Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188814
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: License/Certification/Education: Normally requires Bachelor’s Degree in related medical or biotechnological field w/1-3 years of applicable experience Job Description: Addresses and evaluates internal and external client inquiries, concerns, and trends. Serves as client liaison for all medical, technical, sales, and support services. Documents client documentation and patient reco...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a required three years experience as a patient service technician/phlebotomist. Must exhibit strong ...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: License/Certification/Education: A Bachelor’s Degree is preferred w/5-7 years of experience in related field. Normally requires a Valid Driver’s License along with a clean driving record. Phlebotomy Supervisor with a minimum of 5-7 years experience as a patient service technician/phlebotomist or other related field with phlebotomy experience. Must have a minimum of 3 years experien...
Requirements: Requirements: License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience. Bi-lingual Spanish/English speaking candidates strongly preferred. Job Description: Full time 40 hour a week, Customer Service Representative in a Forensic Reference Laboratory in Raritan NJ. Hours are Monday through Friday 8:30AM-5:00PM. Serves as a l...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Phlebotomist with a preferred minimum ...
Requirements: License/Certification/Education: This position requires a Medical Technologist Degree w/2 years of experience. Job Description: Acts as a technical reference within the Customer Service Department while functioning as a liaison between LabCorp and its accounts in response to inquiries and problems. Evaluates new procedures on methods under direct supervision of department supervis...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhib...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred required three years experience as a patient service technician/phlebotomist. Must exhib...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Required Education and Experience: AA Degree required, BA degree preferred or equivalent work and educational experience Six months experience in a call center/office environment or Customer focused position Strong written and verbal communication skills The ability to troubleshoot and multi-task Excellent typing and computer skills Job Description: MedTox Laboratories, a Lab...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.60.60-309
eTrustLogo