Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13906
Customer Service Representatives Woodlawn MD Location $13.25/hr 75 Needed Temp to Perm Positions Work for a great company in the new field of health exchange, with growth opportunities. Requirements: Some customer service experience (preferably health care or human services Computer keyboard Criminal background and drug tests EOE...
CHARGEBACK ANALYST – LAS VEGAS, NV – GLOBAL CASH ACCESS, INC. has an immediate opening for a Chargeback Analyst position in Las Vegas, NV. (LOCAL CANDIDATES ONLY). The Chargeback Analyst performs a combination of the following duties: calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records of chargebacks, retrieval requests, and exception proce...
Booth Cashier – Global Cash Access, Inc. has an immediate opening for a Full Time Booth Cashiers at Hollywood at Penn in Grantville, PA. This position is responsible for providing a high level of service while properly processing GCA products including check cashing, credit, debit, and Western Union transactions for casino patrons and employees. Additionally, the position is responsible for the fu...
CEF Industries, a designer and manufacturer of custom-engineered aerospace systems, has an exciting opportunity for a high energy Contract Administrator. Summary Responsible for ensuring customer satisfaction through processing orders, preparing general correspondence, and coordinating customer service needs with other functions as required. Maintaining customer records and account status is requi...
Company Confidential jacksonville, FL, 32219
Bilingual, Job Purpose: Serves customers by providing product and service information; resolving product problems. Duties: * Maintains customer records by updating account information. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Product Knowl...
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, GEICO may be the right place for you! Our Customer Service Representatives are licensed insurance professionals who delight customers every day by providing exceptional, personalized customer service. Through our industry-leading, paid training program, you will learn all about insu...
Do your customer service skills keep America running? Our client is a leading medium and heavy truck dealership with 11 locations in California, Oregon, and Washington and they need people like you. As a Service Writer with our client, you will be the face of the organization helping to connect customers with the solutions they need to keep their equipment on the road. You will be greeting custome...
Regardless of college major or professional experience, nearly 100% of our full-time employees start out in our Management Training Program. This allows everyone to learn our business from the ground up and understand how they play a significant role in seeing it succeed. Once you've completed your initial orientation and training, you'll be assigned to a branch office in your home area and the ha...
The Customer Support Analyst provides the highest level of web-based software application support through email support, desktop support, and phone support to the company’s clients. Effectively responds to and resolve client reported issues for the company’s proprietary software applications submitted via live calls, emails, and fax. Tracks and documents problems, actions, and resolutions through...
Job Description Manager of Escalation System Support (Production Print) Solution Support Division Konica Minolta Business Solutions The primary focus of the Manager of Escalation System Support is to support and manage our Production Print and Workflow Solutions. The successful candidate will be able to effectively communicate within and across all levels throughout the organization. This position...
Job Description Konica Minolta Business Solutions U.S.A. Inc. is currently seeking a Technical Support Specialist. RESPONSIBILITIES Proficiently provide hardware and software technical support for Konica Minolta Work Group products in various network environments. In depth understanding of the complete line of Konica Minolta Work Group products and the various host environments and operating syste...
Position Responsibilities • Establish and maintain professional relationships with SunGard software users nationwide by providing timely, high quality telephone and email support, and services that meet SunGard support and training standards. This includes performing initial research on EAS and Investments technical issues. • Assist other support specialists with issue research and resolution. • E...
Chase Paymentech, a business unit of JPMorgan Chase, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision...
We are specifically looking for candidates that can work 1st, 2nd and 3rd shift. Join our team! Manpower is seeking Delivery Specialist to join our elite team at the inbound IBM Call Center in Boulder, CO. As a Delivery Specialist , you will be responsible for handling non-complex to moderately complex requests regarding products, services or personnel via phone, fax, e-mail or other means. Apply...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecyc...
Do you enjoy helping people? Are you good with computers? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Boulder. Manpower is seeking entry-level Customer Service Representatives to join our elite team at the inbound Call Center in Boulder. A...
Analysis of sales data in order to process rebates to certain physicians and physician group practices processing of rebates, including necessary customer data elements such as name, address, identifiers; verifying the sales levels of customers to process accurately Accurate calculation of rebate amounts preparing documentation for wire transfers to distributors and/or wholesalers to fund the reba...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Adecco is currently assisting a local client in their search to fill a Lockbox Specialist position in the Dorchester, MA area. Apply Now if you meet the qualifications listed below! Immediate need. Job requirements: Pay Rate-$12.50 an hour Lockbox Specialist will be processing customers? payment in the database. . This positon is for an extractor who will be opening mail and negotiating checks per...
As we continue to grow, offers various part-time and full-time employment opportunities. We are currently looking for our next great Lawn Care Service Technician to join our successful team. As a lawn care professional, you will be responsible to service customer lawns in your route as you apply fertilizer, treat weeds, and perform other professional applications while ensuring amazing customer se...
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