Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 15756
Join the fastest growing team in the hospitality industry.Diamond Resorts International®!! The Contracts Processor is responsible the preparation of all legal sales documentation associated with vacation ownership. The team generates operational reports, reviews all documents ensuring accuracy, assists Sales and Quality Assurance, opens and closes the daily transactions. They also work to ensure t...
The Dispatcher answers all incoming telephone calls to gather and organize tour information as it is called in by the Concierge. The Dispatcher provides support for the productions staff and management. The Dispatcher is expected to meet and/or exceed guest, vendor and team member expectations. JOB RESPONSIBILITIES: Accurately input tour data and guest information in the company database. Answer i...
We are looking for a highly organized, self-motivated go getter to help us grow our business. Your main responsibility will be providing exceptional service to our existing clients, meeting appointment setting goals and assisting the agency in meeting our sales goals. If you are looking to make a positive career change and would like to join a winning team representing the number one personal line...
Please submit your resume by clicking the APPLY NOW We are currently hiring entry level individuals with good communication skills with customers. These skills have shown to be transferable and create a faster path towards success within our business. Current candidates are applying for our entry level position which focuses on the development of that individual into a management role. The followi...
If you look worldwide you will see that Sales is the most sought after skill that companies are looking for. Why? Simple, it's because a company only succeeds if it sells it product or service to us the consumer. Here at Wallace Morgan we have a reputation for getting things done. We make sure our clients increase their market share at an extremely fast pace and do so whilst being cost effective t...
Blue Devil is expanding! Blue Devil began as a startup in the event marketing and promotional advertising industry with the goal to set new industry standards and bring innovation to our clients' campaigns. Now, our client portfolio has grown with us and we have expanded to locations throughout North America. As a result, we are looking for our next team members for our Raleigh location and beyond...
Dispatcher Wanted for a Successful Taxi Company covering York County, SC Job Description: Answer incoming customer calls, collect necessary information and relay that information to the drivers. Good phone skills, good customer service skills, ability to quickly make decisions, and ability to work in a fast-paced environment required. Multi-tasking is a necessity on this job. The ideal candidate i...
IMMEDIATE CUSTOMER SERVICE REPS NEEDED Blue Devil is currently looking for entry level sales representatives and experienced account executives to represent and sell AT&T U-VERSE to an array of customers. Given that we prefer to promote from within, this role can become a springboard to future leadership positions. This is an opportunity to establish and manage our Marketing & Customer Service Dep...
Customer Service Representative Job Purpose: Attracts and Serves customers by providing product and service information at events and promotions. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about products and services. Opens customer accounts by recording account information. Resolves product or service...
The Tour Receptionist graciously welcomes and checks-in the clients coming to a sales presentation. The Receptionist coordinates the sales line (rotor), properly assigns clients to sales agents and updates tour information. The Receptionist updates and keeps track of all tour results. The Receptionist is responsible for daily data entry of tours and updating & maintaining all tour reports in MS Ex...
Full training provided We are looking to hire Immediately What are we looking for in applicants? -Customer service experience -Desire to move up the corporate ladder -Outstanding social skills -Networking capabilities -Worked in a team-oriented environment -A self-motivated personality -Possess market place knowledge About us: We are one of the leading advertising and marketing firms in the NY are...
Join the fastest growing team in the hospitality industry.Diamond Resorts International®!! The Contracts Processor is responsible the preparation of all legal sales documentation associated with vacation ownership. The team generates operational reports, reviews all documents ensuring accuracy, assists Sales and Quality Assurance, opens and closes the daily transactions. They also work to ensure t...
SPORTS MINDED PROFESSIONALS: CUSTOMER SERVICE ASSOCIATES! Promotional Marketing Co. Set for expansion, again. *Hands on Training* Learn All Aspects of Business CANDIDATES MUST POSSESS THE FOLLOWING: -GREAT ATTITUDE -NO EXPERIENCE NEEDED -STUDENT MENTALITY - TEAM LEADER - GREAT WORK ETHIC AND AMBITION...
Do you enjoy assisting people and making a difference in the lives of your clients? Always Best Care is looking for strong Caregivers who want to combine professional care management and superior services to older adults, their families, and the professionals involved in their care. The Caregiver plays a pivotal role in the success of our business. The Caregiver will be focused solely to provide c...
Do you enjoy assisting people and making a difference in the lives of your clients? Always Best Care is looking for strong Caregivers who want to combine professional care management and superior services to older adults, their families, and the professionals involved in their care. The Caregiver plays a pivotal role in the success of our business. The Caregiver will be focused solely to provide c...
Accelerated Marketing is one of the premier marketing and advertising firm in the Long Island/ New York City area.​ We specialize in gaining a fast, measurable advantage for our clients.​ We create a positive image for our clients, the key to our success and growth is the ability to generate a greater market share for each and every client.​ In order to deliver results to our clients, we are in ne...
Do you enjoy assisting people and making a difference in the lives of your clients? Always Best Care is looking for strong Caregivers who want to combine professional care management and superior services to older adults, their families, and the professionals involved in their care. The Caregiver plays a pivotal role in the success of our business. The Caregiver will be focused solely to provide c...
Do you enjoy assisting people and making a difference in the lives of your clients? Always Best Care is looking for strong Caregivers who want to combine professional care management and superior services to older adults, their families, and the professionals involved in their care. The Caregiver plays a pivotal role in the success of our business. The Caregiver will be focused solely to provide c...
Do you enjoy assisting people and making a difference in the lives of your clients? Always Best Care is looking for strong Caregivers who want to combine professional care management and superior services to older adults, their families, and the professionals involved in their care. The Caregiver plays a pivotal role in the success of our business. The Caregiver will be focused solely to provide c...
Position Outline: You will interact directly with customers by offering a total home solution for their TV, High-Speed Internet, and Telephone needs with products and services technologically superior to the competition. This position offers great growth potential, advancement opportunities, and a fun and energetic work environment. Ideal Candidate Description: ACCELERATED represents Verizon FiOS...
Sponsored results
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Gain Greater Financial Stability With Part Time Work. Find Out How!
LifeReimagined.AARP.org
$47/hour Part-Time Job Openings. Requirements: Must Have Computer.
www.Best-Home-Jobs.net
Make $17-$27/hr Working at Home. Requirements: Must Have Computer
www.workingmother.com/

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.25.38-201
eTrustLogo