Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176693
Job Description: If you're looking for a great opportunity with a company offering fantastic Medical, Dental, Life, Vision, and Retirement - while helping customers keep their personal finances in order than look no further As a Call Center representative, you'll be providing 5-Star customer service, product upselling, account access, and transaction requests by telephone in our gulf coast call ...
We are looking for Inbound Customer Representatives with excellent customer service experience. This is a 100% non-profit inbound call center. The center is open 8AM - 9PM, 6 days a week. The pay will be $10.50 per hour. Pre-employment background screens and drug tests will be conducted. Interested candidates should submit resume to email listed for immediate consideration. Job description: - Ta...
Job Description: IMMEDIATE NEED for a Bilingual Spanish/English Customer Service Representative with this prestigious Marketing/PR firm. Outbound survey/demographic calls. Monday - Friday day schedule, great benefits, including an on-site fitness center! Apply today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protecte...
Job Description: Your ideal position is here. These inbound or outbound call center positions offer flexible start times and part time schedules to accommodate your employment needs. Fun place to work with a brand new building and work spaces. Employees receive recognition for achievements, Taco Tuesday, drawings and special events to put fun back in work. Start as early as 6 AM to 11 AM . Referr...
We are seeking candidates with a mortgage background who are familiar with purchase and review compliance standards. This position is geared toward a candidate who has a long term mentality with working in the mortgage industry. Here is a more detailed description of what you will be doing: Government Document Review for Mortgage Bond Loan Program. Reviews and purchases funded loan files; prepar...
Company: Yoh Technical Support Specialist needed for a permanent opportunity with Yoh's client located in Benicia, CA. The Big Picture - Top Skills You Should Possess: - Quality Control Experience - Product Development - Bachelor's Degree in Food Science or Chemical Engineering What You'll Be Doing: - Will assist in the development of strategic plans to advance the company's mission and obj...
Job Description: We have an Immediate Need for Provider Service Representatives!!!! You must have to quality: 1. Medical Claims Experience 2. Healthcare Background 3. Provider support- discuss denied claims, research prior authorizations and resubmitting of claims Position Details: Provider Service Representative Description Respond to telephone or written correspondence inquiries from pr...
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
TECHNICAL SUPPORT REPRESENTATIVE - LEVEL I ABOUT ROLAND DGA CORPORATION Do you have outstanding customer service skills, the ability to quickly analyze problems and provide accurate solutions, have strong technical aptitude and the desire to continually grow and improve your skills? Can you work in a fast paced, team oriented environment, providing customer care that is second to none? Then Rola...
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Lectric Beach Tanning Club, with four Milwaukee area locations, is looking for Sales Team Leaders with experience in membership sales and/or quality tanning salon experience. We need engaging, friendly, sales-minded individuals who advocate the positive effects of the sun and are willing to take on additional salon responsibilities and assist management in the delivery of superior customer service...
Harris County Sheriff’s DepartmentHuman Resources Personnel Directive: 098-14 Type: Civilian Job Announcement: Position: Opening for Director of Communications [Division Public Safety Answering Point (PSAP)]of theSpecial Operations & Crime Prevention Bureau. Annual salary will be discussed at time of interview, and will be based on 26 pay periods. Director Division: Communications Divisi...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known fo...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known fo...
FEI is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing industry to join our marketing and business development teams. Job Summary: The successful candidate will be an integral part of our client's marketing and advertising organization. They will assist the Marketing Manager in developing and executing a succe...
Call Center Manager Function The Centeno-Schultz Clinic is looking to hire a Call Center Manager in our Regenerative Sciences national call center. The candidate should be someone with exceptional customer service skills, have sales and marketing background, and be a great team motivator. The call center manager will be responsible for managing call volume, handling performance reviews, monitori...
SUMMIT INNOVATIONS IS SEEKING ENTRY LEVEL CANDIDATES FOR MANAGEMENT-IN-TRAINING PROGRAM!!! ***We are NOT a telemarketing firm! No stuffy office environment!*** Where do you see yourself in 10 years? Five years? Next year? Do you believe in working hard to play harder? Summit Innovations is is looking to immediately hire self-motivated, positive and passionate candidates to develop into manager...
General Function: Demonstratecompetenceinthepolicies,proceduresandprocessesassociatedwithdelivering excellentcustomerserviceatARUPLaboratories.ProvideasupportivelinkbetweenARUP customersbothinternalandexternal,whiledemonstratingaprofessionalimagethroughphone, emailandothercommunicationstoARUPcustomers. Reporting Function: This position reports to the Supervisor, Lead, Support Services Group Man...
Be part of an exciting internal service desk group within Manpower's Corporate office! This group is growing and needs additional service desk agents to assist Manpower Associates, Candidates, Staff and Clients. The primary role of the Manpower Service Center Agents is to assist and support Manpower's most valuable assets - our on-the-job Associates with ensuring their time and pay are processed a...
Multiple Openings! A valued client in the Buffalo Southtowns is looking to add multiple part-time Customer Service Representatives to their quickly growing team. New hires will be responsible for handling inbound calls, assisting customers with account questions, and problem solving. Qualified applicants will have: a high school diploma (at minimum), customer service experience, proficient typing ...

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