Call Center Business Analyst Jobs in Texas

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664 Texas Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 664
Req ID: 24651BR POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are ...
POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to driv...
POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to driv...
POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to driv...
POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to driv...
JOB TITLE: Network - Cisco VOIP Engineer At Cardinal Health, we’re developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Organization: Function: Information Technology Function Job Family: IT Network What IT Network contributes to Cardinal Heal...
•Performing and developing strategic analysis to help support AOS business goals •Producing data-driven analysis to solve business problems •Engage in business initiatives to ensure the impact of changes will be measurable •Monitor service levels and contact center volumes to make recommendations for real-time queue management •Represents Apple to outsource partners through daily communication...
TXU Energy Irving, TX
Description Within TXU Energy, an Analyst job function has been created to undertake policy definition and approval, customer experience definition, strategic positioning, customer characteristics and behavior definition, and other similar functions associated with the Energy Retail work streams. As part of this team, the Analyst III has responsibility for analyzing and developing improvements to...
Springleaf Financial Services Houston, TX
Job Description: Responsibilities: ? Develop, execute and maintain tests to ensure adequate controls and proper procedural adherence. Obtain approval from senior management and implement recommendations as appropriate. ? Develop and maintain process maps for key functions within organization, ensuring clear representation of decision points, decision makers and control points. ? Develop and im...
General Responsibilities: Overview MoneyGram is an international, high-performance company, located in approximately 200 countries and territories. We are committed to our employees. MoneyGram promotes an environment that is both challenging and rewarding for employees. We understand the importance of career development, and provide many opportunities to learn and grow. We take pride in upholdin...
TXU Energy, a subsidiary of Energy Future Holdings , formerly TXU Corp., is a market-leading competitive retail electricity provider. TXU Energy provides electricity and related services to millions of Texans across the state. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewab...
Energy Future Holdings IRVING, TX
TXU Energy, a subsidiary of Energy Future Holdings, formerly TXU Corp., is a market-leading competitive retail electricity provider. TXU Energy provides electricity and related services to millions of Texans across the state. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewabl...
Xerox Corporation San Antonio, TX
Description Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services,...
Jack in the Box Lewisville, TX
EDUCATION / EXPERIENCE REQUIREMENTS Bachelor's degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree Understanding of government and collections FDCPA laws and regulations Call center experience, call analysis, and call strategy Strong knowledge of predictive, blend, text, and email dialer systems Technical Background highly recommended Dem...
JOB SUMMARY Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple call centers and diverse groups. ESSENTIAL JOB FUNCTIONS Develop dialer calling strategies, jobs, and selections setup, testing, monitor...
JP Morgan Austin, TX
140088821 Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent %2417 billion to small businesses in 2011 are one of the nati...
JP Morgan Austin, TX
140088847 Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we: serve 21 million households with consumer banking relationships lent %2417 billion to small businesses in 2011 are one of the nati...
Experian Services Corp Allen, TX
Description The Call Center Reporting Manger leads a team of analysts that develop and systematically generate reports, quantifies and measures the impact of policy changes and site performance and can clearly articulate trends and potential areas for improvement. Additionally, this roll collaborates with call center functional areas, lines of business. To include the Corporate Leadership team to...
Xerox Corporation El Paso, TX
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Manpower Houston, TX
Job Description: Manpower is looking for an experienced Inbound Call Center Customer Service Operations Support Professional The job is located in Bedford, MA Monday – Friday 8-5PM PAYING $17 AN HOUR This assignment is for 4 months Here is an overview of the job description Job Description Answering incoming customer calls. Previous call center experience would be a huge plus! This person wo...

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