Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 163502
Job Description: One of Santa Barbara?s premiere organizations is interviewing now for several talented customer service representatives. You will provide courteous, friendly and efficient customer service when processing orders and answering questions; from internal customers, inbound calls as well as inside sales calls. Qualifications: ? Proficient in Microsoft Office Applications ? Excelle...
Service Coordinator/ Help Desk- Tier I Agent At Coinmach Service Corp (CSC) we’re hiring! CSC is a national, leading provider of performance-driven equipment and industry-leading service solutions to the commercial and multifamily industries. CSC has one simple goal – to create customers for life. We know that the key to achieving our goal is our people. Our employees are dedicated to providing ...
Department: 60490 - ASHM - OKC Warehouse Schedule: Variable Shift: Hourly Part Time Hours: 28.00 Requisition #: 29076 Job Details: Position is located in OKlahoma City, OK Must be 21 years of age. Job Summary: Uses sales, service and educational skills to ensure safe delivery, setup and use of equipment, and to maintain the quality provider image for Saint Francis Health System. Education...
My1HR is currently seeking to grow our call center staff. We are looking for ambitious applicants who have experience in the technical support and customer service industry. Cash handling experience is a plus! This position covers a multitude of duties and is very fast-paced. You will provide remote application and technical support to end-users of the cloud-based proprietary software, including ...
Love NYC in the Holiday Season?? Looking for extra cash to get gifts?? Well Lorelei can help... I am in need of extra help with a retail client of ours.. Answer phones Contact customers for orders etc Process gift cards Resolve Customer Service issues Product Knowledge Sales background would be great $14!!! This is a great opportunity to grab extra cash for the season. You MUST be flexible...
We are seeking an experienced Training Manager for our Oklahoma City, OK area Call Center. Ideal candidate will be charged with deciding the training needs of the Call Center Operations, along with the development and administration of training programs in a dynamic fast-paced and goal oriented environment. Must have experience in the following areas of training: New Hire Training, Skills and or T...
Position performs a wide range of clerical and administrative assistance functions. Responsible for maintenance of records, data retrieval/compilation, financial reporting (budget/variance/cost tracking), month-end close, and ensuring that all transactions are in compliance with Sarbanes-Oxley. May perform some limited accounts payable activities. May perform some limited accounts payable activiti...
Company Confidential New York City, NY, 10001
Customer Service Coordinator (Consumer Goods) A contemporary home furnishings design and manufacturing company is seeking to fulfill a position for Customer Service Coordinator The primary purpose of this position is to handle the Customer Service calls related to customer questions, issues and possible returns of product. The Employee reports directly to the Vice President of Operations. Candid...
TELEPHONE SALES AGENTS IMMEDIATE OPENINGS! LAST CHANCE TO EARN EXTRA HOLIDAY CASH as an Inbound Telephone Sales Agent!! $8.51/hourly base rate PLUS A GREAT Incentive Program SEASONAL OPPORTUNITIES AVAILABLE Flexible Shifts to Fit Your Needs   Apply in Person at: 220 Hickory St. (3rd Street entrance) Warren, PA (814) 728-8080 Online at Monster.com Or email us at: ***** ...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ...
TELEPHONE SALES AGENTS IMMEDIATE OPENINGS! LAST CHANCE TO EARN EXTRA HOLIDAY CASH as an Inbound Telephone Sales Agent!! $8.51/hourly base rate PLUS A GREAT Incentive Program SEASONAL OPPORTUNITIES AVAILABLE Flexible Shifts to Fit Your Needs Apply in Person at: 3939 West Ridge Rd. Suite D-1 (814) 836-5572 Online at Monster.com Or email us at: ***** Background Check an...
Company Information Cole-Parmer is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world. Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research. Job Description Job Title:Customer Returns Specialist Rep...
TELEPHONE SALES AGENTS IMMEDIATE OPENINGS! LAST CHANCE TO EARN EXTRA HOLIDAY CASH as an Inbound Telephone Sales Agent!! $8.51/hourly base rate PLUS A GREAT Incentive Program SEASONAL OPPORTUNITIES AVAILABLE Flexible Shifts to Fit Your Needs Apply in Person at: 534 Allegheny Blvd. Franklin, PA (814) 437-4703 Online at Monster.com Or email us at: ***** Background Check and...
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14014 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday-Friday 1:30-10pm rotating weekends CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in ...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
Requisition Number14312 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM_F 8hrs/day CitySALT LAKE CITY StateUtah DepartmentUOC CST 40A CALL CENTER- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture ...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number12903 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN CitySALT LAKE CITY StateUtah DepartmentUUH CST 32A MED & SPEC CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture...

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