Call Center Business Analyst Jobs in Pennsylvania

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28 Pennsylvania Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 28
Workforce Analyst Philadelphia, PA Develops projected future call volumes for intra-day, daily, and weekly increments using Excel, IEX and other available tools Provides support and contributes to the development of short-term and long-range business planning. Conduct modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g.,...
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as one of the "World's Most Ethical Companies" by the Ethisphere Institute, one of the "World's Most Admired Companie...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Job Description Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected Veteran status. GENERAL FUNCTIONS: The primary focus of the duties of the Manager, IT Communications and Call Center Technology is to provide corporate lead...
Business Analyst Teva Pharmaceuticals The preferred candidate will work with the business unit personnel in the development and support of the company's business processes and strategies. This individual will be accountable for providing leadership and independent initiatives in facilitating information gathering, structured documentation and presentation of findings to all levels of management. T...
BUSINESS INTELLIGENCE ANALYST Perform detailed quantitative analysis and prepare comprehensive reports to support business operations. Utilize SQL, QlikView, and PowerPivot to conduct complex querying, modeling, forecasting, trending, variance analysis, and other operational analysis. Develop and maintain dashboards to manage operational performance (e.g., Web, IVR, and care center). Research and...
BUSINESS INTELLIGENCE ANALYST Perform detailed quantitative analysis and prepare comprehensive reports to support business operations. Utilize SQL, QlikView, and PowerPivot to conduct complex querying, modeling, forecasting, trending, variance analysis, and other operational analysis. Develop and maintain dashboards to manage operational performance (e.g., Web, IVR, and care center). Research and...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Lead Business Systems Analyst in Clarks Summit, PA! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness...
QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com The Analyst, Tech Support -Tier I is responsible for efficient, accurate and friendly delivery of high level, complex technical support services to...
Financial Analyst Teva Pharmaceuticals To support the Commercial Operations group with forecasts, budgets and day to day analysis. This person will partner with the various Directors and Brand teams to drive value through strong analytics. In addition, this person will partner with Purchasing to evaluate opportunities for savings as well as monitor policies. Responsibilities Gather, consolidate, a...
Job Summary: The Market Research Analyst is responsible for conducting qualitative and quantitative research to provide insights that address business needs. This includes designing of the methodologies, interpretation of findings and providing recommended actions. Principal Duties: 1. Provide insights into competitive sales growth by conducting analysis of ongoing tracking studies to provide key...
Our client in Pittsburg, PA is looking for a Data Analyst for an exciting opportunity. As a Data Analyst you will perform large scale data analysis and modeling to identify trends and efficiency opportunities. Plan, design and track pilot initiatives and impacts. Our client is seeking someone with the ability to multi-task, set priorities and work efficiently in a high-paced environment As a Data...
QSI Inc. /NextGen Healthcare builds software that improves patient care and reduces healthcare costs. Now we’re bringing the best of the cloud, social media, and mobile to healthcare. Come build the future with us! Please visit our website at www.nextgen.com The Interface Support Analyst is responsible for the timely support of interfaces and related products for NextGen Healthcare Customers. Thei...
QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com The Analyst, EHR Support I is responsible for efficient, accurate and friendly delivery of support services to NextGen Healthcare Customers. This i...
Our client is seeking an Analyst & Jr Web Administrator in Philadelphia, PA. Job Summary: Perform detailed quantitative analysis and prepare comprehensive reports to support business operations. Utilize SQL, QlikView, and PowerPivot to conduct complex querying, modeling, forecasting, trending, variance analysis, and other operational analysis. Develop and maintain dashboards to manage operational...
POSITION SUMMARY: Under general direction of the Director Enterprise Change/Release Management, the Production Change/Release Management analyst is responsible for documenting and supporting the standardized methods, processes, and procedures used for managing changes to AmerisourceBergen’s IT computing environment PRIMARY DUTIES AND RESPONSIBILITIES: Facilitate and support change management revie...
Job Title - Quality Systems Analyst Location - Allentown PA Duration - 12 mths to Hire Rates - Open Contract Type - W2 or Corp 2 Corp Looking for a Quality Systems Analyst with strong skills in SQl, Excel, Access, Powerpoint JOB DESCRIPTION The Reporting and Systems Quality Analyst is responsible for reviewing, designing, implementing and maintaining multiple data systems within the call centers (...
The University of Pittsburgh Financial Information Systems department is seeking a qualified Support Analyst. The Support Analyst is a help desk position that provides technical support for the business and financial areas of the University. The Support Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docu...
Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom technologies, such as: IVRs, Voicemail, Mobility apps and Call accounting systems Parti...
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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Pennsylvania
(354 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.7%
Some College Coursework Completed
19.4%
Master's
13.7%
Associates
11%
High School
4%
Certification
2.2%
(227 Respondents)
Source: Monster.com Careerbenchmarking Tool
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