Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 184659
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
Do you enjoy the internet and being online? Afni is now hiring Sales Chat Representatives. In this role, you will use your internet navigation and sales skills to help guide customers through the client’s website to research information, and recommend products and services. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
Take Care Private Duty Home Health Care Position: SCHEDULER - Home Health (Sarasota, Florida) Reply to: ***** Be Part of a Great Team The Take CareScheduler is responsible for providing premier customer service relations with caregivers and organizing, tracking and coordinating caregivers’ schedules via both telephone and in person. The Take CareScheduler is an individ...
Company Confidential Solon, OH, 44139
Novak Insurance Agency in Solon is looking for an experienced Manager for Commerciall LINES. Experience to include knowledge of agency management systems and work with multiple national insurance carriers. Preparing New business submission, servicing existing clients, make presentations, Agency Mgmt experience REQUIRED. (AMS or APPLIED) Large and sophisticated customer base with daily discussion...
Fellowship Hall, an 83-bed private, not-for-profit specialty hospital offering abstinence-based alcohol and drug treatment based on the 12-Step Model of Recovery, located on a serene 120-acre country setting in Greensboro, NC, is currently seeking a Continuing Care Coordinator. Fellowship Hall has been established for 42 years and enjoys a stellar reputation as one of the premier treatment provide...
The Application Specialist (Technical Support) is a newly-created position offered by one of the country’s premier Industrial Automation and Motion Controls distributors. The Application Specialist is responsible for interacting with the customer to assess needs, provide technical support, application assistance, communicate product/cost information and follow up on quotes to ensure product needs...
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our rema...
Customer Service Representative for Regional Commercial Insurance Agency About the Company James Greene & Associates, Sherwood, AR, is a fast-paced, aggressive mid-sized commercial insurance agency that has shown consistent revenue growth year after year. Our purpose statement is "Serving Those Who Serve Others." We specialize in insuring churches and other religious institutions, child care fac...
The Outbound Marketing Manager will be both an IC and lead a team of subject matter experts dedicated to developing and delivering email services in support of RS Outbound Marketing efforts. This will include proactively establishing, refining & deploying email standards, processes and best practices and working with the Analytics team to develop, expand and deploy the digital test program. Specif...
Lanyon is the leading provider of cloud-based software for the meetings and events industry and corporate travel programs. Our meeting and events tools help professionals organize and market their events and conferences. Our software also provides a virtual marketplace for corporations to effectively manage their travel spend with hotels. Due to our new position in the market and having joined the...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Job Description Konica Minolta Business Solutions USA, Inc. is an award-winning provider of advanced imaging and networking technologies from the desktop to the print shop. Over the past few years, Konica Minolta has been recognized with numerous industry and business accolades. Great Opportunity for a Color Imaging Specialist - 0ffice Systems Professional!!! RESPONSIBILITIES Performs basic pe...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...

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