Call Center Business Analyst Jobs
Currently, there are no Call Center Business Analyst jobs available which match this search. You may wish to explore similar job titles on the Business jobs page or view related jobs below.
Ensures that daily, weekly, and monthly tracking numbers are maintained and made available to managers and supervisors for review. Works to ensure all operational needs in regards to systems are maintained and corrected as necessary. Works with management staff to analyze processes and data to improve efficiencies. Plans, directs and evaluates work flow for the Collections and Customer Service Dep...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Looking for a way to influence the health and healthcare of many? If so, we’d love to hear from you! Our mission-driven organization is focused on the “Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans. UNITEHERE HEALTH serves 90,000+ workers in the hospitality and gaming industry nationwide. Our desire to be inno...
LG Electronics is seeking a Business Analyst in our Customer Interactive Center (CIC) to evaluate and analyze a variety of data including customer satisfaction and service volume quotas, historical and real-time data, and statistical reports. The successful candidate will streamline/improve internal processes in order to improve customer satisfaction and attain organizational goals. Familiarity wi...
Carey International, Inc. Maryland, MD
Job Description: CAREY INTERNATIONAL, INC. the world's largest and most respected ground transportation/chauffeured services company is now accepting resumes for consideration for the position of WORLDWIDE CALL CENTER, REPORTS ANALYST domiciled at our Corporate facility in Frederick, MD This is an exciting and key position working closely with the Director Call Center Operations and Vice Pre...
The selected candidate will be afforded the opportunity to choose whether they are based out of our Detroit office or our Lansing office. Internal or External Customer service and relationship management, first line of support, desktop technology support and help desk, site support. With general guidance and coaching, provides analytical support to a specific group of customers on business appli...
Job Responsibilities Enhancing communication all around the globe… Our customers range from Commercial to Government making us complex, yet flexible in meeting the world’s communication needs. Each group at ViaSat contributes to the launch of every satellite, how exciting is that? As a Business Operations Analyst, you will support the Technical Support Services Organization which provides call c...
Position Description The Center for Organizational Excellence, Inc. is seeking a data centric Senior Business Analyst (SBA). The analyst will use their extensive knowledge of query language skills (SQL, PL/SQL etc.) and their background in statistical data analysis to help customers and stakeholders with ad-hoc data calls. This position will work at a strategic level with all levels of business a...
Business Systems Analyst II Vertex Inc. is the leading provider of corporate tax software and services worldwide. By combining advanced technology, sophisticated software, and an exceptional team of experienced tax experts, we help our customers unlock huge process and productivity gains, limit risk, and make tax a more integral, strategic contributor to business success. Our offerings are showca...
About Montefiore Information Technology: Montefiore Information Technology is a wholly owned subsidiary of Montefiore Medical Center. Montefiore IT is a dynamic company that provides hospitals and medical centers with world-class healthcare information solutions. We provide an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a differ...
St. Joseph Medical Center Tampa, FL
Description The Business Analyst will be responsible for quantifying the performance of the business and identifying and documenting improvement opportunities. The Business Analyst will have a firm understanding of the performance of various operational, medical, and administrative functions and will work collaboratively with the senior leadership team to develop and present solutions to complex ...
JP Morgan Austin, TX
140074258 About Chase Card Services: Chase Card Services has more than 20,000 employees globally and is one of the nation’s largest credit card issuers, with more than %24130 billion in loans and more than 65 million credit cards in circulation. Millions of customers in the U.S. and Canada used Chase cards to meet %24343 billion of their spending needs in 2011. As a Business Analyst II, you wil...
GE Capital Cedar Rapids, IA
Role Summary/Purpose Responsible for providing reporting/analytic support to a department. Responsible for identifying and working with collection and recovery agencies. Provides analytical reports and performs statistical analysis. Essential Responsibilities Works independently or partners with other teams to design, develop, and implement reoccurring and ad-hoc reports, metrics, and analytics...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Senior Business Analyst/ Project Manager Redwood City, CA Unspecified Apply Apply Senior Business Analyst/ Project Manager Redwood City, CA Unspecified Apply Job Details If you are a Senior Business Analyst with Project Management experience, please read on! What You Will Be Doing Reporting to...
Description: We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm) Use your operational analytical skills to design/develop, program, maintai...
August 19, 2014 Seeking to hire a Business Intelligence/Data Analyst Job Title: Business IntelligenceAnalyst Job Location: 560 W. 800 N. Orem, UT Job Status: Full time, non-exempt Pay Range: $43,000 - $53,000 Experience: 0 to 2 Years Education Required: Bachelor’s Degree Work Schedule: M-F Reports To: Chief Operations Officer Company Background: Utah Radiology Associates is a physician-...
RESPONSIBILITIES: Kforce has a client seeking an IT Business Analyst for their Orlando, FL location. The Business Analyst (BA) is primarily responsible for providing the following IT Shared Services products and services: Application Development Analysis and Functional Design Services Testing Services Implementation Services Training Services Customer Support Other related duties as assigne...
Position: Business Analyst Kronos Location: Richardson, TX Duration: 8 months Job Description: Overall Purpose: Responsible for developing information architectures and data models. Roles & Responsibilities: · Develops detailed functional design and prototypes (e.g., Oracle solution components, YODA). · Work with cross-functional teams to design and implement business requirements. · Work t...
Business Process Analyst ABOUT US:Morneau Shepell is a multinational company, leading the way in consulting and outsourcing by taking an integrative approach to health, benefits, retirement, and employee assistance needs. For nearly 50 years, we have helped organizations support their financial security, well-being, and engagement of employees. From our outsourcing abilities through our call cent...
Overview: Reporting to the Project Director, the Sr. Analyst designs, documents, and studies business processes with the goal of driving process repeatability and improvement through efficient process design, quantitative process analysis, and staffing optimization. The position is responsible for overseeing the effective use of reports and developing and maintaining accurate call center and/or o...
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Business Career Tools
Call Center Business Analyst
$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Business Analyst
Maintains call center performance by determining business requirements; developing business applications and human resources strategies; monitoring and improving performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Collaborates with call center managers and supervisors on a daily basis to define requirements, processes and execution of strategies to manage contract center performance.
Determines call center business requirements by examining business objectives and needs; interviewing managers; forecasting planning factors, including service levels, call volume, call patterns, call response capacity, staffing, staff productivity, workforce management systems, workflow, payroll, existing and potential customers, customers' history, and calling information.
Popular Call Center Business Analyst Articles
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