Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13984
Apply and Interview now for ENTRY LEVEL Customer Service and Sales positions. This is an entry level sales position for our South Jersey office. Successful candidates can grow to Management. www.theinvictusgroupinc.com Please submit your resume by clicking the APPLY NOW button or for immediate consideration for the customer service position! The Invictus Group is currently hiring entry level profe...
Position: Sr Account Manager Location: Palm Beach County Status: Full Time Estimated Duration: Full Time Starts: Within a Couple Weeks Rate: $60k-$65k DOE Job Description: Our client, a boutique and reputable PR agency is seeking a Sr. Account Manager that really needs to be a jack of many trades. You should have 5+ years of experience in a small or midsize agency. THE INDIVIDUAL WHO WILL GET THIS...
The Customer Service Representative (CSR) is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The CSR will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues re...
Job Description: We are searching for full-time candidates. We are a Health focused Care Center open 24X7X365. We are seeking motivated individuals who have a background in health, nutrition, or clinical work. Qualified candidates will be handling both inbound and outbound calls, assisting diabetic patients in emergency, and non-emergency situations. Candidates must be able to work weekends and ho...
As a leading camera retailer, we at Cameta Camera are currently looking to hire a Customer Service/Order Processing Representative. We are seeking a hardworking individual with a positive attitude, strong communication skills, and a person who pays attention to detail. Responsibilities include but are not limited to: · Answering inbound calls · Processing customer orders and inquires · Responding...
About WakeMed WakeMed Health & Hospitals , located in Raleigh, North Carolina is an 870+ bed private, not-for-profit network of medical centers, ambulatory care centers and outpatient facilities, representing the largest health system in greater Raleigh, North Carolina. Our system includes over 7,600 nurses, technologists, medical support staff, and more than 1,000 affiliated physicians who repres...
About WakeMed WakeMed Health & Hospitals , located in Raleigh, North Carolina is an 870+ bed private, not-for-profit network of medical centers, ambulatory care centers and outpatient facilities, representing the largest health system in greater Raleigh, North Carolina. Our system includes over 7,600 nurses, technologists, medical support staff, and more than 1,000 affiliated physicians who repres...
About WakeMed WakeMed Health & Hospitals , located in Raleigh, North Carolina is an 870+ bed private, not-for-profit network of medical centers, ambulatory care centers and outpatient facilities, representing the largest health system in greater Raleigh, North Carolina. Our system includes over 7,600 nurses, technologists, medical support staff, and more than 1,000 affiliated physicians who repres...
Golf Galaxy® is a first-of-its-kind interactive golf store, combining great selection and pricing with pro shop service. Our 16,000 to 18,000 square foot stores boast one of the most comprehensive collections of golf equipment, apparel, accessories and novelties ever assembled under one roof, as well as a host of interactive features. The store concept also features a complete offering of services...
Join our Team! Room Attendant Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is searching for an individual who has an eye for cleanliness and takes pride in what they do. This position is primarily responsible for cleaning public areas, guest rooms and bathrooms. Other duties include stocking supply carts, room d...
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs. The...
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The key responsibilities and accountabilities are: Provides world...
Customer Service Representative SunSource, headquartered in Addison, Illinois (a suburb of Chicago), is one of North America’s leading fluid power distribution companies, providing products, services and information in hydraulics, pneumatics, filtration, automation systems, and related industrial components, serving both the industrial, OEM, MRO, and mobile equipment markets. We are currently look...
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant. If you think you have what it takes then apply with us to be a Hertz Vehicl...
To Apply, please click here: http://jobs.ucsd.edu/bulletin/job.aspx?cat=search&sortby=rank&jobnum_in=72197&search=72197 DESCRIPTION As a member of Facilities Management's Customer Relations Team, provide assistance to campus customers needing a variety of support in the operation and maintenance of campus buildings, grounds, utility systems and energy related functions. Accept, refer/dispatch 200+...
Help desk Analysts – Night-Shift (Sunday Through Wednesday) Suburban Philadelphia PA = Are you a Help desk Analyst / Technical Support Analyst seeking to be a part of a company recognized as a leader in their industry? If so, Modis has opportunities with Philadelphia area clientele looking for you! Presently, we have several needs for contractors for a long term opportunity, some of which have pos...
Job Summary: Formed in February 2000, Chi-Rho Financial, LLC (Chi-Rho) is an Atlanta based investment advisor firm specializing in hedge funds. Chi-Rho is the General Partner for four fund of hedge funds and manages approximately $556 million in assets. At Chi-Rho, our goal is to provide knowledgeable advice and value-added insight into the complex world of hedge fund investments. Chi-Rho is seeki...
About the Company For over 126 years, Morgan Services, Inc. has provided the finest quality uniform and linen rental items in the industry. To improve our ability to meet customers’ needs, every Morgan team member undergoes a formal orientation program and rigorous on-the-job training so that he or she is prepared to serve our customers. In this way, we weave the thread of experience into our memb...
Manpower is looking for Tech savvy people to GROW within a high volume call center. This position is entry level but we prefer at least 6 months of customer service. You have a chance to earn some extra money a month; you can receive up to $200 in performance incentives monthly!!!! You must have a high school diploma. Full time job, Benefits and a huge opportunity for growth! Training is 4 weeks l...
We are specifically looking for candidates that can work 1st, 2nd and 3rd shift. Join our team! Manpower is seeking Delivery Specialist to join our elite team at the inbound IBM Call Center in Boulder, CO. As a Delivery Specialist , you will be responsible for handling non-complex to moderately complex requests regarding products, services or personnel via phone, fax, e-mail or other means. Apply...
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