Call Center Business Analyst Jobs

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1000+ Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 4717
This Business Analyst is responsible for gathering program, customer and transaction data to analyze and summarize trends, characteristics and performance in the customer experience area. Assists in the development of new program quantitative analysis, as well as monitoring the performance of products, processes and people. Includes making recommendations based on results designed to improve custo...
Advertising Specialty Institute (ASI) is the largest business-to-business media organization for the promotional product and advertising industry, offering award-winning publishing, marketing and ASI e-commerce services to over 27,000 members. We produce catalogs, directories, newsletters, magazines, web sites, databases and cutting-edge interactive business tools. Awarded one of the 'Best Places...
Title: Operations Support Analyst (Call Center) Location: Sugar Land, TX If you are interested in starting a career or have experience in giving exceptional customer service and want to build a career in our call center in Sugar Land, TX, we would like to hear from you. As an Operations Support Analyst you will provide technical assistance to our customers who are involved in clinical trials by ...
A thriving retail energy client located in Downtown Houston is in search of an experienced Call Center Analyst. Join one of Houston's most prominent industries, and apply today! Call Center Analyst Duration: Temp-to-Hire The Business Analyst is responsible for the analysis and resolution of global issues affecting Customer Support and Market Relations (CSMR), Customer Care, and the entire Retai...
JOB TITLE: IT Analyst I (Technical Call Center, Entry Level Position) Days - Houston, Texas At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service, Technical Family: Technical Call Center What ...
Business Unit: Other/General: Marketing/Product Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of chang...
ACE Cash Express Irving, TX
This Business Analyst is responsible for gathering program, customer and transaction data to analyze and summarize trends, characteristics a ... (read more)...
Business Analyst - IVR / Call Center Norcross, GA
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description Beacon Hill Technologies is seeking a Business Analyst with Call Center/IVR experience for a full-time opportunity in the Norcross area. Responsibilities includ...
GENERAL SUMMARY Working with the Workforce Manager, this position is responsible for the collection and analysis of data from the Call Center in order to achieve efficiencies, lower errors, and highlight opportunities to improve service to the field. Part of this will be the creation of an information hub structure in order to provide insight, feedback, and analysis to Sales, Marketing, the Dist...
This position is located in Mesa, AZ at our Country Club and Brown location. Shift 8:00am-4:30pm --- About Banner Health (Corporate) Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. With locations in Phoenix and Mesa, we offer stimulating and rewarding careers in a wide array of ...
Advance your Career at Liberty Mutual Insurance - A Fortune 100 Company Contribute to building the next generation of systems that support sales and service for Safeco’s 10,000 Independent Agents. Join our active team as we build tools for our Service and Call Center operations. We need your skills in eliciting complex business needs and creating and managing requirements throughout the software ...
Call Center Business Analyst Roseville, MN
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description Frontline Asset Strategies (FAST) is a nationwide collection agency founded in 2008 that takes pride in operating with a high degree of respect and compliance to...
Humana Inc. Louisville, KY
MSO Business Analyst- Call Center Analytics Requisition ID 130209 Business Overview Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore o...
Lockheed Martin Indianapolis, IN
Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes quality reports on ca...
Call Center Workforce Management Analyst Job Label:Workforce Management Analyst We are currently offering a full time employment opportunity for a Workforce Management Analyst. The Workforce Management Analyst provides support to overall workforce schedule development, implements schedules and ensures staffing levels coincide with Call Center call volume requirements. Additionally the WFM Analys...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) This position is responsible for leadership, development and performance of Operations Forecasting and Planning team. Accurately forecast ...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) This position is responsible for leadership, development and performance of Operations Forecasting and Planning team. Accurately forecast ...
Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for dependable and experienced Fraud Analyst professionals in Fort Worth, TX with our client, a leader in the financial/banking industry with locations from coast to coast. This is a global Fortune 500 Company. Many of our associates have enhanced their current skills, had their contracts extended, co...
Position: Service Excellence Supervisor Responsible to Service Excellence Manager Company Overview: With offices in the UK, New York and Florida, BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. With over 70% growth over the past 3 years, BPA International has gone on to receiving placement in the Inc. 5000 list for 6 years in a r...
CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. Nearly 15,900 employees comprise the work...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(357 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.3%
Some College Coursework Completed
19.2%
Master's
14%
Associates
10.9%
High School
4.4%
Certification
2.2%
(229 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Call Center Business Analyst Articles

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