Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12690
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Hardball, Inc. is the leading marketing and advertising firm in California We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are focusing o...
Entry Level - Marketing & Customer Service Hardball, Inc. NOW HIRING - ENTRY LEVEL POSITIONS Are you looking for stability? An opportunity to start entry level & move up to a management position? Want to work with the top home improvement clients in San Francisco? Welcome to a company that will provide you with a competitive edge in these challenging economic times. Hardball, Inc. is looking for C...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Tired of jumping from one call center to the next? Ready for high pay, excellent benefits, and career stability? Manpower is hosting a hiring event for call center professionals! We have full-time openings at a contact center in Beaverton that you'll want to stay with long-term. What: Hiring Event for Call Center Professionals Date: Thursday, April 24th Time: 10:00 am - 12:00 pm Where: Tualatin Wo...
Citadel is a full-service financial institution with products ranging from insurance and investments to money market and checking accounts. Our mission is to identify and meet Citadel is a full-service financial institution with products ranging from insurance and investments to money market and checking accounts. Our mission is to identify and meet our customers' needs through a full range of fin...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
Compensation: $120K to $140K Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume Monitor and report the performance of production through data collection tools Implement new technologies for increasing service production levels. Responsible for the hiring, managing, development, and training for all service representatives Monitor call volum...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Looking for a customer service type of JOB?
I'm looking for a customer service type of job that I can work from home. PLEASE I DON'T WANT COMPANIES that I have to invest in, or sell something. But perhaps call centers that hire out. Thank Yo...
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)

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