Call Center Business Analyst Jobs in Rhode Island
Currently, there are no Call Center Business Analyst jobs available in Rhode Island which match this search. You may wish to explore similar job titles on the Business jobs in Rhode Island page or view related jobs below.
Verizon Wireless Providence, RI
Responsibilities The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and frontline employees, the Manager is also responsible for pr...
Verizon Wireless Providence, RI, 02940
Responsibilities Job Description – Manager-Tech Customer Service Summary: The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and ...
CVS Caremark Lincoln, RI, 02865
If you are looking for an opportunity that allows you to showcase your analytic and problem solving capabilities that will contribute to the success of key initiatives across a fast paced and customer centric environment, consider growing your career with a Fortune 12 company that is a leader in Healthcare. CVS Caremark is seeking an experienced analytics professional to provide workforce and bus...
G Tech Inc Providence, RI, 02940
This position can be located located at the RI or Austin National Response Center Responsible for performing standard analyses of business goals, objectives and needs and of the general business environment. Plans and designs business processes and makes recommendations in order to improve and support business activities. PRINCIPLE DUTIES AND RESPONSIBILITIES · Review and analyze data in order ...
The main responsibility of the position is to increase product offerings in order to increase sales and profits for the company. This position involves all facets of the business cycle. You must be of an entrepreneurial mindset, allowing you to perform marketplace analysis to make decisions concerning feasible new product offerings. The prospective applicant must be creative and innovative to see ...
CVS Caremark Smithfield, RI, 02917
- Monitor Real Time Adherence, Daily SL and ASA , Schedules and Call States 80% - Work with the Call Management System (CMS) to prioritize the skills of representatives in order to achieve optimal service targets. - Manage Call Center performance using IEX Real-time adherence in combination with CMS Real-time adherence. - Reporting real time to Management, supervise all situations that occur on...
Xerox Corporation Cranston, RI
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Description Fidelity Investments is seeking a Change/Release Manager to join our team. As a member of the Personal & Workplace Investing (PWI) Change & Release Management team, you will be responsible to understand significant changes migrating to production and help ensure they are production ready. You will work closely with all members of the PWI IT community (Development, Quality Assurance, P...
MetLife, Inc. Providence, RI, 02940
Job Description Job Summary: Responds to direct inquiries from policyholders, sales agents, and call center operations regarding a wide range of financial and legal issues. Provides interpretation of policy provisions regarding estate planning, insurance statutes, SEC regulations, and state tax laws. Functional Responsibilities: Receives, reviews, and processes requests for loans, surrenders, ...
Fidelity Smithfield, RI, 02917
Fidelity Investments is seeking a Change/Release Manager to join our team. As a member of the Personal & Workplace Investing (PWI) Change & Release Management team, you will be responsible to understand significant changes migrating to production and help ensure they are production ready. You will work closely with all members of the PWI IT community (Development, Quality Assurance, Production Sup...
The Advisor, SOC Content Development will responsible for SIEM correlation rules, dashboard development and reporting needs for a 24x7 Security Operations Center (SOC). This individual will be responsible for ensuring the CVS Caremark Log Management and Monitoring standard is met, in addition to best in class security identifications are in place based on the current threat landscape. The Advisor ...
Job Category: Information Systems Clinical Licensure Required : N/A Job Type: Full Time Position Summary: The Advisor, SOC Content Development will responsible for SIEM correlation rules, dashboard development and reporting needs for a 24x7 Security Operations Center (SOC). This individual will be responsible for ensuring the CVS Caremark Log Management and Monitoring standard is met, in additi...
- As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working know...
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security te...
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Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Rhode Island
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines call center business requirements by examining business objectives and needs; interviewing managers; forecasting planning factors, including service levels, call volume, call patterns, call response capacity, staffing, staff productivity, workforce management systems, workflow, payroll, existing and potential customers, customers' history, and calling information.
Maintains consistent application by enforcing compliance to policies and procedures.
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