Call Center Business Analyst Jobs

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1000+ Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 4646
IT Business Analyst NYC The Call Center Business Analyst (BA) will be the technology advisor to the call center business, translating business requirements to technical details, evaluating infrastructure upgrades identifying testing needs, and evaluating new systems to enhance business processes. They will also administer applications specific to the call center LOBs and ensure reporting needs o...
Randstad Technologies is looking for a Business Systems Analyst Call center Apps for a contract opportunity in South Florida. The Business Systems Analyst primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst contributes broad experience and a high level of experti...
Call Center analyst The Call Center Analyst is responsible for implementing the company’s IVR strategy. This position will be responsible for assisting with the creation, execution and project management of all IVR workflows, enhancements, and changes. The goal is to drive calls to automation while continuing to provide a quality customer service experience. This position will work closely with C...
Integrys Business Support, a subsidiary of Integrys Energy Group, is seeking an experienced Call Center Operations Analyst for Chicago. The responsibilities of this position require participation in or managing projects and initiatives which impact the division operationally, financially or from a customer relations perspective. A principle objective of an Analyst is to provide analytical support,...
1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties Drive service levels to the optimal level t...
This role is responsible for the scheduling, forecasting and monitoring of call center operations, including incoming calls, email and web traffic. The analyst will predict future volume of calls based on past trends and commercial forecasts and schedule resources to meet service delivery targets. Responsibilities: Partner with assigned internal clients to evaluate reporting/data requests, inclu...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
We are currently searching for an experienced Call /Contact Center Operations professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of Operational strategies will promote maximum optimization of our workforce. Validation and Maintenance of existing analytical databases including SQL, Crystal reporting and MS Access, Dashboard, etc. Par...
Apex Systems Miami, FL
Apex Systems is looking for a strong Call Center Business Analyst to work with one of our Fortune 500 Clients located in Miami, Florida. This will be a 6 month contract position with high possibility of extension or being brought on as a permanent employee. If you or someone you know may be interested, please reply directly to this posting or send an email to aschwartzapexsystemsinc.com mailtoasch...
Marten Transport Miami, FL
Apex Systems is looking for a strong Call Center Business Analyst to work with one of our Fortune 500 Clients located in Miami, Florida. This will be a 6 month contract position with high possibility of extension or being brought on as a permanent employee. If you or someone you know may be interested, please reply directly to this posting or send an email to aschwartzapexsystemsinc.com mailtoasch...
Step 7 Phoenix, AZ
--- Position located in Mesa, AZ Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in ...
Role: Medicare Service Operations Business Analyst Assignment: Call Operations - Contact Ctr. Support Location: Louisville, KY /Tampa, FL Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. As a Humana associate, we strive to support you to be happier, healthier, and more productive in your professio...
Lockheed Martin Indianapolis, IN
Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes quality reports on ca...
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Insightful Expertise is a core value at ADP and in TotalSource we have built the largest Professional Employer Organization (PEO) i...
Position located in Mesa, AZ Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human...
World Wide Technology Saint Louis, MO, 63150
Call Center Business Analyst - Bloomington, IL World Wide Technology (WWT) is a global systems integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world evaluate, architect and implement technology. Based in St. Louis, WWT works closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware and Dell, focusing ...
Business Analyst / Project Manager - Credit and Collections Call Center (closed) Phoenix, AZ
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description Business Analyst/Project Manager - Credit and Collections Call CenterRequisition #: 231322Phoenix, AZ 85023 (I-17 and Bell Rd.) To perform this job successfully...
Humana Inc. Louisville, KY
MSO Business Analyst- Call Center Analytics Requisition ID 130209 Business Overview Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore o...
Banner Health Phoenix, AZ
--- Position located in Mesa, AZ Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in ...
Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Business Anal...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Call Center Business Analyst Articles

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