Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174922
Customer Care Marketing – Inside Sales Outbound TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox prov...
Customer Service Marketing Specialists TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the ...
Customer Service Diabetic Medical Device – Inbound Troubleshooting TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and s...
Customer Care Specialists Job Description Customer Service Diabetic Medical Device – Inbound Troubleshooting TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Thr...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
The Customer Service Rep will be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: Processing routine to complex transactions on-line Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Cross-sel...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Internet ⁄ BDC Sales Coordinator Hennessy has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professional. T...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
WE ARE HIRING INTERNET SALES ASSOCIATES Bi-lingual are encouraged to apply! Work for the #1 Automotive Group in Winston-Salem. Great compensation and benefits package! TOP Hourly Plus Bonus! This position could be your stepping stone into Sales or Sales Management! Lots of room for advancement! Bob King Automotive Group is one of the Southeast's most reputable dealerships! This is a great oppor...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for pr...
First Choice Services… A provider of premium office coffee services to the Atlanta business community is pleased to announce a full-time position opening for a Customer Service Representative. Position Responsibilities: Serve as liaison for communication with field personnel to fill customer requests Ensure accurate and timely processing of orders and customer requests Receives customer orders...
To be considered for this position, you must apply ONLY at our website at http://www.211tampabay.org/who-we-are/careers/. All job description, hours, pay, and benefits information is at the link above. CHARITABLE DESIGNATION 2-1-1 Tampa Bay Cares, Inc. is a 501(c)3 organization as determined by the Internal Revenue Service. Gifts are tax-deductible. A copy of the official registration and finan...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
Reporting to the Manager of Technical Services, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This p...
Customer Service Representative Lincare, leading national respiratory company seeks friendly, attentive Customer Service Representative. Phone skills that provide warm customer interactions a must. Maintain patient files, process doctors' orders, manage computer data & filing. Growth opportunities are excellent. Drug-free workplace. Send resume to ***** EOE First Publishe...
PURPOSE This position is responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. ESSENTIAL FUNCATIONS • Act and work in a manner that is consistent with company’s core values. • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operati...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...

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