Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176323
True North A/R , a National Accounts Receivable Management firm, specializing in healthcare receivables, is in need of highly motivated, detailed oriented and results driven individuals to join our Sacramento team as debt collectors. True North/AR operates as a subsidiary of EOS CCA, one of the largest accounts receivable management companies in the US, with clients in Western US and Hawaii. Res...
Seeking Customer Service Representative (both Entry Level and Experienced) to provide sales support and the ability to flow jobs through the shop. The CSR will decide and when to take action for the purpose of fulfilling the company's commitment to our customers as a part of, or in filling the place of the sales person he / she is responsible to, while ensuring that all company policies and standa...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Professional TECHNICAL SUPPORT REPRESENTATIVE EXTOL International, Inc. a Software 500 Company located in Pottsville, PA , is seeking motivated candidates with the technical background to learn all aspects of our B2B integration and data transformation software. We employ talented people who are focused on delivering superior technical support to our customers and are enthusiastic about workin...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
PURPOSE This position is responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. ESSENTIAL FUNCATIONS • Act and work in a manner that is consistent with company’s core values. • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operati...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Co...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Do you have the drive and desire to make an impact on customer needs and business demands? Are you a self-starter, creative, and have an entrepreneurial spirit? Are you a professional who is looking for an opportunity to work with a stable international company? Custom Glass Solutions by Guardian has an outstanding career opportunity in its Worthington, OH office facility. We are seeking a Custome...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative - Inside in Blue Bell, PA. Earn $12.65 per hour at this full time, temp-to-hire position. Work 20 - 40 hours per week, schedules vary, Monday through Sunday, 8:00 AM to 11:00 PM. Great opportunity for recent college graduate...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
1 YEAR ASSIGNMENT: Position Description: Service Desk Agent provides technical support to clients over the phone. Including hardware & software support of PC’s, password resets, and in-depth trouble shooting, supporting multiple products and mobile devices. Candidate skills REQUIRED, or verifiable education REQUIRED: · Minimum of 1 year Inbound Call Center or customer service experience trouble...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Rep Assoc) for a (2+ months Contract) position working out of their facility in (Salt Lake City UT - 84120) Job Responsibilities: ? Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns ? Provide accurate information and...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative) for a (13+ months Contract) position working out of their facility in (Irving TX - 75063) Position Purpose: In this position, you will work in a dynamic, professional, customer service-oriented call center environment, servicing financial institution clients. You will respond...

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