Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 165254
Are you a Customer Service Professional looking for a new career? Imagine yourself as the voice of a major financial company. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise. If that's your vision, Manpower has work for you. You offer your unique skills and experiences. And M...
Job Description: We are a dynamic, progressive company searching to make a great addition to our team. If you are interested in working with a group that truly values you as a person, is invested in your future growth, and offers competitive compensation as well as great perks, keep reading! The ideal applicant for this position is someone with excellent communication and customer relation abili...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
A leading manufacturer of Consumer Electronics in Oxnard has an immediate opening for an Executive Assistant/Customer Service professional.The ideal candidate will have the following qualifications: Ability to perform all front office activities. Process customer purchase orders; prepare documents for shipping, and invoicing. Answering customer calls and routing the communications to the entire...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Honeywell International is a $40 billion diversified technology and manufacturing global leader. Honeywell has more than 125,000 employees in 120 countries around the world and has a demonstrated heritage of innovation and achievement. Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buil...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Job Summary Launch your career today with the largest utility company in the nation as a Technical Administrator. ettain group has an immediate need for a Technical Administrator to work on a 1 year contract, (W2 ONLY), in St. Petersburg, FL! Do you have the skills and experience as a Technical Administrator? Please review the requirements listed below for the Technical Administrator position. A...
Sundance Catalog has immediate openings for INBOUND CUSTOMER SERVICE. Duties include answering calls to help customers place orders, request catalogs, and with basic customer service inquiries. We are currently hiring for the new hire class that begins on October 1, 2014. Requires High School diploma or GED, basic computer skills and a clean background check. Prior call center experience is pref...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in know...
Title:Customer ServiceConsultant Location:Orem, Utah EmploymentDuration:Full-time Reportsto:Operations Manager –Service Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is expanding operations in Orem, Utah! To support growth, we are looking for motivated Customer Serviceconsultants for our new site in Orem, Utah. The right candidate will ...
Entry Level Management & Customer Service Account Reps - No Experience Necessary Excelerated Advertising Solutions, Inc.​ is seeking Client Acquisition Representative for an excellent opportunity with one of our clients! We specialize in retail promotions for some of the HOTTEST clients in the home entertainment and satellite television industries! Due to our HUGE 4th quarter expansion goals, we ...
ASG is looking for a Help Desk Technician to join our team at the Air Force Enterprise Service Desk located at Port San Antonio (formerly Kelly AFB). The starting pay is $13/hr (may include shift differential). We are currently only reviewing candidates with an active DoD Secret clearance or higher. The job entails providing Tier 1 technical phone support to military installations around the worl...
Life Insurance Broker Service Representative We are a dynamic and growing company here in Plymouth MN, servicing thousands of Financial Advisors of a Fortune 20 company and we are currently looking to hire individuals to handle inbound calls. We are interested in people who enjoy talking on the phone and working in a fast paced environment and have the following skills: Understand the basics of ...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, fil...
Detailed Job Description Job title: Customer Service Representative Reporting to:Area Sales Director Salary: $42,000 - $100,000+ (Dependent on Experience, Skill, Training, and Customer Mix) Required Gross Margin: $35,000 per month Hours: Full Time Location: San Antonio, TX. Position Summary The position of Customer Service Representative(CSR) focuses on building and maintaining strong cust...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Green Turtle Americas Ltd. CLIENT SERVICES REPRESENTATIVE – CHARLOTTE, N.C. – August 29, 2014 Green Turtle Americas Ltd., a market leader in grease interceptors and oil-water separators for commercial use, designs and supplies engineered specialty wastewater pretreatment equipment tailored to clients that value long life, high performance, efficiency and reliability. Recently acquired by Zurn In...
. TAD PGS, INC. is currently seeking an Inside Product Specialist for one of our clients in Oklahoma City, OK. Position Overview: Sell our client’s products and services (via telephone, web or e-mail) to the customer responding primarily through an outbound call center environment. Job Duties/Responsibilities: Responsible for selling a defined set of products and services. Provides technical...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-307
eTrustLogo