Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12354
JOB SUMMARY: The Team Leader provides direction to service center personnel and is involved in the daily activities to meet or exceed operational goals and objectives. The Team Leader will effectively communicate with the local sales and service team and customers to ensure operational efficiency and effectiveness. The Team Leader is expected to promote and sustain Continuous Improvement, develop...
APPLY TODAY/START TOMORROW Just Graduated? Need Work Experience? We will train! One of Joplin's leading companies is expanding and hiring for all positions. Sales Marketing Department Customer Service Reps We Offer: *Fun Work Environment *Cash Bonuses *Monthly Company Outings *Immediate Hire If you have: Positive Attitude Student Mentality Great Work Ethic Desire to Succeed Great Communication If...
Start Your Career Today!! Entry Level, In Store Customer Service / Sales / Marketing DNA Marketing is looking for someone who has exceptional people skills, an amazing work ethic, enjoys working in a team atmosphere, and is looking to better their career. We have the opportunity to promote some of the best products in the US in some of the biggest retail locations in the Jefferson City area! NO te...
YOU. . . Enjoy helping others through great communication skills Can problem solve on the fly Would describe yourself as fashionable and upbeat Ability to wear multiple hats. Multitasking is a must Passionate about a job well done and working in a team environment Currently live in or near the Evansville area RESPONSIBILITIES. . . Communicate directly with customers by phone, electronically, or fa...
Apply and interview now for ENTRY LEVEL customer service and sales positions. IMI Partners, Inc. is currently hiring entry level individuals with a sports or team-oriented business background for the Entry Level Account Manager position. We have found that sports minded, competitive, team-oriented candidates quickly excel in our entry level account manager position. We specialize in areas of custo...
IMI Partners, Inc. is quickly becoming one of the fastest growing sales and marketing companies in south Florida. Our entry level sales and marketing position involves one to one sales interaction with each of our clients. Our hands-on approach allows us to train candidates with little to no experience and expand their levels of confidence and experience. We are conducting immediate interviews for...
IMI Partners has open entry level sales and marketing positions available for immediate hire. Our company has a very high success rate of developing those with past restaurant experience into top performers in the marketing field. We are seeking entry level professionals that would like to take their strong-minded mentalities and apply them to business careers in sales and marketing. We want to de...
British Airways To Apply: www.ba.applybyweb.com British Airways – Customer Service Agent (Part time positions available) We are seeking individuals with a positive attitude and strong attention to detail to provide outstanding service to our guests. All candidates for these positions will be required to work on shifts as well as have the flexibility to work past shifts if necessary. Because we mee...
Job Description: Insurance Assistant ? Professional Office ? Opportunity to Grow from within - up to $40,000 annually Well-established national insurance company is looking for a professional individual to help support our internal staff. This person will work closely with our commercial or personal lines departments and be responsible for assisting with routine tasks and established projects. Res...
Job Description: Receptionist and Office Support ? Professional Office - up to $38,000 annually In this role you are the first impression and the "heart-beat" of our busy insurance company whether it is an inbound call or visitors. This individual is courteous, professional and welcoming both in attitude and voice. They are responsible for maintaining our reception/lobby area and support conferenc...
Job Description: Receptionist and Office Support ? Professional Office - up to $38,000 annually In this role you are the first impression and the "heart-beat" of our busy insurance company whether it is an inbound call or visitors. This individual is courteous, professional and welcoming both in attitude and voice. They are responsible for maintaining our reception/lobby area and support conferenc...
Job Description: Are you passionate about health and wellness? Do you want to be a part of a company that globally continues to make the world a healthier place? Right now we are recruiting the best and the brightest individuals who take pride in working for a company that makes a difference in people's life. Our unique culture thrives on individuals who exude a high sense of energy and passion in...
Job Description: Great company located in Los Angeles Greater Area are in need of a self motivating data entry clerks. All qualified candidates need to be capable of operating data entry devices, such as keyboard and 10-key pad. Duties may include verifying data and preparing materials for printing. Excellent computer skills are also needed (Microsoft Excel and Word) Good organizational and priori...
Job Description: Well known company is looking to hire a Data Entry Clerk to work in a very fast pace health care environment RESPONSIBILITIES: Perming heavy data entry to enter, correct, or update lists, records, statistics or other data into a computer. You will be responsible for accurately entering data into system. Needs to have good data entry skills but also be able to make intelligent deci...
Telephone Banker- Start Date May 19th, 2014 - Houston, TX (Bilingual Spanish Preferred) 12:00 noon - 9:00 p.m. shift - must be flexible TELEPHONE BANKERS thrive on being able to work in a fast paced, evolving, high volume, and structured environment. The Best Telephone Bankers at CHASE have ALL of the following: Energetic - Leads and energizes their Peers Hungry for Outstanding Personal Success an...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Florida Business Consulting is hiring energetic candidates for its entry level positions in sales, marketing and fundraising We are responsible for outside sales, marketing and fundraising on behalf of Fortune 100 clients. We just signed a new contract with a big name in non-profit world and are looking for fun and ambitious candidates with fundraising experience Are you good with people? You may...
Are you looking for a job with the opportunity to advance? If so you are just the person we are looking for. BankCard is seeking full time professional appointment setters for our national sales team. Job Requirements: Outbound call experience is preferred, but we are willing to train the right candidate. Must be on time, ready to work M-F, 7:30 AM - 4:00 PM Pay is hourly and rate is based on expe...
Discover the many sides of AAA When you join the Automobile Club of Southern California as a Customer Service Representative (CSR), you're bringing your entrepreneurial ability to a best-in-class organization to deliver quality service to our members. As a Representative within our Policy Management Group, you'll engage with members who will look to your expertise and ability to think on your feet...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Competency based interviews, typical questions for customer services / sales jobs?
I have an interview coming up and its a competency based interview, What typical questions for customer services / sales roles should I expect and how should I answer them?? Any help appreciate...
What position should I apply for? Customer Service Specialist - Cashier Job or Merchandising Job?
At Best Buy. I've worked as a bilingual secretary for 2yrs, so I have good communication skills and love to interact with people, make them feel helped out :] BTW: Yes, Customer Service Specialist ...

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