Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 187096
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
We are currently seeking a Full-time Relationship Specialist Sales (Personal Banker) to join our team of outstanding professionals in the Charleston, SC area. Duties include but are not limited to: Maintain or surpass sales performance standards to enhance the member experience and meet established sales goals Consistently exhibit and enhance the sales and service skills that South Carolina Fed...
Build Your Future in the Shooting Sports the power of passion ATK Sporting Group is a global manufacturer and marketer of branded consumer products. Our brands include iconic names such as a Bushnell, Bolle, Butler Creek, Gold Tip, Hoppe’s, Primos, Serengeti, Uncle Mike’s, BLACKHAWK! and Champion. Our product lines enhance the enjoyment of every outdoor pursuit. We constantly explore emerging te...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
Registration and processing of all patients/families requesting health care services, social services, and counseling. Conduct and record appropriately patient registration information, billings, and data summaries relevant to the agency’s annual UDS reports. Demonstrate ability to function at all HCH sites. DUTIES AND RESPONSIBILITIES: A. Demonstrate proficiency in looking up accounts in the He...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Introduction Within ASML the sector Customer Support is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS Upgrades, responsible for providing technical upgrade support to customers and service engineers within the Customer Support organization. The CS Upgrade Field Coordinator ensures zero-error repeat gam...
Hair Stylist and Assistant Managers are required for a Busy Great Clips salon in Petaluma. Cosmetology License is required for Stylist and Assistant managers job. Hiring or referral bonus of $300 In Salon and Corporate training are available. Immediate Walk-In Clientele Flexible Schedule Family Atmosphere You may also go to the Petaluma Great Clips salon to apply in person....
Krown Employment Services is currently accepting applications for Customer Service Representatives. Successful applicant will have excellent verbal and written communication skills. Must have the ability to serve customers by providing product and service information; resolving product and service problems. Job requirements: Attract potential customers by answering product and service questions...
Agency Producer Personal/Commercial/ Farmers Insurance Group Job Label:South Jordan CSR South Jordan area Farmers Agent of 25+ years is seeking to fill the position of Licensed Agency Producer. Looking for a team player with an out-going, positive and professional attitude to help build and develop customer relationships within the community and to promote Farmers insurance products. About The ...
Adecco is currently assisting a local client in their search to fill multiple Customer Service Representative - Call Center jobs in Plainview, NY. You MUST have at least 1-3 years experience working in a call center in addition to great customer service skills. Additionally, in this role you must be comfortable upselling over the phone and overcoming objections. Apply Now if you meet the qualifica...
Join a dynamic team that empowers people to live a more healthy and active lifestyle! Advanced Wellness Systems is seeking a top-notch administrative assistant to help manage our industry-leading chiropractic, physical therapy, and pain management practice. We are seeking exceptional candidates who are positive, professional, empathetic, efficient, organized and motivated. Strong multi-tasking ab...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Support Operations Center SOC is NASCENT Technology's technical customer advocacy group, and the nerve center of the company. By virtue of its various roles and responsibilities, SOC leads the industry and elevates NASCENT's service offerings to a whole new world-class level. At its core, SOC is akin to an Internal Affairs Department. It maintains a constant watch over existing client facilities....
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Knowledge and Experience Previous experience in a customer-oriented environment utilizing computer skills is required. A Bachelors degree in business, marketing, or a technical discipline is required. The primary qualification for this position is the attitude, ability and desire to help ensure that the Building Systems Customer Support Team consistently meets or exceeds our customer''s expectati...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...

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