Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 142388
Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure of assigned projects. Must ensure resources, scope, time and quality are managed in alignment with the external project environment (inside and outside of the company). Addi...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be ...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
Scheduling Coordinator needed to drive our continued growth in Palm Beach County. As a nurse registry, we are continuing to build a dynamic, customer service oriented culture and assembling a team of consistent top performers. We want the best, most talented, energetic, fun, and result-driven professionals. Job Title: Scheduling Coordinator Reports To: Office Manager Job Summary: Responsible f...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
tbd What is SST? Systems & Services Technologies, Inc. (SST), an EGS Company, is the recognized leader in third-party receivable servicing. We provide end-to-end, customized servicing solutions across the credit spectrum (sub-prime, non/near prime and prime) for auto loans and leases, recreational vehicles, boats, motorcycles and power sports equipment, credit cards, signature loans, manufacture...
The ideal incumbent will possess technical product knowledge of current hematology systems. The incumbent will manage day to day activities in the Miami Call Center and provide direct supervision to Call Center employees while managing and directing general workflow. The supervisor ensures the department's regulatory requirements, policies, and procedures are adhered to. Resolves routine but tech...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Position Available: Debt Counselor / Collection Professional Location: Rochester, New York Office SUMMARY OF POSITION Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps borrowers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates expe...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
Description: Come meet us at our Job Fair!!! Apply Today to Qualify for an On-Site Interview If you attend the Fair, please be prepared to spend up to 2 hours with us. Monday, November 3rd, 2014 Tuesday, November 4th, 2014 11:00am - 6:00pm UnitedHealth Group Office 3100 AMS Blvd Green Bay, WI 54313 Don't wait to apply - we have training classes starting soon that are designed to set you...
Pentair Overview We are a global water, fluid, thermal management, and equipment protection partner with industry leading products, services, and solutions that fit your changing needs. We aim to deliver the adaptive, industry-leading solutions that help ensure a safer, healthier future for all. Pentair works at the very center of global commerce, providing critical inputs to a wide range of esse...
Description: Come meet us at our Job Fair!!! Apply Today to Qualify for an On-Site Interview If you attend the Fair, please be prepared to spend up to 2 hours with us. Monday, November 3rd, 2014 Tuesday, November 4th, 2014 11:00am - 6:00pm UnitedHealth Group Office 3100 Ams Blvd Green Bay, WI 54313 Don't wait to apply we have training classes starting soon that are designed to set you u...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
Pentair Overview We are a global water, fluid, thermal management, and equipment protection partner with industry leading products, services, and solutions that fit your changing needs. We aim to deliver the adaptive, industry-leading solutions that help ensure a safer, healthier future for all. Pentair works at the very center of global commerce, providing critical inputs to a wide range of esse...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 1...

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