Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14038
Send your resume to ***** or reach me at 973-854-9112 Arun Pope Job Description: Purpose of position: A Customer Care Specialist (CCS) represents the Commonwealth of Pennsylvania in responding to a variety of complex inquiries. A CCS must at all times maintain a positive image of Penn DOT while disseminating thorough and accurate information in a professional manner. A CCS must b...
A Customer Engineer Three installs and maintains customer networks which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities. Will need to work closely with remote tier 1 - tier 3 data engineers for testing and problem isolation/remediation. What you'll do as a Customer Engineer Three: Maintain & Install Networks and networking...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
PART TIME: Blood Systems in Partnership with Manpower, is seeking Bilingual Customer Service/Call Center candidates! Who want to work in an upbeat call center We are looking for compassionate Bilingual people that understand what they do makes a difference in saving lives. Bilingual Candidates will work on an auto dialer making calls to previous blood donors to ask them to donate again and schedul...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
JOB DESCRIPTION Primarily receives, screens, analyzes, and dispatches trouble reports; explains and suggests various services and/or products to customers; performs other generally related functions. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Customer Assistant can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Customer Assistants are the first point of contact in helping customers with DSL self-installa...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Insurance Customer Service Rep Needed Asap We are looking for a self-motivated, energetic Insurance customer service rep with a positive attitude to join our team. Applicants must be able to work in fast-paced environment Possessing powerful communication and negotiating skills. Position involves and requires strong sales ability. We are looking for someone whom is a good decision maker as well as...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
-Insurance Customer Service Rep Needed Asap We are looking for a self-motivated, energetic Insurance customer service rep with a positive attitude to join our team. Applicants must be able to work in fast-paced environment Possessing powerful communication and negotiating skills. Position involves and requires strong sales ability. We are looking for someone whom is a good decision maker as well a...
Position Summary Technical Support Representative is responsible for responding to customer inquiries and resolving problems with Dealertrack products using a high level of customer service skills. Primary Duties Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our products Asking clarifying questions, gathering information; researching, l...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Client Success Manager Chicago, IL; Cicero, IL Full-Time $70,000 - $90,000 Apply Apply Client Success Manager Chicago, IL; Cicero, IL Full-Time $70,000 - $90,000 Apply Job Details If you are a Client Success Manager with 2+ years of experience, please read on! Top Reasons to Work with Us We are a pioneer and...
Every day you come into contact with a product where X-rays are used in its manufacture or testing: medical diagnostics and therapy, precious metals, electronics and food inspection. Pushing the boundaries of science, an Oxford Instruments X-ray tube built in Scotts Valley is currently on Curiosity, Nasa’s Mars Rover. A position is now available in Customer Service at our X-Ray Technology (XT) bus...
Customer service candidate wanted for this printing and publishing company in Nashville. We handle many types of clients that are corporate, non profit, and music industry. Ideal candidates will have at least five years of customer service experience and be able to multi task. The candidate should be very familiar with social media, word, excel, order entry, phone work, and love dealing with peopl...
We have a great opportunity for a BANK TELLER job with one of our most respected clients located in the Montrose/Upper Kirby area. Candidates should have at least 1-3 years of previous experience in retail banking, financial services and/or merchant services. The Bank Teller is responsible for handling all daily currency transactions including bank deposits, check cashing, wire transfers, preparin...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
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