Call Center Business Analyst Jobs in Ohio

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199 Ohio Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 199
Job Summary: The Call Center Analyst is responsible for forecasting call volume and patterns, analyzing results, and making recommendations on staffing, scheduling and call routing that will create the best possible service for our customers. You will do so by balancing the needs of service, cost, and team member morale. Works with IT Telecomm and trouble shoots system phone issues. You will up...
Kroger General Office Blue Ash, OH
Position Summary: Provide functional support for Pharmacy problems through existing resolution procedures. Provide assistance to store Pharmacists, Technicians and 3rd party companies. This position will escalate issues that cannot be resolved through the typical channels and documentation. Provide base information to SME's that can be used to document new issues or for root cause analysis positi...
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the nation’s largest ...
CONSUMER & COMMUNITY BANKING Columbus, OH
Job Description Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the ...
CONSUMER & COMMUNITY BANKING Columbus, OH
Job Description Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent $17 billion to small businesses in 2011 are one of the ...
Job Title: Call Center Administrative Assistant Department: Call Center Operations Reports To: Manager, Call Center FLSA Status: Non Exempt/ Salaried Supervise the work of others: No Position Summary: Position is responsible for processing weekly payroll for assigned call center, which may include processing payroll for as many as 150 employees. Position also provides general administrative s...
Education: Bachelor's degree in related field or an equivalent combination of education and experience required. Years of Experience: 2 years of experience in database systems. Required Skills and Knowledge: Microsoft SQL Server 2008 and above Experience with SSIS, SSAS, SSRS Preferred Skills: Microsoft SQL Failover Cluster Microsoft SQL High Availability Oracle Database Intersystems Cach...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
AC Lens is a leading optical online retailer, and wholly owned subsidiary of National Vision, Inc. (NVI). National Vision is the fourth largest optical retailer in the United States, operating more than 777 retail locations in 44 states through the U.S. National Vision employs over 7,000 employees and our retail divisions include America's Best Contacts & Eyeglasses, Eyeglass World, Vision Centers...
HELP DESK SUPPORT Job Description: This is a long term consulting opportunity with one of our most prestigious clients in the area. The preferred candidate needs to have exceptional communication both written and verbal, strong phone etiquette and a customer service mentality. Previous experience supporting Ecommerce, Product Ordering, or Inventory systems a plus Roles and Responsibilities: Wor...
Experis is currently seeking an experienced IT Business Analyst. This is a 9 month contract position with a leading financial services company/bank located in Strongsville, OH. Project Summary: Client deployed a custom IVR solution on an Avaya platform a year ago and is live in production today. Since being in production, client has developed a list of prioritized enhancement/new functionality r...
We are currently looking for Business Analysts to fill a position at one of the largest banks in the United States. Please include a current copy of your resume and be on the look out for a phone call from a 303 area code. LOCATION: Columbus, OH DESCRIPTION: •Liaison between the lines of business and the Development team. •Analyzes Business and Data Requirements to understand the business nee...
Alliance Data Systems Corporation Westerville, OH
Qualifications& Responsibilities Lead Retail Care Center Telecommunications initiatives,production support, change management, project & implementation efforts asit relates to inbound call flow design responsibilities. Manage the Alliance Data call routing design through advanced Avaya VDN/Vector programming Programming of Vectors to ensure consistency in a consolidated VoIP telephony environme...
Qualifications& Responsibilities Lead Retail Care Center Telecommunications initiatives,production support, change management, project & implementation efforts asit relates to inbound call flow design responsibilities. Manage the Alliance Data call routing design through advanced Avaya VDN/Vector programming Programming of Vectors to ensure consistency in a consolidated VoIP telephony environme...
Kforce Inc. Brecksville, OH
RESPONSIBILITIES Our client is seeking a Business AnalystQuality Analyst in Brecksville, Ohio (OH). As a Business Analyst, ideal candidates must be able to define and analyze customer's businessfunctional requirements and communicate those requirements for small-to-large sized projects to the I.S. dept (peers) in functional terms and some technical terms. The BA must have a proven track record of ...
fiserv Dublin, OH
Job Description Job Title Traffic & Scheduling Analyst - Solutions Center Job Purpose Who We Are: As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Centers are state-of-the-art and home to over 900 associates providing front-line support for bank and biller clients an...
MetLife Field Office Dayton, OH
Job Location Dayton, OH Virtual Location No Job Description Excellent opportunity for a seasoned Command Center Analyst to join a growing Resource Optimization Center (ROC) which supports MetLife’s Customer Solutions Center organization. The role of the ROC Resource Management Analyst include the real-time monitoring of call flow, agent resources, system heath and call center performance. The...
Advocate Healthcare & Hospitals Corp CINCINNATI, OH
Advocate Medical Group is a physician-led medical group providing primary care, specialty services, medical imaging, outpatient services and community based medical practices throughout the Chicagoland and Bloomington/Normal. • Bachelors in Accounting, Finance or Business Administration • 5 years relevant experience (especially accounting and budgeting) • Medical group finance experience preferre...
Unicon International Dublin, OH
We are currently accepting resumes for a Service Center Analyst in Dublin, OH. The selected candidate will perform the following duties: Answer incoming client and customer calls Troubleshoot software and hardware issue via phone Train end users in the use of equipment and software Acquire and maintain expert knowledge of emerging desktop technologies and software applications Fully document...
Walgreen Co Perrysburg, OH
Description At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our more than 8,000 stores in all 50 states, the District...

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