Help customers in achieving their business goals and finding the most value with their investment in Eyefinity and Eyefinity Partner solutions Identify and leverage company-wide resources to address any customer satisfaction, growth opportunity, or risk during the customer lifecycle Proactively consult with customers to identify their software goals and objectives; act as champion for each customer Ensure customers derive maximum value and benefits with their investments in Eyefinity products Monitor customer engagement and satisfaction; identify at-risk customers; conceive and execute risk mitigation plan Drive health and satisfaction throughout the lifecycle of the customer resulting in loyalty and advocacy Primary contact for customer escalations and partners with internal teams, i.e. Product Management, Training, and Customer Support, to ensure customer needs and resolution with escalated issues are being met Gather feedback and identify key factors for customer success and then communicate internally across all Eyefinity departments to initiate change or enhancement of Eyefinity solutions Encourage customer interaction in our support forums and participate in customer events Maintain and report statistics regarding retention, product usage, and trends Facilitate and introduce sales opportunities as appropriate Job Specifications Typically has the following skills or abilities: Bachelor’s Degree in related filed or equivalent experience 2+ years software account management and/or consultative experience Knowledge of eyecare or medical practice operations highly desired Organized and know how to document customer interactions through SalesForce or other CRM Excellent verbal and written communication and in-person and virtual presentation skills Ability to work independently and to collaborate effectively across functions as part of team Ability to empathize with customers Regularly exercises discretion and independent judgment in the performance of job duties Advanced ability to work within Excel spreadsheets Minimum travel (under 20%) #LI-EYEFINITY #LI-REMOTE Compensation range for the role is listed below. Join the power of our purpose and check out job opportunities with VSP Vision and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).