Call Center Business Analyst Jobs in Rhode Island
Currently, there are no Call Center Business Analyst jobs available in Rhode Island which match this search. You may wish to explore similar job titles on the Business jobs in Rhode Island page or view related jobs below.
Verizon Wireless Providence, RI
Responsibilities The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and frontline employees, the Manager is also responsible for pr...
Verizon Wireless Providence, RI, 02940
Responsibilities Job Description – Manager-Tech Customer Service Summary: The Manager-Tech Customer Service position is responsible for managing the day-to-day activities of a tech support call center. This individual must be results-oriented and customer-service focused in order to help move the business forward while maintaining customer loyalty. In collaboration with the management team and ...
G Tech Inc Providence, RI, 02940
This position can be located located at the RI or Austin National Response Center Responsible for performing standard analyses of business goals, objectives and needs and of the general business environment. Plans and designs business processes and makes recommendations in order to improve and support business activities. PRINCIPLE DUTIES AND RESPONSIBILITIES · Review and analyze data in order ...
The main responsibility of the position is to increase product offerings in order to increase sales and profits for the company. This position involves all facets of the business cycle. You must be of an entrepreneurial mindset, allowing you to perform marketplace analysis to make decisions concerning feasible new product offerings. The prospective applicant must be creative and innovative to see ...
CVS Caremark Smithfield, RI, 02917
- Monitor Real Time Adherence, Daily SL and ASA , Schedules and Call States 80% - Work with the Call Management System (CMS) to prioritize the skills of representatives in order to achieve optimal service targets. - Manage Call Center performance using IEX Real-time adherence in combination with CMS Real-time adherence. - Reporting real time to Management, supervise all situations that occur on...
Xerox Corporation Cranston, RI
Description Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing se...
Description Fidelity Investments is seeking a Change/Release Manager to join our team. As a member of the Personal & Workplace Investing (PWI) Change & Release Management team, you will be responsible to understand significant changes migrating to production and help ensure they are production ready. You will work closely with all members of the PWI IT community (Development, Quality Assurance, P...
MetLife, Inc. Warwick, RI, 02886
Job Location Warwick, RI Job Description Job Summary: Responds to internal and external customer inquiries concerning Maturity inquiries. Processes Maturity Valuation, Payments, Correspondence and address investigations. Functional Responsibilities: Basic level position performs within moderate supervision and within documented procedures. Receives, reviews and processes requests and schedu...
MetLife, Inc. Providence, RI, 02940
Job Description Job Summary: Responds to direct inquiries from policyholders, sales agents, and call center operations regarding a wide range of financial and legal issues. Provides interpretation of policy provisions regarding estate planning, insurance statutes, SEC regulations, and state tax laws. Functional Responsibilities: Receives, reviews, and processes requests for loans, surrenders, ...
Fidelity Smithfield, RI, 02917
Fidelity Investments is seeking a Change/Release Manager to join our team. As a member of the Personal & Workplace Investing (PWI) Change & Release Management team, you will be responsible to understand significant changes migrating to production and help ensure they are production ready. You will work closely with all members of the PWI IT community (Development, Quality Assurance, Production Sup...
Job Category: Information Systems Clinical Licensure Required : N/A Job Type: Full Time Position Summary: The Advisor, SOC Content Development will responsible for SIEM correlation rules, dashboard development and reporting needs for a 24x7 Security Operations Center (SOC). This individual will be responsible for ensuring the CVS Caremark Log Management and Monitoring standard is met, in additi...
CVS Caremark Lincoln, RI, 02865
Job Category: Business Analyst, Call Center, Customer Service Clinical Licensure Required : N/A Job Type: Full Time Position Summary: If you are looking for an opportunity that allows you to showcase your analytic and problem solving capabilities that will contribute to the success of key initiatives across a fast paced and customer centric environment, consider growing your career with a Fortu...
Job Category: Management Clinical Licensure Required : N/A Job Type: Full Time Position Summary: Summary: Responsible for managing call routing in a multi-site, inbound/outbound environment to ensure an efficient workload and workforce balance while supporting the organizations’ purpose, strategy and values. Manages a team of coordinators who ensure optimal productivity and efficiency of all f...
Job Category: Information Systems Clinical Licensure Required : N/A Job Type: Full Time Position Summary: A SOC CSIRT Engineer in the Security Operations organization at CVS Caremark will be responsible for reviewing, tracking and remediating security incidents across the enterprise. A successful candidate will be detail oriented, have a strong background in system and network security and desi...
A SOC CSIRT Engineer in the Security Operations organization at CVS Caremark will be responsible for reviewing, tracking and remediating security incidents across the enterprise. A successful candidate will be detail oriented, have a strong background in system and network security and desire to be a member of a teamwork oriented organization. Daily responsibilities will focus on being the escalat...
DMG Company Providence, RI
Job Description Junior Marketing Associate - Entry Level Sales and Marketing, Communication & Public Relations ENTRY LEVEL SALES / ENTRY LEVEL DIRECT SALES & MARKETING / ENTRY LEVEL MANAGEMENT Sales! Sales! Sales! Marketing! Marketing! Marketing! Customer Service! Customer Service! Entry Level Sales and Marketing ENTRY LEVEL SALES AND MARKETING ASSOCIATE – TRAINING TO TEAM LEADER DMG Compan...
The Soulard Group Rumford, RI
Job Description: Sports / Event / Entertainment Management Entry Level Event Management Positions at The Soulard Group, Providence Full Training Provided Fast Growth Opportunities www.TheSoulardGroup.com WELCOME TO THE SOULARD GROUP - PROVIDENCE, RI The Soulard Group, Providence, the company of choice for Fortune 500 & Fortune 100 businesses that are looking to promote their products, solu...
- As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working know...
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security te...
Innovations International Providence, RI
Job Description: Sales Rep and Promoter Full-time Great Compensation Innovations International is looking for out-going, and success-driven individuals who are looking for full time work. Job details include customer service, public relations, and promotions. You will be helping us promote our brands and mentor other team members. Must Be: • 18 years or older • Coachable • Self-motivated ...
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Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst in Rhode Island
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.
Monitors call center performance by analyzing performance statistics and financial results; evaluating staffing schedules to match call volumes; evaluating potential production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing changes.
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