Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14577
Company Confidential Harlingen, 78552
NewToday.bmp General Mujer responsable para cuidar nios y limpiar casa. Llame a 956-320-3986...
SERVICE ADVISOR Motivated and detail oriented individual needed to become part of our busy service team. Candidate must be self-motivated, have a positive attitude and work well with others. Basic computer skills and experience needed. Apply at Apple Ford Quick Lane, 2113 Lakeside Dr., Lynchburg, VA. No phone calls please. As Posted in the Lynchburg News and Advance...
Akron, 44308
FedEx Custom Critical has immediate openings for Customer Service and Sales Positions. Want to learn more about a company that is always on the move? Visit our booth at the Career Fair on August 26th, 2014 10am - 1pm The Job Center 1040 E Tallmadge Ave, Akron, OH 44310 Cant attend the Career Fair? Visit fedex.com/careers for these and other opportunities. Be Part of our Growing Team Source: Akron...
GE Capital Retail Finance Imagination Applied It's every person for their team. Want to make it to the top? Then start be being part of a great team. We support you. You support us. We all succeed. Join us at GE Capital Retail Finance, and get all the pay and incredible benefits of a global leader, plus something you won't find anywhere else: people who want to succeed, and want to help you do it...
Akron, 44308
Customer Service Representative Position Summary: Answers inbound calls and provides technical and customer support to one of country's largest cable/internet companies. Follows troubleshooting steps and utilize appropriate tools to provide assistance in a timely fashion. May engage in up-selling and introduction of additional products or services. Additionally, provides a positive experience for...
Company Confidential Livonia, MI, 48150
customer service Restoration dry cleaners, full time, Livonia area. No experience necessary. Call 734-422-9000....
Requirements: Our requirements include: High school diploma or equivalent Valid driver’s license with clean driving record Minimum of 2 years of recent, high-volume experience as a phlebotomist. Excellent pediatric experience is required. Requires passing a data entry test with 3,000 ksph with 10% or less error rate Prefer candidates with 3 or more years of phlebotomy experience in a reference lab...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a required minimum of three years experience as a patient service technician/phlebotomist. In addition...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a required minimum of three years experience as a patient service technician/phlebotomist. In addition...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood coll...
Requirements: Our requirements include: High school diploma or equivalent Valid driver’s license with clean driving record Minimum of 2 years of recent, high-volume experience as a phlebotomist. Geriatric and Pediatric experience is required. Requires passing a data entry test with 3,000 ksph with 10% or less error rate. Prefer candidates with 3 or more years of phlebotomy experience in a referenc...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood coll...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit strong customer skills demonstrating a patient-cen...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood coll...
Requirements: License/Certification/Education: Bachelors Degree in MT or related science 1-3 years of customer service experience Well Organized, with attention to detail Able to work independently, but still be a team player Able to multi-task Working knowledge of Outlook, Word and Excel Excellent communication skills and a team player Job Description: This position is in a call center. Acts as a...
Requirements: High School Diploma or equivalent. Call center experience required. Clinical laboratory testing, medical front or back office, phlebotomy or similar experience required. Strong written and verbal communication skills, PC knowledge, and data entry required. Passing score on data entry assessment required - 5,000+ KPH and a 5% error rate or less. Job Description: Assist patients and ph...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood coll...
Requirements: License/Certification/Education: Requires a High School diploma or equivalent w/ 2 plus years of specimen processing experience in a core laboratory. AS Degree in Health Sciences field strongly preferred. Have an above average understanding of Microsoft Word and Excel and good written and oral communication skills. Job Description: The Center for Molecular Biology and Pathology is se...
Requirements: High school diploma or equivalent Minimum of 2 years of experience as a patient service technician/phlebotomist Proficiency in the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, TestCup, pediatric blood collections, and difficult...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.40.47-304
eTrustLogo