Call Center Business Analyst Jobs

1000+ jobs

Financial Business Process Analyst – Call Center San Antonio, TX Stellargy Services a company offering over 30 years of recruiting experience in the Texas area is currently seeking a Financial Business Process Analyst for a client of ours in the San Antonio area. The Financial Business Process Analyst will be responsible for, but not limited to providing analytical support for financial goal set...

Specialist – Business Analyst, Call Center Operations Job Description Responsible for Supporting Call Center Telephony and the associated subsystems, including interactive voice response IVR systems. Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify al...

Our Fortune 500 Telecommunication Client is seeking a Business Analyst for a contract to hire opportunity. The Senior Business Analyst will serve as a liaison between the business community, the IT organization and/or vendors in order to provide technical solutions to meet user needs. Responsibilities: . Actively and consistently support all efforts to simplify and enhance the customer experienc...

ELCO Chevrolet Cadillac is excited to announce an immediate opening for a full time Sales Call Center Representative. The Business Development Center Agent position will be instrumental in driving our car sales business by converting car sales inquiries into appointments with our Sales Consultants. Work hours are from 9 am to 6 pm, Monday through Friday with rotating Saturdays. Full benefits, comp...

POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working with various stakeholders - Customer CARE, User...

Real Time Analyst Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates and manage areas with usual calling patterns Essential Functions & Responsibilities: Regulates real-time call volume in a multi-skill call center environment. Uses workforce management software and call...

Intraday Analyst Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates and manage areas with usual calling patterns Essential Functions & Responsibilities: · Regulates real-time call volume in a multi-skill call center environment. · Uses workforce management software and c...

Job Description Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at...

A leading IT staffing, talent management and services company is seeking a Remote Call Center Business Systems Analyst in Vinings.Candidates will be responsible for the following:Working directly with the business, a Project Manager, and end customers to gather requirementsCreating technical requirements and hand them off to DevelopmentHandling 2-3 projects at any given timeApplicants must meet th...

Your challenge : Create long-term winning strategies against competition and translate these into concrete project proposals. We are a global support team working with hospitals and clinics around the world to provide products and solutions which help provide patient care. Our North America team is rapidly working toward a service desk model to support all SCS E.I.C.I. (Enterprise Imaging and Cli...

Ihr Umfeld Die Hanseatic Bank ist die Tochtergesellschaft zweier weltweit erfolgreicher Unternehmen, der Société Générale (75%) und der OTTO Gruppe (25%). Als Privatbank mit Sitz in Hamburg und rund zehn Filialen in Deutschland sind wir spezialisiert auf das Privatkundengeschäft. Mit mehr als 400 erfolgsorientierten Mitarbeitern erzielen wir ein Bilanzvolumen von rd. 1,8 Mrd. EUR. Unsere Stärke...

Monitors, reports and reviews intraday call center staffing, operational activity, processes and productivity to call center management to ensure attainment of service level standards. Recommends changes and assists management in efforts to maximize efficiency in all lines of business (e.g. FEP, Engagement, Commercial, OGB, ITS, BBS, BMS, Quality, Correspondence, and Medical Management). QUALIFIC...

We currently have an exciting opportunity for an enthusiastic, motivated, dynamic individual to join our fast-paced company as a Workforce Analyst. This individual conducts research to effectively schedule resources based on call patterns, call queue monitoring, maintaining call routing plans and predictive dialer. Summary and Accountabilities • Coordinate and maintain the Workforce Management p...

ELCO Chevrolet Cadillac is excited to announce an immediate opening for a full time Sales Call Center Representative. The Business Development Center Agent position will be instrumental in driving our car sales business by converting car sales inquiries into appointments with our Sales Consultants. Work hours are from 9 am to 6 pm, Monday through Friday with rotating Saturdays. Full benefits, comp...

Overview: ELCO Chevrolet Cadillac is excited to announce an immediate opening for a full time Sales Call Center Representative. The Business Development Center Agent position will be instrumental in driving our car sales business by converting car sales inquiries into appointments with our Sales Consultants. Work hours are from 9 am to 6 pm, Monday through Friday with rotating Saturdays. Full ben...

ELCO Chevrolet Cadillac is excited to announce an immediate opening for a full time Sales Call Center Representative. The Business Development Center Agent position will be instrumental in driving our car sales business by converting car sales inquiries into appointments with our Sales Consultants. Work hours are from 9 am to 6 pm, Monday through Friday with rotating Saturdays. Full benefits, comp...

JOB TITLE: Senior IT Business Analyst At Cardinal Health, we’re developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Organization: Function: Information Technology Function Job Family: Business Analysis Overview The Senior IT Business Analyst...

The position is responsible for developing, delivering and maintaining call center related voice applications for all Highmark business units. Role involves being a team member providing technical business support for call routing, IVR applications, telephony integration applications and call center reporting tools. Perform tasks but not limited to, project estimation, analysis, call flow design, ...

Collects data & provides analyses for a broad array of health care redesign issues across disciplines & functional areas. Carries out detailed tasks assigned by project teams. May work independently or as a part of a project team. Contributes to problem solving, process design & analytical support. Consults frequently w/ appropriate managers on progress. May be dedicated to a single department or ...

Collects data & provides analyses for a broad array of health care redesign issues across disciplines & functional areas. Carries out detailed tasks assigned by project teams. May work independently or as a part of a project team. Contributes to problem solving, process design & analytical support. Consults frequently w/ appropriate managers on progress. May be dedicated to a single department or ...