Call Center Business Analyst Jobs in New York

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207 New York Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 207
IT Business Analyst NYC The Call Center Business Analyst (BA) will be the technology advisor to the call center business, translating business requirements to technical details, evaluating infrastructure upgrades identifying testing needs, and evaluating new systems to enhance business processes. They will also administer applications specific to the call center LOBs and ensure reporting needs o...
AdvantageCare Physicians New York, NY, 10007
Overview: The Call Center Training and Quality Assurance Analyst proactively monitors agent telephone and transaction performance, identifies gaps in accuracy of delivery of service, recommends training needs, assists in the development training methods under the direction of the Director, assists with preparing procedure manuals and presents information using a variety of techniques, including d...
AdvantageCare Physicians New York, NY, 10007
Overview: The Call Center Training and Quality Assurance Analyst proactively monitors agent telephone and transaction performance, identifies gaps in accuracy of delivery of service, recommends training needs, assists in the development training methods under the direction of the Director, assists with preparing procedure manuals and presents information using a variety of techniques, including d...
Verizon Wireless Syracuse, NY
Responsibilities The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and frontline employees, the Manager is also responsible for pr...
The New Business Systems team is seeking an experienced IT Business Analyst with a minimum of 5-7 years of Business Analysis experience. This is a great opportunity for someone who is looking to take the next step of their career. The Products and Service Technology group is a growing part of the organization. We are looking for an individual who can build strategic partnerships with numerous bus...
Job Summary: Would you like to join an exciting and growing software as a service (SaaS) company that serves the needs of non-profit organizations? SofTrek Corporation has an immediate opening for a Business Analyst to join its growing team. SofTrek develops and markets ClearView CRM, fundraising software that helps nonprofits grow relationships with constituents and raise money. The Business An...
Job Summary: Would you like to join an exciting and growing software as a service (SaaS) company that serves the needs of non-profit organizations? SofTrek Corporation has an immediate opening for an IT Analyst to join its Information Technology team. SofTrek develops and markets ClearView CRM, fundraising software that helps nonprofits grow relationships with constituents and raise money. The I...
Lead Business Analyst Join Perficient, and you will play an integral role in impacting some of the country's most dynamic companies. With broad industry resources and deep technical expertise, we collaborate with clients to cultivate ideas and deliver results. Choose a career with Perficient, and work in a challenging and dynamic environment where innovate and engaging work are a part of everyday...
Position Overview The Security Analyst will support CME Group’s Security Operations Center by performing event analysis and incident handling. A strong interest in information security, as well as demonstrated problem solving skills, is critical to success in this role. Responsibilities Monitor and respond to security events during normal business hours (8:00AM – 5:00PM) Provide after-hours ro...
JP Morgan NY
140100068 Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of %242.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as wel...
JP Morgan NY
140025401 Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of %242.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as wel...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healt...
The Senior Communications Analyst position requires strong experience programming telephone, voice mail and call center services as well as excellent communication and interpersonal skills. Senior Communications Analyst will work with end users to develop and help implement communication solutions that utilize telephony and computer based services available in Cisco Communications Manager, Cisco U...
Cyber Security Command Center Security Analyst Job ID CHQ-0659132 Job type Full-time Regular Work country USA Position type Professional Work city Austin,TX Posted 20-Aug-2014 Travel 10% travel annually Job area IT & Telecommunications (non consulting) Business group IBM CHQ Job category Other Business unit BT/IT CIO Job role General Job role skillset General Commissionable/Sales-Incentive...
6 months or longer and Potential Contract to hire The team is seeking an experienced IT Business Analyst with a minimum of 5-7 years of Business Analysis experience. The team provides business analysis, project management, and testing services associated with various new business systems, and applications. The team is called upon as subject matter experts on numerous operational efficiency initi...
Sapient Corporation New York, NY, 10007
Welcome to SapientNitro. We're an agency changing the game -- redefining the way that brands engage consumers by creating compelling stories and experiences that attract and resonate across an ever-evolving landscape. Our work pushes past boundaries and channels. It wins awards. But most importantly, it makes an impact for our clients and their customers. And makes us excited to step through the d...
Cornell University New York City, NY, 10008
Position Summary The Senior SAP Business Analyst is responsible for providing expert level functional design, system configuration leadership, and ongoing support for the SAP HCM module used as part of the College’s administrative operations. This role ensures that the designed processes within SAP HCM properly reflect the College's business requirements and add clear value to the implemente...
HR Business Analyst Team Lead I need a leader who has a strong Business System Analyst background in the Human Resource area, with management experience. The ideal candidate will have experience in the Payroll, Comp, Learning, and Performance Management areas of Human resources. Job Description Primary responsibility for the management of client relationship. Management of all activities rel...
Cornell University New York City, NY, 10008
Position Summary Under normal supervision, this position is responsible for providing functional design, system configuration and end user support during the implementation and ongoing operation of the SAP ERP software used to support the Medical College's administrative operations. The incumbent will work directly with the College's central administration and departmental users to gather bu...
Bright Horizons L.P New York, NY
Associate, Business Analyst, Technology and Data Division Management Job Number: : 3036102 Posting Date : Oct 28, 2014 Primary Location : Americas-United States of America-New York-New York Job : Technology Employment Type : Full Time Job Level : Associate Description Morgan Stanley & Co. LLC seeks Associate, Business Analyst, Technology and Data Division Management in New York, NY to inte...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in New York
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

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