Principal Duties Develops and maintains working knowledge and understanding of all federal and state consumer protection laws, mortgage regulations and policies, Fair Servicing, Home Mortgage Protection Act (HPA) and, as it pertains to ECOA and Fair Servicing, Unfair and Deceptive Abusive Acts or Practices (UDAAP) Assists with internal as well as external audit remediation activities and compliance reviews Conduct reviews of mortgage servicing compliance matters by evaluating trends, conducting root cause analyses, and assisting process owners in the correction of identified errors Monitor the compliance portal and ensure tickets are responded to in a timely manner Develops, tests, and implements short-term and long-term mortgage compliance review policies, procedures, and test plans to improve servicing compliance Develops and maintains working knowledge and understanding of the interest on escrow, late charge, and various fee programming for all servicing compliance related fees Performs compliance testing of servicing compliance policy and implementation procedure for data collection and reporting Provide oversight and monitoring of business processes and controls related to mortgage servicing and work with other departments to ensure errors identified are corrected timely Education and Experience Requirements BS/BA degree 5-7 years of experience in the mortgage industry in a compliance related capacity Strong understanding of mortgage documentation and compliance requirements i.e., allowable fees, investor and agency comparisons, and exception tolerances In depth knowledge of consumer finance laws and mortgage servicing regulations Demonstrated experience with critical thinking, analyzing, interpreting, and researching information. Demonstrated experience effectively managing relationships with internal and external partners Experience communicating with all levels of management Knowledge, Skill, and Ability Requirements Strong customer service skills Excellent verbal and written communication skills Team oriented with ability to interact with all levels inside and outside of the organization Able to handle multiple priorities and meet deadlines in a fast-paced environment without sacrificing quality Proficient with Microsoft – Access, Excel, Word & Outlook Knowledge of SQL, mortgage servicing systems, and tracking software is a plus #LI-NT1 While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.