Call Center Business Analyst Jobs

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Specialist – Business Analyst, Call Center Operations Job Description Responsible for Supporting Call Center Telephony and the associated subsystems, including interactive voice response IVR systems. Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify al...

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities Verizon has announced plans to sell a part of its Wireline operations to Frontier Communications. This position will be included as part of the planned ...

Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healt...

Your challenge : Create long-term winning strategies against competition and translate these into concrete project proposals. We are a global support team working with hospitals and clinics around the world to provide products and solutions which help provide patient care. Our North America team is rapidly working toward a service desk model to support all SCS E.I.C.I. (Enterprise Imaging and Cli...

Ihr Umfeld Die Hanseatic Bank ist die Tochtergesellschaft zweier weltweit erfolgreicher Unternehmen, der Société Générale (75%) und der OTTO Gruppe (25%). Als Privatbank mit Sitz in Hamburg und rund zehn Filialen in Deutschland sind wir spezialisiert auf das Privatkundengeschäft. Mit mehr als 400 erfolgsorientierten Mitarbeitern erzielen wir ein Bilanzvolumen von rd. 1,8 Mrd. EUR. Unsere Stärke...

General Summary of Job: This position is responsible for forecasting call volume and patterns, analyzing results and making recommendations on staffing, scheduling and call routing for two (2) call centers, that will create the best possible service for our customers. Strong analytical, technical and communication skills, and the ability to work independently and stay organized are essential in t...

We currently have an exciting opportunity for an enthusiastic, motivated, dynamic individual to join our fast-paced company as a Workforce Analyst. This individual conducts research to effectively schedule resources based on call patterns, call queue monitoring, maintaining call routing plans and predictive dialer. Summary and Accountabilities • Coordinate and maintain the Workforce Management p...

Grant Thornton is seeking a Manager to join its Washington, DC Advisory practice and provide quality business process reengineering, process transformation, process documentation support services in accordance with the relevant regulations, government policies/procedures and client policies/procedures. Grant Thornton’s Global Public Sector helps executives and managers at all levels of government...

Data Analyst – Call Center - Territory and Account Alignment-00515102-55398 Description Responsible for maintaining Distribution Partner sales and inventory database, plus provide reporting analytics, subject matter expertise (SME), and operational support relating to data functionality, business process workflow, and business intelligence initiatives for Merial’s Customer Care function. Admini...

Monitors, reports and reviews intraday call center staffing, operational activity, processes and productivity to call center management to ensure attainment of service level standards. Recommends changes and assists management in efforts to maximize efficiency in all lines of business (e.g. FEP, Engagement, Commercial, OGB, ITS, BBS, BMS, Quality, Correspondence, and Medical Management). QUALIFIC...

Wawa employs 22,000 associates throughout portions of New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and Florida. Wawa, Inc., a privately held company, began in 1803 as an Iron Foundry. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. A chain of more than 645 convenience retail stores (over 395 offering...

EDUCATION BS degree or MS degree with 11 years or more of professional experience; or equivalent years of exp without a degree. Qualified candidate will provide SME management support to conduct a thorough assessment of the current state of the client IT Help Desk. The IT Help Desk (or IT Call Center) receives approximately 10,000 calls per month and provides end user support for only IT related...

The Software Engineer analyzes, designs, programs, debugs, and modifies software. He/she utilizes programming languages and technologies to develop new computer applications or enhancements for commercial or end-user applications. The Software Engineer provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care. In ...

Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. A successful Business Operations Analyst of Cal...

Shift: Monday, Tuesday, Wednesday 7:00am - 6:00pm & Every Saturday 8:00am - 5:00pm Responsible for Building the Consultant Experience. The Technical Support Representative (TSR) provides positive and proactive responses to escalated incoming calls or e-mails from our Consultants. The TSR works collaboratively between our Consultants, Customers, Business Analysts, and IT Department to troubleshoot...

Description Collects data & provides analyses for a broad array of health care redesign issues across disciplines & functional areas. Carries out detailed tasks assigned by project teams. May work independently or as a part of a project team. Contributes to problem solving, process design & analytical support. Consults frequently w/ appropriate managers on progress. May be dedicated to a single d...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...

The Power of More Join a community of trailblazers who are changing the way people live. Take advantage of a stellar training program that will propel your career forward in record time. Connect with a tight-knit network of men and women who are just as passionate about the environment as they are about reaching — and surpassing — their career goals. When you join the Power team — more than 1,30...