Call Center Business Analyst Jobs in New York

RSS

240 New York Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 240
Coordinates and maintains agent scheduling system for the Customer Care Center. Implements standard procedures to meet agent and department requirements. Coordinates and develops custom reports to ensure Key Performance Metrics (KPIs) are met. Identifies and troubleshoots operational problems and provides timely, first level, system support to agents. Works under general supervision. Education: Ba...
Coordinates and maintains agent scheduling system for the Customer Care Center. Implements standard procedures to meet agent and department requirements. Coordinates and develops custom reports to ensure Key Performance Metrics (KPIs) are met. Identifies and troubleshoots operational problems and provides timely, first level, system support to agents. Works under general supervision. Education: Ba...
Verizon Wireless Syracuse, NY
Responsibilities The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and frontline employees, the Manager is also responsible for pr...
We offer a great opportunity for a SAP Business Analyst within our Information Services Department. This position will work to implement global processes and standards and to support power users and end users. This global function is part of our IT Business Process Competence Center for Market Reach (especially, but not limited to, SAP modules, CRM Marketing, SD and eCommerce). This position is lo...
Are you a military veteran with the drive to succeed in fast-paced technical environments? Do you possess excellent communication skills with a strong aptitude for working in teams? Launch Your civilian Information Technology Career in Application Support, Java Development, or Project / Business Analysis with us! FDM Group is an international IT services provider and an award-winning organization...
NYU Langone Medical Center, a world-class, patient-centered, integrated, academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals - Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one ...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Carle Place, New York office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The c...
Available Position: Fluent Chinese Speaking Contact Center Quality Analyst Location:Carle Place, New York office Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core...
IT Business Analyst Are you looking for an opportunity to work for a globally recognized, Fortune 500 industry leader and still enjoy the slower pace of Upstate NY? This Company is looking for contractors who are motivated by working with the latest in enterprise technology on an international basis. Located in the Southern Finger Lakes, this area offers outdoor activities galore- boating, hiking...
Job Summary and Essential Functions: Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron markets medicines for eye diseases, colorectal cancer, and a rare inflammatory condition and has product cand...
Are you driven by what's next? Become a Cablevisionary. We are looking for Cablevisionaries who always keep the customer first in mind, who insist on continuing to learn every day, who thrive in a highly collaborative work environment and who when presented with a challenge, don't quit until they find a solution. The Technology Service Call Manager is responsible for the processing and documenti...
Overview: Drive Technological Advancement at New York’s #1 Hospital At NewYork-Presbyterian, our employees rely on high-quality operating systems and applications to perform as efficiently and effectively as possible. That’s why we’re seeking a talented professional like you to help ensure the continuous reliability, integrity and improvement of these technologies. Seize your opportunity to mak...
Synectics Jericho, NY
Home Inbox Jobs Jobs Applied Jobs Referred Jobs Job Deals Jobs Wishlist Invite Friends My Network My Network Not in My Network Not on Wisestep Facebook Friends LinkedIn Friends Career Network Columns Login/SignUp View Profile Edit Profile Account Settings Signout Jobs Applied Jobs Referred Jobs Job Deals Jobs Wishlist Search Advanced Search Tip : To search all Keywor...
We are looking for a Business Tech Analyst . Job Title : Business Tech Analyst II Location: Jericho NY Period: 1/5/2015 - 4/4/2015 Rate: DOE/hr Knowledge of telecommunications, contact center platform systems - call routing, administrative functions for contact center platform - Genesys preferred. Serves as a liaison between the business community and the IT organization in order to provide ...
We are looking for a Business Tech Analyst . Job Title : Business Tech Analyst II Location: Jericho NY Period: 1/5/2015 - 4/4/2015 Rate: DOE/hr Knowledge of telecommunications, contact center platform systems - call routing, administrative functions for contact center platform - Genesys preferred. Serves as a liaison between the business community and the IT organization in order to provide ...
Description Job Responsibilities - Responsible for providing support to WINDSTREAM data customers. These data customers will primarily be small-to-medium businesses that purchase IP-based services, but will also include independent Internet Service Providers and key enterprise customers (e.g.- state governments, large businesses, hospital/medical networks). Services supported include ATM, Frame ...
Company Confidential New York City, NY, 10004
We currently are seeking a Communications Analyst for a project in Manhattan. Project duration is scheduled for 6-12 months. Conversion to a permanent role may be considered. Must be a permanent US Resident. Required: 1) 5+ years experience as a Communications Analyst. 2) Experience with Cisco Unified Communications Manager (version 8.6 or higher). 3) Experience Contact Center Enterprise (vers...
Bright Horizons L.P New York, NY
Associate, Business Analyst, Technology and Data Division Management Job Number:: 3036102 Posting Date: Oct 28, 2014 Primary Location: Americas-United States of America-New York-New York Job: Technology Employment Type: Full Time Job Level: Associate Description Morgan Stanley & Co. LLC seeks Associate, Business Analyst, Technology and Data Division Management in New York, NYto interface w...
Health Quest is the Hudson Valley’s largest integrated family of hospitals and health care providers, delivering the highest quality care across a variety of service lines, including Cancer Care, Cardiac Care, Orthopedics, Neurosciences, Women’s and Children’s Services and Surgical Services. Our family includes three awarding-winning hospitals—Northern Dutchess Hospital in Rhinebeck, Putnam Hospi...
Sapient Corporation New York, NY, 10007
Welcome to SapientNitro. We're an agency changing the game -- redefining the way that brands engage consumers by creating compelling stories and experiences that attract and resonate across an ever-evolving landscape. Our work pushes past boundaries and channels. It wins awards. But most importantly, it makes an impact for our clients and their customers. And makes us excited to step through the d...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in New York
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Call Center Business Analyst Articles

Great Entry-Level Transportation Jobs for College Grads Article Rating
If you’re in your senior year and not sure what type of job you want after graduation, you might want to consider a job in the transportation industry.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2015 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2015.1.0.4-319
eTrustLogo