Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12531
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Tech Service is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity t...
This is an outstanding opportunity to work for one of the top 3 telecommunications companies in the world. We are seeking people who have strong customer service and sales skills in a number of industries and would like to have their weekends off. This is perfect for the bilingual retail sales rep or customer service specialist who is tired of working every weekend. Below is an overview of what Ce...
Professionals with customer service experience are wanted to fill our Account Manager position. We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this h...
CUSTOMER SERVICE POSITIONS- SALARIED We are looking to staff 2-3 more retail stores with 5-6 full time Customer Service Associates to keep up with the expansion! ISA-ATX is a Promotional Marketing firm that handles Advertising, Customer Service and Sales for one of the most prestigious Satellite companies in the nation. We work with Fortune 500 companies to help promote our brands. Our company has...
NEW LOCATION! We’re Hiring! ABOUT THE JOB: Our organization is experiencing rapid growth! Our current openings are entry level and candidates will be trained in marketing, customer service, advertising strategies, and management techniques. We are now scouting for self-motivated individuals to assist with new campaigns! We are the number one, full service, acquisitions firm and we specialize in pr...
We have a need for a Client Account Manager. This is a full-time position. This person will interact with their assigned clients to help resolve issues and keep the client happy. You will also work with various groups to get issues resolved, including IT and others. Your clients will be financial industry professionals so any related experience would be a plus. The salary for this position is $45k...
Our Retention Representatives are an integral part of our team, as they are the frontline voice to our customers. In this role, employees are responsible for interacting with customers by telephone to meet daily, weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention. This is an outstanding opportunit...
Position Standards & Competencies Position Title: Inbound Wheel CSR Supervisor: Sales Manager - Wheel Call Center Position Purpose: The primary and ultimate responsibility of the Inbound Wheel CSR is to increase clients market share in the wheel sales channel and contribute to the overall attainment of the annual sales plan. The Inbound Wheel CSR will report to the Sales Manager - Wheel Call Cente...
CUSTOMER SERVICE REP Binswanger Glass Binswanger Glass, one of the nation’s leading glass companies, has an immediate opening for an experienced Customer Service Representative for Corpus Christi, TX. Candidates should possess strong telephone sales closing ability, along with excellent customer satisfaction skills. Successful candidate will assist branch manager preparing daily reports, ordering...
Workforce Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...
Workforce Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...
Workforce Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...
Suburban Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy busi...
DIRECTV Customer Service & Sales Rep Do you find yourself asking this question? "How am I supposed to have 3-5 years experience if nobody will give me a chance?" If so, look no further. You have found the company that will personally create the future leaders of the sales & marketing industry. Who are we? Kingson Group is a firm that specializes in direct marketing and inside sales for some of the...
Job Description: Adecco Group has current and immediate job opportunities for several Customer Service Representatives in Plano, TX. These positions are full time hours (10:00 a.m. - 7:00 p.m.) Potential of temp to hire. The Customer Service Representative provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and / or fulfillment req...
Data Entry Specialist / Scheduling Department: The nation’s largest provider of litigation support services has a full-time opening for a data entry specialist/client service representative. The position will initially be based in our downtown Ft. Lauderdale office, with an anticipated later move to our Hollywood location. The ideal candidate will be a quick typist (40 wpm minimum required), on ti...
Job Description: Immediate career opportunity with premier hospitality group for an Assistant Controller - Experience and Qualifications: Essential: Previous experience as a Hotel Assistant Controller (minimum 2-3 years) Computer skills- Microsoft Office, Financial Systems Accounting or Business degree Tax regulations and reporting requirements Position pays 90K + bonus Job Experience: Experience...
YOU'RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family. Equal parts detective, ally, troubleshooter and negotiator,...
Job Description: Adecco is assisting a local client in their search for an ambitious, reliable Customer Service Representative to join their rapidly growing team in their St Petersburg, FL office. This is a temporary-to-permanent job opportunity. This role is responsible for driving customer excellence through day-to-day interaction with customers around the globe. You will be expected to handle c...
Our Retention Representatives are an integral part of our team, as they are the frontline voice to our customers. In this role, employees are responsible for interacting with customers by telephone to meet daily, weekly and monthly retention and sales goals by offering recommendations of products and services to ensure customer satisfaction and customer retention. This is an outstanding opportunit...
Sponsored results
(89) Real Jobs Paying $21-$97/Hour- Available Now. Apply Online!
800Hiring.info/Get-Hired
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
uber.com/Apply-Now
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Local Positions Are Available Now. Fill Out Your Job Application Here!
CallCenter.JobTomic.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)
Problem Solving for a Sky job for Customer Service?
I have a telephone interview tomorrow for a Customer Service and 1 of the question is 'how do I go about problem solving and how I deal with it' I have come up with alot of answers but I'm needing abi...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-215
eTrustLogo