Call Center Business Analyst Jobs

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348 Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 348
ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified cand...
ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified cand...
Description: Call Center Operations Analyst Hours: Flexible Reports to: Jenn Cordeiro, Director of Operations Job Description This role will proactively monitor the performance and state of our contact center and own all metrics associated with our Operations. This includes, but is not limited to, generating and analyzing all daily, weekly and month to date metrics. On a daily basis you will proac...
Call Center Control Desk Analyst - $55K - $75k DOE Position Summary This is a great opportunity with Insphere Insurance a division of HealthMarkets located in North Richland Hills. Please email your resume immediately as we are interviewing now! The Control Desk Analyst monitors real time call volume of inbound call traffic by forecasting call volume, creating staff schedules and monitoring the re...
Business Segment Capital - Retail Finance About Us GE Capital's Retail Finance business is among the country's most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customi...
TrueBridge Resources, one of the nation's fastest growing talent acquisition firms, works with clients to fill Contract, Contract-to-Hire, and Direct Hire opportunities within Management Consulting, IT, Accounting/Finance, Human Resources, and Marketing areas. Bridge your career to the next level and experience what sets TrueBridge apart. This individual will be required to work full time on the p...
Business Analyst Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nations most respected companies. Making a strategic contribution, receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Experis knows how and where to get you where you want to go. Are you interested? The ideal Busi...
• Collect business requirements, create technical specifications, develop cost and resource estimates, and design robust fit for use / fit for purpose infrastructure and/or application solutions. • Collaborate data/ information from across the business to develop infrastructure and application solutions using new or developing technologies. • Validate solutions, test, develop training, and documen...
The Security Analyst opportunity allows for an exciting and challenging role with IBM's Cyber Security Command Center. This position requires critical thinking, analytical skills and adaptive flexibility with the ability to think fast on your feet. Previous experience with security operations and security threat analysis is a must. Candidates must be eligible to obtain a Top Secret Clearance. This...
We are hiring Service Desk Analysts to work in a call center environment to support our client. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel...
Job Description: Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S....
JOB TITLE: Technical Analyst (Contact Center) Telecommunications Philadelphia, PA POSITION SUMMARY: Aptara is seeking a Contact Center Technical Analyst with experience designing and supporting call center applications. This position will be primarily responsible for supporting the contact center platform and all adjunct systems on a day to day basis. Must have hands on experience assessing busine...
Available Position: Fluent Chinese Speaking Contact Center Quality Analyst Location:Carle Place, New York office Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Carle Place, New York office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core o...
We are hiring Service Desk Analysts to work in a call center environment to support USDA. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based...
Available Position: Fluent CantoneseChineseSpeakingContact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our bus...
Available Position: FluentMandarin ChineseSpeaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Responsibilities include but not limited to the following: • Prepare reports and analyze data supporting the Customer Relations department. • Communicate directly with customers regarding issue resolution. • Review, analyze, and integrate data from multiple sources. • Create PowerPoint presentations and present to various levels of the organization. • Create, monitor reports and verify accuracy of...
Title: Participant Services Call Quality Analyst Status: Full-time, exempt Reports to: Participant Services Training and Communications Manager Location: Lowell or Boston MA, or Brattleboro, VT Position Description: The Participant Services Call Quality Analyst will contribute to the overall strategy and execution of Road Scholar’s quality assurance program to ensure interactions with our particip...
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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(355 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool
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