Call Center Business Analyst Jobs

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Requisition Number 15-0503 Post Date 2/26/2015 Title Call Center QA Programs Analyst/Sr. Part Time No City London State KY Description Responsibilities: • Develop, execute and maintain tests to ensure adequate controls and proper procedural adherence. Obtain approval from senior management and implement recommendations as appropriate. • Develop and maintain process maps for key functions w...

Data Analyst – Call Center - Territory and Account Alignment-00515102-55398 Description Responsible for maintaining Distribution Partner sales and inventory database, plus provide reporting analytics, subject matter expertise (SME), and operational support relating to data functionality, business process workflow, and business intelligence initiatives for Merial’s Customer Care function. Admini...

Description: Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond th...

Sage Telecom, Inc. – Dallas, Texas (North Dallas Area) Sage Telecom, Inc., a leader in telecommunications, has immediate full time opportunities for Workforce Business Analyst in our North Dallas office. We are looking for energetic, friendly people with call center experience in customer service and great communications skills. Provided below is a brief overview of the position. Responsibilitie...

Career Opportunity: Telecommunications Analyst The Telecommunications Analyst performs a variety of telecommunications, IT and center analytic, and project management functions. The Analyst plays a key role in the strategic and tactical performance of the MASCO Services Call Center and is responsible for creating the Center’s staffing requirements. The Analyst performs routine programming and adm...

ITAC Solutions is currently seeking a Clinical/Healthcare Call Center/Telephony Analyst for a top healthcare client. This role will be located in Nashville, TN, voted “NowVille” by Forbes! This role will offer a salary within the range of $79K-$89K, depending on experience. Relocation assistance will be provided if needed! Opportunity to work in the spotlight of a high profile area targeted for ...

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...

WHY CLEARCALL SOLUTIONS Do you want to be a part of team that is dedicated to your success and growth as a professional? Do you want to be part of building a company that inspires people to be great? COMPANY OVERVIEW ClearCall Solutions is recognized as a “Company to Watch" by Best Companies AZ and is an active Chandler, Arizona Top 50 Company award winner. We are a dynamic, fast-paced, nationa...

Job Title: Analyst, Call Center Metrics Job Order 7849/3 Positions! Location: Englewood, CO 80112 Duration: 6 months with possible extension *****PER HM: SQL experience is critical to this position! This person needs to be able to not only pull the data but be able to explain the data in detail. A finance background is a big plus. Interviews will be F2F, no phone screens. ********** Job Summa...

Title: Analyst, Call Center Metrics Location: Englewood, CO 80112 This client shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment,sports and news, communications and home management, theme parks, television and movies. This client brings...

This position is located in our DC, Washington facility Office of Cyber Security Call Center Analyst Position Description Position performs as a technical call center analyst that readily contributes to incident response activities as part of a larger team. These activities may include, but are not limited to, identifying, collecting, correlating and analyzing technical information related to ...

Job Summary: Primary responsibilities include working with Service Division contact centers to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long term call volume and staffing projections based on historical trends and future business and call routing strategy. Provide contact center leadership with quantitative reports and analysis of trends and provide re...

Our Client, a Fortune 100 Healthcare Technology organization is seeking a top notch Call Center Data Analyst for its Scottsdale location. This is a direct hire position, and ready for immediate hire!! The campaign analyst will work with the Solutions team to resolve operations and strategic organization issues related to campaigns for their clients. The role will be responsible for the analysis a...

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis NSP, are solving difficult problems that help our government and our country. Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise to a wide range of government and industry clients in the areas of national security, intelligence, transp...

Req ID: 24651BR POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are ...

Ihr Umfeld Die Hanseatic Bank ist die Tochtergesellschaft zweier weltweit erfolgreicher Unternehmen, der Société Générale (75%) und der OTTO Gruppe (25%). Als Privatbank mit Sitz in Hamburg und rund zehn Filialen in Deutschland sind wir spezialisiert auf das Privatkundengeschäft. Mit mehr als 400 erfolgsorientierten Mitarbeitern erzielen wir ein Bilanzvolumen von rd. 1,8 Mrd. EUR. Unsere Stärke...

MSO Business Analyst- Call Center Analytics Requisition ID 130209 Business Overview Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore o...

POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to drive...

POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to drive...

POSITION SUMMARY The Sr. Business Analyst for Call Center Technology is a critical role for Aetna's technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing consumer department and we are looking to drive...