Call Center Business Analyst Jobs

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337 Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 337
ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified cand...
ZTE (USA), Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified cand...
RESPONSIBILITIES: Our client is in immediate need of a Business Analyst with call center software experience in Orange County, CA. Candidate will help create project plans, assessments of current state and future plans, create cost justification REQUIREMENTS: ININ experience preferred, experience with any call center software will be considered. Must have experience setting up a call center...
Description: Call Center Operations Analyst Hours: Flexible Reports to: Jenn Cordeiro, Director of Operations Job Description This role will proactively monitor the performance and state of our contact center and own all metrics associated with our Operations. This includes, but is not limited to, generating and analyzing all daily, weekly and month to date metrics. On a daily basis you will proac...
Call Center Control Desk Analyst - $55K - $75k DOE Position Summary This is a great opportunity with Insphere Insurance a division of HealthMarkets located in North Richland Hills. Please email your resume immediately as we are interviewing now! The Control Desk Analyst monitors real time call volume of inbound call traffic by forecasting call volume, creating staff schedules and monitoring the re...
• Collect business requirements, create technical specifications, develop cost and resource estimates, and design robust fit for use / fit for purpose infrastructure and/or application solutions. • Collaborate data/ information from across the business to develop infrastructure and application solutions using new or developing technologies. • Validate solutions, test, develop training, and documen...
Job Description: Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S....
JOB TITLE: Technical Analyst (Contact Center) Telecommunications Philadelphia, PA POSITION SUMMARY: Aptara is seeking a Contact Center Technical Analyst with experience designing and supporting call center applications. This position will be primarily responsible for supporting the contact center platform and all adjunct systems on a day to day basis. Must have hands on experience assessing busine...
Available Position: Fluent Chinese Speaking Contact Center Quality Analyst Location:Carle Place, New York office Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Carle Place, New York office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core o...
We are hiring Service Desk Analysts to work in a call center environment to support USDA. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based...
Available Position: Fluent CantoneseChineseSpeakingContact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Available Position: Fluent Japanese Speaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our bus...
Available Position: FluentMandarin ChineseSpeaking Contact Center Quality Analyst Location: Maitland, FL office. Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of o...
Title: Participant Services Call Quality Analyst Status: Full-time, exempt Reports to: Participant Services Training and Communications Manager Location: Lowell or Boston MA, or Brattleboro, VT Position Description: The Participant Services Call Quality Analyst will contribute to the overall strategy and execution of Road Scholar’s quality assurance program to ensure interactions with our particip...
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financ...
Overview: Macy's Systems & Technology is seeking a motivated Desktop Support professional that will be the single point of contact responsible for providing technical skills in support of IT services and management of the IT Infrastructure. Associates in this position independently identify, assess, and triage events they either identify thru active monitoring or are reported to them. They determi...
RESPONSIBILITIES: Our client is seeking a Senior IT Business Analyst in Portland, Oregon (OR). Job Description: The Sr Analyst will lead the redesign, test, training, deployment and post deployment efforts using Genesys Interactive Insights Version: 8.1.100.30 in the Regional Call Center - NW Region. The role will be as a reports development consultant for the call center. The Sr Analyst will crea...
RESPONSIBILITIES: Our client is seeking a Business Systems Analyst needed with IVR and/or Call Center experience. Candidates need solid understanding of creating workflows in a call center. REQUIREMENTS: Needs to have 4+ years of experience with discovery, requirements gathering, writing test plans, UAT, executing test plans and testing deployment in production. Need a BSA who can think quick on t...
Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis. Title: Senior Business Systems Analyst - HS Job ID: 49833 Industry: Healthcare Location: Portland, OR Duration: 4 Months Pay Rate Range: Depends on Experience (W-2 all inclusiv...
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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(355 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool
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