Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12514
Position Summary To assure all customers are courteously served with their purchases in a clean and attractive environment. Duties and Responsibilities Assist in stocking and recording stock . Complete physical inventory each month requiring lifting, counting and using a step ladder. Responsible for knowing all new policies and procedures in the Merchandising Department. Job Tasks must be finished...
PRINCIPAL ACCOUNTABILITIES: Assemble, test and troubleshoot equipment to board level. Understand both mechanical and electrical sections of hi-tech machines. Understand digital and analog electronics, chassis wiring, blueprint reading and schematics. Develop and program customer formats on equipment; interface equipment with customers' computers utilizing software and hardware options. Perform pre...
Customer Relationship Specialist The Hartford is currently hiring Customer Relationship Specialists for our Commercial Insurance Division. We provide professional paid training to prepare you for the real world of commercial insurance at The Hartford. Our extensive training program includes initial classroom training and continuous interactive, classroom and on the job training throughout your fir...
Company Confidential Davenport, IA, 52804
IMMEDIATE OPENING do to a desire to triple our monthly production , we are expanding the size of our office. No experience necessary, Great starting earing and advancement opp. Must be neat in appearance and able to start this week. Up to $500/WK to start per agreement call for interview or send resume 563/386/5081...
Description Oncology Contracting Manager USMA Division Role Responsibilities: • Manage assigned Strategic and Secondary Accounts. • Lead the Contract pull-through by actively coordinating with internal and external partners • Gain access for oncology portfolio and develop KTL support with targeted accounts • Develop and execute Account Business Plans for Strategic Accounts • Expert understanding o...
Description Oncology Contracting Manager USMA Division Role Responsibilities: • Manage assigned Strategic and Secondary Accounts. • Lead the Contract pull-through by actively coordinating with internal and external partners • Gain access for oncology portfolio and develop KTL support with targeted accounts • Develop and execute Account Business Plans for Strategic Accounts • Expert understanding o...
Description Oncology Contracting Manager USMA Division Role Responsibilities: • Manage assigned Strategic and Secondary Accounts. • Lead the Contract pull-through by actively coordinating with internal and external partners • Gain access for oncology portfolio and develop KTL support with targeted accounts • Develop and execute Account Business Plans for Strategic Accounts • Expert understanding o...
Our client is looking for a client facing sales professional with a proven track record of success. The ideal candidate will bring confidence, an assertive yet tactful personality, credibility and high integrity, coupled with an excellent work ethic and strong closing skills. He or she will excel in a short sales process with the ability to overcome objections and thrive in a high-energy environme...
Our client is looking for a client facing sales professional with a proven track record of success. The ideal candidate will bring confidence, an assertive yet tactful personality, credibility and high integrity, coupled with an excellent work ethic and strong closing skills. He or she will excel in a short sales process with the ability to overcome objections and thrive in a high-energy environme...
Job Responsibilities and Requirements: This position will allow you to experience working in an agent's office and to explore the opportunity to become a Company yourself. Responsibilities Establish customer relationships and follow up with customer's, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, e...
Overview: The leader in Mobile IT, MobileIron has been chosen by thousands of organizations that are transforming their businesses through enterprise mobility. Available as an on-premise or a cloud solution, MobileIron was purpose-built to secure and manage mobile apps, content, and devices for global companies. MobileIron was the first to deliver key innovations such as multi-OS mobile device man...
Having Trouble Viewing This Job Posting? Here is a text only version: Champion Realty Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Centreville to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Navassa to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Issaquah to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing c...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Carolinas Realty Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Charlotte to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you do...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Conversion/Retirement Plan Administrator Nashville, TN; Murfreesboro, TN Full-Time $35,000 - $60,000 Posted 4/16/2014 Sophia Koo is recruiting for this position. Email your resume to Sophia Apply Job Details Conversion/Retirement Plan Administrator - Pension Administrator - Retirement- Pension Top Reasons to Work w...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Hawaii Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Almon Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Moxee to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer serv...
Having Trouble Viewing This Job Posting? Here is a text only version: Ruhl&Ruhl Realtors Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Bettendorf to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing custom...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Technical Account Manager - C+ programming Saint Louis, MO Full-Time $110,000 - $120,000 Posted 4/16/2014 Steve Eskovitz is recruiting for this position. Email your resume to Steve Apply Job Details We have an outstanding career opportunity for a Technical Account Manager or Technical Support Specialist to join a g...
Sponsored results
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
uber.com/Apply-Now
Up to $47/hr Part-Time Job Openings. Free Schedule, No Scam. Start Now
wahm.com/jobs
Work At Home Jobs Make $87/HR, Jobs Seen On TV. Jobs Hiring Now
www.HomeJobs-Finder.info
Positions Open in OR. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Tips for a Customer Service job interview?
I have a job interview on the 25th for a customer service role with National Express. I was wondering if I could get any tips on how I should conduct myself? Thanks in advance.

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-303
eTrustLogo