Call Center Business Analyst Jobs in Ohio

161 jobs

Shift: Monday, Tuesday, Wednesday 7:00am - 6:00pm & Every Saturday 8:00am - 5:00pm Responsible for Building the Consultant Experience. The Technical Support Representative (TSR) provides positive and proactive responses to escalated incoming calls or e-mails from our Consultants. The TSR works collaboratively between our Consultants, Customers, Business Analysts, and IT Department to troubleshoot...

Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) UnitedHealthcare Provider Contract & Data Management, part of the UnitedHealth Group family of companies, is seeking a Mana...

Description: For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) UnitedHealthcare Provider Contract & Data Management, part of the UnitedHealth Group family of companies, is seeking a Mana...

Business Systems Analyst Sr. - Call Routing - Genesys Experience Required - Columbus, OH-140088847 Job Description Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million household...

Job Description Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the ...

Education : 2 year Associate Degree or High School diploma with technical training or related experience Years of Experience : 2-3 years’ experience in a network security and network infrastructure Required Skills & Knowledge: Must have experience configuring and installing network security/infrastructure equipment Must have experience with firewalls, vpn appliances, secure authentication meth...

Knowledge and Skills Education: BSN or other related Clinical degree, minimum required. Years of Experience: 1-2 years equivalent experience, minimum required. License and Certification : Registered nurse required with BSN. Required Skills and Knowledge: BSN and RN, or other related healthcare degree with 1-2 years relevant experience or an Associate’s degree with 3-5 years of abstraction or r...

Education: Bachelor's degree in related field or an equivalent combination of education and experience required. Years of Experience: 2 years of experience in database systems. Required Skills and Knowledge: Microsoft SQL Server 2008 and above Experience with SSIS, SSAS, SSRS Preferred Skills: Microsoft SQL Failover Cluster Microsoft SQL High Availability Oracle Database Intersystems Cach...

Education: Bachelor's degree in related field or an equivalent combination of education and experience required. Years of Experience: 2 years of experience in data warehouse systems or data intensive environments preferred. Required Skills and Knowledge: Strong skills and experience with Microsoft SQL Server. This is a production support role that requires Database Administration skills and...

Job Description Chase, a worldwide leader in diverse financial services, is actively seeking a Business Analyst II to manage the production, process and oversight needs of the Voice of the Customer Data Mart within CCB Operation’s Shared Services. Can you help us maintain lifelong, engaged relationships with our customers and build on our reputation as a strong performance brand in this dynamic ...

Business Analyst II - Business Planning & Analysis-150021111 Job Description Chase, a worldwide leader in diverse financial services, is actively seeking a Business Analyst II to manage the production, process and oversight needs of the Voice of the Customer Data Mart within CCB Operation’s Shared Services. Can you help us maintain lifelong, engaged relationships with our customers and build on...

GENERAL FUNCTION The Telephony Analyst is responsible for the creation, implementation, and maintenance of all telephony technologies in the multi-channel contact center. This will require knowledge of call routing, data flows and contact center concepts. This analyst will have technical and analytical experience, including the ability to perform troubleshooting and support of contact center tech...

Company Name: Kroger General Office Position Type: Employee FLSA Status: Exempt Line of Business: No Selection Additional Technology Information: Position Summary: The Support Center Analyst provides remote technical support for various hardware and software applications across the enterprise. The Support Center Analyst is the initial customer contact for issues within the organization. Role...

Company Name: Kroger General Office Position Type: Employee FLSA Status: Exempt Line of Business: No Selection Additional Technology Information: Position Summary: The Support Center Analyst provides remote technical support for various hardware and software applications across the enterprise. The Support Center Analyst is the initial customer contact for issues within the organization. Role...

Company Name: Kroger General Office Position Type: Employee FLSA Status: Exempt Line of Business: No Selection Additional Technology Information: Position Summary: The Support Center Analyst provides remote technical support for various hardware and software applications across the enterprise. The Support Center Analyst is the initial customer contact for issues within the organization. Role...

Company Name: Kroger General Office Position Type: Employee FLSA Status: Exempt Line of Business: No Selection Additional Technology Information: Position Summary: The Support Center Analyst provides remote technical support for various hardware and software applications across the enterprise. The Support Center Analyst is the initial customer contact for issues within the organization. Role ...

Qualifications& Responsibilities The person in this position will support call center performance initiatives through reporting and analysis of operational call center data. This will include responsibilities such as the ongoing development of call center performance reporting and call center metric forecasting. Individuals will be called upon to analyze data using SQL queries and some statistica...

Qualifications& Responsibilities The person in this position will support call center performance initiatives through reporting and analysis of operational call center data. This will include responsibilities such as the ongoing development of call center performance reporting and call center metric forecasting. Individuals will be called upon to analyze data using SQL queries and some statistica...

Business System Analyst Sr-150028713 Job Description As a Business Systems Analyst in Centralized Support Services (CSS) supporting CCB Operations you will work directly with line of business Management, Finance, Risk and CCB Leadership to manage multiple financial and risk/control objectives. CCB Operations and other supported business groups have over 30,000 specialists providing Customer Serv...

Job Description As a Business Systems Analyst in Centralized Support Services (CSS) supporting CCB Operations you will work directly with line of business Management, Finance, Risk and CCB Leadership to manage multiple financial and risk/control objectives. CCB Operations and other supported business groups have over 30,000 specialists providing Customer Service, Fraud Support Services, Lending, ...