Call Center Business Analyst Jobs in New York

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25 New York Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 25
Position: Call Center Analyst I-Real-Time Operations Location: Carle Place, NY Summary: As a member of the Real Time Operations Team, your role will be to proactively monitor the state of our contact center and information technology operations. This includes doing proactive analysis on performance of all operational channels which include telephone, chat, email and social media. to try to ensure...
Associate Analyst; Analyst - Change, Forecasting, Workflows and Schedules Job Description Level depends the candidate's years of experience. • Monitor customer contact volumes, manage day-to-day staffing schedules and advise management on long-term coverage trends to help ensure that Service Levels are met. • Analyze call center volume, productivity, and patterns to optimize staffing levels • Advi...
Senior Analyst, Customer Intelligence Responsibilities include but not limited to the following: • Consult with internal lines of business to develop analyses leading to actionable insights that enhance internal processes and improve customer satisfaction. • Utilize internal and external data to perform quantitative analyses, identify trends, measure performance and improve management’s understand...
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It...
Responsibilities include but not limited to the following: • Prepare reports and analyze data supporting the Customer Relations department. • Communicate directly with customers regarding issue resolution. • Review, analyze, and integrate data from multiple sources. • Create PowerPoint presentations and present to various levels of the organization. • Create, monitor reports and verify accuracy of...
Description: Systems Technology Group (STG) is in need of a Quality Compliance Analyst for our direct client in Rochester, NY. The duration is long-term (1+ year). Must be able to successfully complete the required Drug Testing and Background Checks prior to starting assignment. Shift is M-F, but may have to work some weekends. Responsibilities: · Manage/facilitate the Call Recording retrieval and...
About Montefiore Information Technology: Montefiore Information Technology is a wholly owned subsidiary of Montefiore Medical Center. We offer an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. Join us in our mission to improve the quality of healthcare through advanced IT solutions! Montefiore I...
Job Summary The Private Bank Support Analyst – Client Onboarding Support serves as a liaison between the user community (including Bankers, Banker Associates, Investment Assistants), operations, and technology. The analyst works as part of a team to provide front line user support to the front office, middle office, and operations in support of the key applications, Client Onboarding and Workstati...
ADT / Prelude Analyst Epic Implementation Information Technology Hospital for Special Surgery has two opportunities for Epic Analysts to participate on all aspects of the implementation of Epic’s Prelude Registration module. As a key member of the Information Technology Department, the ADT / Prelude Analyst will attain specialized knowledge of enterprise Electronic Medical Record (EMR) software an...
Beaker Lab Application Analyst Epic Implementation Information Technology Hospital for Special Surgery has three opportunities for Epic Analysts to collaborate on all aspects of the implementation of Epic System’s Beaker Lab module. As a key member of the Information Technology Department, the Beaker Lab Application Analyst will attain specialized knowledge of enterprise Electronic Medical Record...
Cadence / Prelude Analyst Epic Implementation Information Technology Hospital for Special Surgery has two opportunities for Epic Analysts to collaborate on all aspects of the implementation of Epic System’s Cadence Enterprise Scheduling module. As a key member of the Information Technology Department, the Cadence / Prelude Analyst will attain specialized knowledge of enterprise Electronic Medical...
OpTime Anesthesia Analyst Epic Implementation Information Technology Hospital for Special Surgery has an opportunity for an experienced IT professional to collaborate on all aspects of the implementation of Epic System’s OpTime Anesthesia module. As a key member of the Information Technology Department, the OpTime Anesthesia Analyst will attain specialized knowledge of enterprise Electronic Medica...
OpTime OR Analyst Epic Implementation Information Technology Hospital for Special Surgery has an opportunity for an experience IT professional to collaborate on all aspects of the implementation of Epic System’s OpTime OR module. As a key member of the Information Technology Department, the OpTime OR Analyst will attain specialized knowledge of enterprise Electronic Medical Record (EMR) software a...
Resolute Professional Billing Analyst Epic Implementation Information Technology Hospital for Special Surgery has three opportunities for Epic Analysts to collaborate on all aspects of the implementation of Epic System’s Resolute Professional Billing module. As a key member of the Information Technology Department, the Resolute Professional Billing Analyst will attain specialized knowledge of ente...
Epic Testing & Security Analyst Epic Implementation Information Technology Hospital for Special Surgery has an opportunity for an experienced IT professional to coordinate the enterprise’s Epic testing program and develop and maintain security within the system. As a key member of the Information Technology Department, the Testing & Security Analystwill attain specialized knowledge of enterprise E...
About Montefiotre Information Technology: Montefiore Information Technology is a wholly owned subsidiary of Montefiore Medical Center. Montfiore IT is a dynamic company that provides hospitals and medical centers with world-class healthcare information solutions. We provide an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a differen...
Duties and Responsibilities: Use proven knowledge of specialized reporting tools, Teradata, SQL, and database techniques to perform complicated data analysis, investigations and produce results, findings and reports as required. Identify potential fraud schemes through data and trending/link analysis. Perform detailed data analysis associated with known specific fraud schemes. Create data queries...
About the Position: Provide high quality of customer service to National Grid’s employees, retirees, and beneficiaries through effective customer management, development of efficient end-to-end processes, and in-depth expertise in master data, plans, programs, and vendors. Ensures the Master Data team performs effectively against Service Level Agreements. Improve the delivery of Master Data servic...
About the Position: Responsible for leveraging existing Shared Services technology to deliver reporting, data analysis, and key performance indicators that demonstrate to Employee Services’ customers the quality of service being delivered. Provides data analysis and associated metrics to the Employee Services’ management team to support delivering business results, improving service delivery, main...
About the Position: Provide high quality of customer service to National Grid’s employees, retirees, and beneficiaries through effective customer management, development of efficient end-to-end processes, and in-depth expertise in Defined Benefits and Defined Contributions plans, programs, and vendors. Effectively manage Defined Benefits and Defined Contributions vendors to ensure they consistentl...
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Answers for Call Center Business Analyst Jobs

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in New York
(354 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.7%
Some College Coursework Completed
19.4%
Master's
13.7%
Associates
11%
High School
4%
Certification
2.2%
(227 Respondents)
Source: Monster.com Careerbenchmarking Tool
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