. The analyst must be able to work at a fast-pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution to our cus...
POSITION SUMMARY: This position will have a broad scope of responsibilities, all associated with and related to customer communications, customer satisfaction, and quality assurance. The Analyst will be the primary KCSR contact to the customer, and therefore will be responsible for managing professional and effective communication with the customer. The Analyst will be required to have the abilit...
intiGrow O'Fallon, MO
Responsibilities Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements andor business opportunities, as they relate to the MasterCard Consolidated Billing System. Provide business knowledge and technicalfunctional support for business requirement development. Evaluate business requests to determine feasibilit...
Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities, as they relate to the MasterCard Consolidated Billing System. Provide business knowledge and technical/functional support for business requirement development. Evaluate business requests to determine feasibility, work with ...
Our client in O Fallon, MO is looking for Sr. Analyst, Business Analysis. This is a long term consulting position. If interested, Please apply to this ad Position: Sr. Analyst, Business Analysis Location: O Fallon, MO Job#: 14-02374 Job Description: The Billing Services department provides centralized billing for products and services billed to customers using the Client Consolidated Billing ...
CITI O'fallon, MO
Description Requirement Elicitation (ability to proactively draw out requirements from stakeholders). - Requirements Analysis, Documentation and Modeling (ability to analyze, categorize, document, prioritize, validate and obtain signoff for requirements. Knowledge of modeling techniques, management tools). - Requirement Planning and Management (project management techniques, process and reporting...
VantageLinks is dedicated to Information Technology (IT) staffing through permanent placement, contract-to-hire, and contract services. We also offer Team Services and Information Systems Development Solutions. We specialize in finding Information Technology professionals ranging from help desk specialists to programmers including; systems analysts, designers, architects, database professionals, E...
Health One Kansas City, MO
Physician Support Coordinator - Research Medical Center - Mid America Division ( Job Number: 25024-7273 ) Work Location : United States-Missouri-Kansas City-Research Medical Center Schedule : Full-time Description Summary of Duties: The Physician Support Coordinator serves as a primary HCA IT&S contact point for physicians and physician offices. Primary responsibilities include the establishme...
Scottrade Saint Louis, MO, 63150
The main purpose of this position is to assist in the maintenance and administration of the Workforce Management (WFM) software used to generate call volume forecasts, staffing requirements and associate’s weekly schedules. addition, to assist the department’s data analyst in creating and maintaining daily, weekly, monthly, and quarterly reports on Service Center Key Performance Indicators for rev...
TOP Consulting STL reviews new sales and marketing initiatives for national vendors in the local St Louis market. The company is headquartered in St. Louis, MO and has a number of management offices nationwide. The corporation is looking to expand to three different markets by the end of next year. This job involves one on one sales interaction with customers. The company specifies that it is not ...
Marten Transport St Louis, MO
Company DescriptionNEXTEP was founded in 2002 by Mike Narducci, a Recruiter specializing in SAP ERP, SAP BusinessObjects, HANA, SharePoint and other hot technologies. I work with most of the major SAP installations in the St. Louis area as well as many major employers across North America. Founder and Chair of the St. Louis ASUG Chapter and an SAP Professional since 1995... first with R/3 2.2 as a...
Step 7 St Louis, MO
NEXTEP Technology Solutions is seeking an experienced Sr. SAP FICO Configuration / Functional Analyst for our client located in St. Louis, MO. This is a CONTRACT position with an expected duration of 12 /- months. Must be up to speed on the latest SAP releases, including the new GL, as you'll be configuring SAP for a greenfield global implementation... fort in ECC and then on HANA Business Suite. ...
NEXTEP Technology Solutions is seeking an experienced Sr. SAP FICO Configuration / Functional Analyst for our client located in St. Louis, MO. This is a CONTRACT position with an expected duration of 12+/- months. Must be up to speed on the latest SAP releases, including the new GL, as you'll be configuring SAP for a greenfield global implementation... fort in ECC and then on HANA Business Suite. ...
Developing our team's confidence, presentation skills, and organizational skills are imperative in any leadership role. As a part of our hands-on approach, we will do everything we can to teach you about every aspect of management. By showing you all angles of our company, you will be a better manager and better poised to meet your true potential with our team. This position involves one on one sa...
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Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Missouri
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains consistent application by enforcing compliance to policies and procedures.
Monitors call center performance by analyzing performance statistics and financial results; evaluating staffing schedules to match call volumes; evaluating potential production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changes.
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