Call Center Business Analyst Jobs in Texas

448 jobs

We currently have an exciting opportunity for an enthusiastic, motivated, dynamic individual to join our fast-paced company as a Workforce Analyst. This individual conducts research to effectively schedule resources based on call patterns, call queue monitoring, maintaining call routing plans and predictive dialer. Summary and Accountabilities • Coordinate and maintain the Workforce Management p...

Support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects. Responsibilities Verizon has announced plans to sell a part of its Wireline operations to Frontier Communications. This position will be included as part of the planned sale. Responsible for monitoring and analyzin...

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities Verizon has announced plans to sell a part of its Wireline operations to Frontier Communications. This position will be included as part of the planned ...

Job Preview: We are currently seeking talented Call Center Business Analyst for our San Antonio, TX facility. PURPOSE OF JOB The Contact Center Support Applications Specialist function is responsible for designing and maintaining business software applications supporting contact center workload management. Proactively addresses user needs and implements systems solutions to improve work efficie...

Summary: THIS IS A CONTRACT ROLE AND IS NOT FOR FULL-TIME, PERMANENT EMPLOYMENT!!! The Analyst, Knowledge Management II, will support the planning, implementation and execution of process improvement initiatives. This position will assist in evaluating existing processes and facilitating the documentation of policies and procedures through collaboration and interfacing with subject matter expert...

General Responsibilities: Overview MoneyGram is an international, high-performance company, located in approximately 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholdin...

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities Verizon has announced plans to sell a part of its Wireline operations to Frontier Communications. This position will be included as part of the planned ...

Support roles are critical to the success of every function at Verizon. Enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects. Responsibilities Verizon has announced plans to sell a part of its Wireline operations to Frontier Communications. This position will be included as part of the planned sale. Responsible for monitoring and analyzin...

JOB SUMMARY The Call Center Analyst (Dialer Operations) shall be responsible for recommending, supporting, and implementing departmental initiatives for both the front and back end collection/loss mitigation operations. Responsible for the daily readiness of call center applications including, but not limited to, the implementation of collection strategies, creation and optimization of inbound and...

Requisition Number: 11434 Job Title: Call Center Analyst Area of Interest: Default Management City: Dallas State: Texas Requirements: EDUCATION / EXPERIENCE REQUIREMENTS Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demo...

EDUCATION / EXPERIENCE REQUIREMENTS Bachelor's degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree Understanding of government and collections FDCPA laws and regulations Call center experience, call analysis, and call strategy Strong knowledge of predictive, blend, text, and email dialer systems Technical Background highly recommended Dem...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

Description The Call Center Reporting Manger leads a team of analysts that develop and systematically generate reports, quantifies and measures the impact of policy changes and site performance and can clearly articulate trends and potential areas for improvement. Additionally, this roll collaborates with call center functional areas, lines of business. To include the Corporate Leadership team to...

Summary: THIS IS A CONTRACT ROLE AND IS NOT FOR FULL-TIME, PERMANENT EMPLOYMENT!!! The Analyst, Knowledge Management II, will support the planning, implementation and execution of process improvement initiatives. This position will assist in evaluating existing processes and facilitating the documentation of policies and procedures through collaboration and interfacing with subject matter expert...

The Call Center Reporting Manger leads a team of analysts that develop and systematically generate reports, quantifies and measures the impact of policy changes and site performance and can clearly articulate trends and potential areas for improvement. Additionally, this roll collaborates with call center functional areas, lines of business. To include the Corporate Leadership team to frame operat...

Description JOB TITLE: Supervisor, Workforce Optimization - Call Center At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Workforce Optimization What Workforce Optimization contri...