Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12409
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
About The Company Amphion, founded in 1998 and headquartered in Rancho Cucamonga, California, is one of our nation's fastest growing full service security systems integrators. About The Position The Service Account Manager “SAM”oversees and is responsible for all aspects of managing client orders for services and products. The “SAM” is primarily responsible for managing all aspects of their jobs,...
Sunset Kia of Venice Automotive Business Development Manager Earn Up to $60,000 + Per Year We’re Sunset Auto Group – one of Florida’s largest automotive retailers with 17 stores representing multiple vehicle brands. Our vision is to be Florida’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer lo...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Call Center Sales Representative Employee Type: Full Time Essential Functions and Requirements: Sales positions should have Call Center/Telemarketing experience. Sales associates handle a high volume of calls. Outbound Calls. (Potential, previous or established clients. "Warm Leads") Inbound Calls Ascertain client needs and offer appropriate services. Ensure accurate and proper protocol is followe...
Requisition ID: 3544 Title: Customer Support Assistant Division: Arthrex, Inc. (US01) Location: ALC-INC- Fort Myers, FL (US09) Main Objective: Provides administrative support to the Customer Service Department. Essential Duties and Responsibilities: Contacts Customers regarding order discrepancies to confirm correct products, quantity and pricing Confirms customer contact information to include ph...
Exciting career opportunity with a proven staffing industry leader! Growing company is seeking a professional and customer service focused candidate to join our company in our Shelbyville, TN office as a Staffing Coordinator. Primary responsibilities include working with our clients to provide outstanding and customer focused staffing services and solutions. Responsibilities include but are not li...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Superior Hyundai is in need of an experienced Call Center Manager! If you are interested in working for a dealership with excellent growth potential and a generous bonus structure, then look no further! We're looking for a ‘Type-A’ BDC Manager to lead a team of sales and service representatives. Automotive knowledge helpful but not a requirement. Paid training provided. If you're up for the challe...
A-Line Staffing Solutions is seeking experienced Accounts Payable/Customer Service Rep to work a full-time position in the area! Full-time, 40 hours/week. Monday – Friday Please indicate position of interest with resume to ***** Job Summary: Ability to help patients with paying their balance and setting up paymentarrangements Qualifications: Proficient in PC and MS Office skil...
Job Description This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. As a Customer Service Specialist, you will work closely with our Outside Sales Team and are expected to build customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to supp...
CUSTOMER SERVICE POSITIONS- We are looking to staff 2-3 more retail stores with 5-6 full time Customer Service Associates to keep up with the expansion! Legend Marketing Group is a promotional marketing firm that handles advertising, customer service and sales for one of the most prestigious satellite companies in the nation. We work with Fortune 500 companies to help promote our brands. Our compa...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Company Confidential Bellevue, WA, 98004
Local high-end retail shop seeks a qualified and enthusiastic Sales Associate/Purchasing Agent with a background in jewelry and a knack for great customer service. Position Summary: An ideal Sales Associate / Purchasing Agent would be responsible for aiding customers with their transaction by evaluating items based on quality, availability and price/market and possesses the skills to do so in an o...
Job Description: Customer Service Greeter/ Processor - must be able to work flexible retail hours, stand all day, and feel confortable working with customer. Must be able to work retail hours/weekends and holidays. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Job Experience: Data entry Speaking with customers/public Customer Service Phone support Computer Skills Minimum Education...
Requisition ID: 3545 Title: Customer Service Coordinator Division: Arthrex, Inc. (US01) Location: ALC-INC- Fort Myers, FL (US09) Main Objective: Provides contact and communications with customers to assure that customer needs are addressed and problems are studied and resolved. Essential Duties and Responsibilities: Receives inbound phone calls and enters customer orders into the computer to commu...
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Answers for Customer Service Jobs

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Customer service job interview questions?
I am going to be interviewing for a call center customer service position tomorrow. I do not have any previous customer service experience, so it's going to be difficult if I encounter questions that ...
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)

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