Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 184364
ENTRY LEVEL Customer Service and Sales positions AIMG AIMG is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in areas of customer renewal, customer rete...
Retail Customer Service Manager Men's Wearhouse Dayton, Ohio Men’s Wearhouse is looking for talented retail customer service manager candidates that have a passion for providing world class service to customers and employees. Men's Wearhouse is not only one of the largest specialty retailers in North America, it’s also a great place to work. Our management values put employees first leading us to...
Are you ready to join the Party? Party City is hiring is looking for Retail Supervisors/Team Leaders! Assists in performing store supervisory duties • Authorizes register functions including post voids, returns and discounts • Opens and closes the store as needed Delivers exceptional customer service through personal contact with customers • Interacts with and assists customers • Processes ...
About Us T-Mobile's IT Service Desk is the single point of contact for T-Mobile employees in need of support for IT incidents and service requests. This includes 24x7 triage, classification, prioritization and escalation aligned to ITIL best practices for Incident Management and Request Fulfillment. Contacts are handled primarily via inbound phone support and supplemented with email and web optio...
Inbound and Outbound Call Center for SiriusXM Warm Calls! Flexible Schedules to fit your lifestyle! Outbound Shifts are from 5pm-10pm and we have some limited openings on our day shift from 9am to 2pm. Inbound is open from 9am to 10pm so schedules are made based on your availability. Work 21, 26, 31, 36+ hours based on your availability Working with current and former SiriusXM customers to...
DO YOU WANT TO WORK WITH A WINNING TEAM? IF YOU ARE A TOP PERFORMER WE ARE LOOKING FOR YOU! ENTRY LEVEL WITH ADVANCEMENT! N OW HIRING ENTRY LEVEL TEAM LEADS - ENTRY LEVEL ACCOUNT MANAGERS AND ENTRY LEVEL MANAGEMENT TRAINEES Golden State Events, a business development, sales and promotional firm based in Ontario, California, has recently made plans to expand its entry level team. Our entry leve...
Customer Service: Entry Level Golden State Events has an immediate need for a Customer Service Associate to join our growing team. We offer a competitive compensation package, excellent benefits and room for advancement! We are a rapidly-growing promotional marketing company, applying a customer-friendly, direct, results-driven approach to our marketing research and sales. Because of our proven ...
BE THE VOICE OF AWESOME. More Than a Call Center The Front Line to Customer Happiness When XFINITY customers call with a problem, it’s up to you to help set things right. Which means you’ll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who’s able to turn any situation around - and close the call with a smile. XFINITY’S Customer Ser...
Entry Level Marketing Communications Assistant MAJOR RESPONSIBILITY AREAS Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Discovery of strategic business opportunities through cross function collaboration with sales, HR, etc. Marketing opportunity for revenue Provide product/service support in order to establish proper chann...
ENTRY LEVEL - Marketing / Advertising / Public Relations Get your foot-in-the-door and come and grow with our young expanding firm. No experience is necessary. WE WILL TRAIN! What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level ...
About Us Wellness Counseling Center provides premiere services and the gold standard in couples therapy. We offer services in two convenient locations where people can stabilize, strengthen and heal their relationships. Responsibilities • Advise clients about services available • Assign clients to a service or therapist • Assign patients to a doctor or physician • Helps client determine the ...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. normal">Positions in this function are responsible for all scheduling, call volume monitoring a...
Description: Position Description: UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) The role will requir...
Do you have a passion for sports?! Do you have Customer Service skills?! Combine the two and you just might be the candidate for us! Familiarity with trading card industry and/or professional sports and players preferred. Job Summary Statement: Provide excellent customer service to a consumer base that is both knowledgeable and demanding. Receive, investigate and respond to all customer inquirie...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we’re always looking for the best talent. Whether you’re getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fr...
Description Essential Job Functions Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts. Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedure...
YOU’RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the “family.” Equal parts detective, ally, troubleshooter and negotia...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing We are one of the LEADING marketing firms providing exceptional service to large corporations in the San Jose area. We recently opened up a new office and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with rapid advancement. OPPORTUNITY: 
 Account Management Marketing Representative Cam...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Five Growing Customer Service Jobs Article Rating
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2015 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2015.3.0.5-202
eTrustLogo