Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14422
Customer Service Opportunity!! This person must have great interpersonal skills. Answer question on telephone, via email, as well as automated online service. Effective written and verbal communication skills Customer Service Skills Detail Oriented Experience with Microsoft office preferred. Great Opportunity for a recent College Graduate!...
Part-time Service Agent (Car Detailer) for location at 4139 W Bell Rd. Ste 15, Glendale . Please see required schedule below before applying. Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 7,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $10 bill...
Tulsa Welding School is seeking an individual to work in our Sales department. This person must possess a passion for education and our products. In this position you will be responsiblefor promoting our program and the benefits our education has to offer. This position requires heavy sales experience and oversees the reinstatement process. This is an immediate position for the right candidate wit...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FOR...
An established, yet expanding company has a position for a Patient Accounts Telephone Representative for Hospital Accounts of non-delinquent receivables. Excellent communication, customer service and organization skills a must! Basic computer knowledge is essential. This position consist of a heavy volume of self-pay collection balance calls. Person filling this position must comply with strict pa...
Job Summary: Farmers Insurance is seeking a Call Center Customer Service Representative (Comm Und Svc Adv) that communicates with internal/external customers about complex underwriting philosophies, policies and marketing initiatives to service customer accounts. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and s...
Job Summary: This position is responsible for all duties involving the collection of self-pay accounts. Working at a Client site or in a Centralized location, responsibilities may include account maintenance of specialized or multiple payers including state and federal government programs, managed care, commercial and other insurance groups. Work schedule: Mon- Thurs 12:30PM- 9:30PM and Fri 10:30A...
Company Confidential Elk Grove Village, IL
MULTI-BILLION DOLLAR ORGANIZATION SEEKS A CUSTOMER FOCUSED COLLEGE GRADUATE FOR AN ENTRY LEVEL POSITION IN A FAST PACED, ENTRY LEVEL PURCHASING ROLE. This is an entry level, CAREER TRACK opportunity offering EXTENSIVE ADVANCEMENT OPPORTUNITIES! Customer Service / Purchasing Assistant Responsibilities: * Enter and verify purchase orders. * Send order confirmations out via email or telephone. * Foll...
Career Showcase is a Job Fair Company that specializes in Accounting, Banking, Customer Service, Human Resources, Marketing and Sales recruiting. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our job fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent...
Position Description Who we are: Largest Payment Processor in the United States • Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services (www.merch.bankofamerica.com) delivers a comprehensive suite of innovative payment solu...
Miracle-Ear is looking for an appointment setter - scheduler. This person will be making outbound calls, setting appointments, managing the schedule for clinics, taking incoming calls, cold calls, warm calls off of files, reports, patient retention and mailings. Skills necessary are: · PLEASANT, PROFESSIONAL and ARTICULATE phone voice · Inside sales and or phone sales experience a plus! · Strong c...
Manpower is looking for Tech savvy people to GROW within a high volume call center. This position is entry level but we prefer at least 6 months of customer service. You have a chance to earn some extra money a month; you can receive up to $200 in performance incentives monthly!!!! You must have a high school diploma. Full time job, Benefits and a huge opportunity for growth! Training is 4 weeks l...
We are specifically looking for candidates that can work 1st, 2nd and 3rd shift. Join our team! Manpower is seeking Delivery Specialist to join our elite team at the inbound IBM Call Center in Boulder, CO. As a Delivery Specialist , you will be responsible for handling non-complex to moderately complex requests regarding products, services or personnel via phone, fax, e-mail or other means. Apply...
Major Job Duties and Responsibilities: Design Release Engineer Assistants (DREA) will assist Design Release Engineers (DREs) in certain administrative tasks associated with the Global Vehicle Development Process. • Write miscellaneous material type work orders to procure parts as needed for development work, mock-ups, marketing events, etc. and track from order through delivery. • Communicate with...
Customer Service Representative (CSR) Summary of Position A Customer Service Representative at Cinco Five first priority will be to provide assistance to customer and operate the cash register. Customer service includes greeting guests, directing guests to products, and providing product knowledge. When running the cash register, cashiers will scans each items, process payments, provide change, an...
Customer Service Representative (CSR) Summary of Position A Customer Service Representative at Cinco Five first priority will be to provide assistance to customer and operate the cash register. Customer service includes greeting guests, directing guests to products, and providing product knowledge. When running the cash register, cashiers will scans each items, process payments, provide change, an...
Req# 156886BR Position Title Customer Service Technical Support Representative/Relay Operations Position Summary Answers telephone and written or Internet-based inquiries of a technical or complex nature from customers regarding company products. Support is primarily related to external clients but may also assist/advise internal clients. Analyzes non-routine problems with nonfunctioning electro/m...
Req# 156772BR Position Title Care Account Services Representative I Position Summary Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers ser...
Req# 156083BR Position Title Credit Representative II Position Summary Provides administrative support in the credit application process and acquisition of new customers. Receives inbound calls from customers and Sales to perform authentication for identity verification as a fraud prevention measure. Makes decisions on credit approvals or declinations based on guidelines provided by management. Re...
CareFlite is the only nonprofit fully integrated medical transportation company serving North Central Texas. Customer Service Representative PRIMARY FUNCTION: This position has primary responsibility for assisting in the administration of all aspects of the membership program in Right CAD as well as supporting the Membership Program Manager, Membership Office Supervisor and Membership Coordinators...
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