Call Center Business Analyst Jobs

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1000+ Call Center Business Analyst jobs found on Monster.

Jobs 1 to 20 of 3596
1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties Drive service levels to the optimal level t...
We are currently searching for an experienced Call /Contact Center Operations professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of Operational strategies will promote maximum optimization of our workforce. Validation and Maintenance of existing analytical databases including SQL, Crystal reporting and MS Access, Dashboard, etc. Par...
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Job Description Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes qual...
Lockheed Martin Indianapolis, IN
Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes quality reports on ca...
Lockheed Martin Corporation Indianapolis, IN, 46218
Responsible for analyzing and recommending monthly process improvements based on monitors, audits, surveys, client feedback, and system reports. Works with the Site Manager and the Quality and Training Manager on the implementation of process improvements. Tracks progress in meeting and exceeding productivity, quality, and customer satisfaction goals. - Compiles and analyzes quality reports on ca...
Common Purpose, Uncommon Opportunity . Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere . This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for ...
State of Georgia Alpharetta, GA, 30023
See job description 24 Month Experience 14 Years Education Preferred Skills None Given Job Description Requisition #: 78302 Job Title: Call Center Business Analyst Country: United States State: Georgia City: Alpharetta Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on...
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Insightful Expertise is a core value at ADP and in TotalSource we have built the largest Professional Employer Organization (PEO) i...
Job Description: Our client is looking for a motivated self-starter with a passion for serving customers as a customer service data analyst. The customer service data analyst candidate must be a responsible person. The candidate must have courage, determination, be willing to work long hours using particular software to collect, organize, interpret, manage, filter data into figures, and free from...
Hours (total of 40 hours/week, days will vary): Monday through Thursday: 11am – 8pm Friday: 12pm – 9pm Every other Saturday: 9am-6pm Sunday afternoons come January of 2015 Want to grow your professional career while helping customers? Want to work with a tenured team of professionals who work in a great environment with clear goals and direction? Want to work for an industry leader who is exp...
Progressive Business Systems Analyst experience in an Information Technology / Call Center environment. The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. Strong coaching, mentoring, training and facilitation skills. Effectively manage multiple assignments and prioritie...
Verizon Wireless Atlanta, GA, 30301
We're committed to attracting, developing and retaining a talented and diverse workforce. Partner closely with leadership to understand the strategic needs of our business and equip those teams with the resources to succeed. Responsibilities Verizon Telematics is a fast paced and growing company seeking a hands-on Quality Analyst. The quality analyst will participate in the development and maint...
Xerox Corporation San Antonio, TX
Description Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services,...
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewa...
Northrop Grumman Woodlawn, MD
Where will you find innovation and technology? Right here at Northrop Grumman Corporation. Northrop Grumman Information Systems sector is seeking a Customer Service Analyst to join our team of qualified, diverse individuals. This position will be located in Woodlawn, MD. The qualified applicant will become part of Northrop Grumman's Health Systems Management operating unit which focuses on Health...
ADP, Inc. Portland, OR
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Dealer Services (DS) Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions t...
Marsh & McLennan Companies, Inc. Louisville, KY, 40202
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financ...
Automatic Data Processing , Inc. Portland, OR
Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...
WellCare Health Plans Inc. Tampa, FL, 33602
Department: Operations Location: Tampa, FL Salaried/Exempt Responsible for creating, distributing, and reporting on outbound call lists and campaigns for the enterprise while assisting the Ops team with the management of outbound contact centers. Essential Functions: Research, understand, problem solve and report root cause of metric variances and propose possible business solutions. Ensure ...

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Business Career Tools

Call Center Business Analyst

Salaries

$32,500.00 - $94,500.00
Typical Salary for Call Center Business Analyst
(356 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
46.5%
Some College Coursework Completed
19.3%
Master's
13.6%
Associates
11%
High School
4.4%
Certification
2.2%
(228 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Call Center Business Analyst Articles

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