Call Center Business Analyst Jobs in Pennsylvania

Currently, there are no Call Center Business Analyst jobs available in Pennsylvania which match this search. You may wish to explore similar job titles on the Business jobs in Pennsylvania page or view related jobs below.
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ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as one of the "World's Most Ethical Companies" by the Ethisphere Institute, one of the "World's Most Admired Companie...
Overview: Job Summary: Maintains call center performance by determining business requirements, developing business human resources applications, monitoring, and improving performance. Candidates must have the following skills and experience to be considered: Develop and deliver customer daily, weekly, monthly, quarterly, and yearly reporting including analysis and business intelligence with sugg...
Job Summary: Maintains call center performance by determining business requirements, developing business human resources applications, monitoring, and improving performance. Candidates must have the following skills and experience to be considered: • Develop and deliver customer daily, weekly, monthly, quarterly, and yearly reporting including analysis and business intelligence with suggested con...
Deloitte & Touche L.L.P. Hermitage, PA, 16148
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. Position Description/Major Responsibilities - Provide front line and second level support for Partners, Principals, and Directors, and those employees working directly on their behalf. - Provide front li...
The Corporate Advisory Services group helps operating companies and strategic investors identify, assess, and forecast political risks when entering into or expanding within international markets. Eurasia Group's integrated research platform can be customized for each client depending on its specific business model, risk tolerance, and industry sector. Description: Develops and implements key pe...
Overview: ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as one of the "World's Most Ethical Companies" by the Ethisphere Institute, one of the "World's Most Admir...
General Overview: Primary accountability is to perform forecating and scheduling to call center teams and provide evaluation and assistance of problems/issues/concerns and/or real-time business activity monitoring. This position can be based out of any of the office locations for this business group such as Harrisburg or Williamsport. Essential Job Functions: * Forecast future Customer Service ...
Aqua America, Inc. Bryn Mawr, PA
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected Veteran status. GENERAL FUNCTIONS: The primary focus of the duties of the Manager, IT Communications and Call Center Technology is to provide corporate leadership, managem...
AmerisourceBergen Chesterbrook, PA
Description POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, the Quality Analyst (QA) is responsible for monitoring inbound and outbound calls and analyzing results,and providing feedback to enhance service quality to our customers. The QA will monitor calls against a set of predefined standards to identify call center performance while identif...
AmerisourceBergen Corporation Chesterbrook, PA
Call Center, Quality Assurance Specialists - REMOTE - 000015FN Description POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, the Quality Analyst (QA) is responsible for monitoring inbound and outbound calls and analyzing results, and providing feedback to enhance service quality to our customers. The QA will monitor calls against a set of prede...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telec...
BI Analyst Philadelphia, PA Long Term Project - Potential Right to Hire The Business Intelligence Analyst will perform detailed quantitative analysis and prepare comprehensive reports to support business operations. Utilize SQL, QlikView, and PowerPivot to conduct complex querying, modeling, forecasting, trending, variance analysis, and other operational analysis. Develop and maintain dashboa...
Business Systems Analyst II Vertex Inc. is the leading provider of corporate tax software and services worldwide. By combining advanced technology, sophisticated software, and an exceptional team of experienced tax experts, we help our customers unlock huge process and productivity gains, limit risk, and make tax a more integral, strategic contributor to business success. Our offerings are showca...
Wawa employs 22,000 associates throughout portions of New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and Florida. Wawa, Inc., a privately held company, began in 1803 as an Iron Foundry. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. A chain of more than 655 convenience retail stores (over 395 offering...
JOB DESCRIPTION Retirement Solutions (Non IT) is looking for a mid-level Business Analyst in the Bethlehem, PA office. This is a contract to hire position. Position Objective: The Business Analyst will support the Group and Individual Retirement Solutions Operational units. This includes all areas over the life cycle of the contract / plan for both 401K and Annuity operations. Major Opportunit...
Express Scripts Blue Bell, PA
Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most...
Express Scripts, Inc. Blue Bell, PA
Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most...
Responsibilities: The Technical Support Center is a team of dynamic IT professionals who specialize in providing business-critical technical support to over 8000 rental branch locations and our corporate offices. As a member of our team, you will deliver an exceptional customer experience while executing specific troubleshooting techniques. We have a uniquely designed support model that enables o...
Test Engineer - Analyst Vertex Inc. is currently looking for a Test Engineer - Analyst to provide professional expertise in test scripting in manual and automated test frameworks, test execution and reporting, allowing for continuous improvement in test efficiency, test cycle times, and completeness of testing coverage. Recommends and assists Test Automation and Execution Manager on various testi...
Founded in 1978, Universal Health Services, Inc. (UHS)* is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries’ acute care hospitals, behavioral health facilities and ambulatory centers nationwide. With more than 65,000 people employed by UHS’ subsidiaries, UHS’ business strategy is to continue to grow by building or purchasing healthc...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Pennsylvania
(356 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool

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