Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 187902
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financial services and rent-to-own purchase options. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and its team members. We are hiring a Customer Service Manager for our West Valley City, UT location. If you possess the qualities below and a strong desire t...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Technical Support Professional We are looking for individuals with a strong work ethic and solid customer service, communication, and problem-solving skills to join our Help Desk Support staff. This position will be supporting a retail point of sale system. Previous troubleshooting and customer service experience preferred. Basic networking understanding. Previous IT or computer education and/or t...
Job Title: Online Service Agent - Job# 0380 Department: Customer Service Center (CSC) Reports To: Customer Loyalty Lead FLSA Status: Non-Exempt/Hourly Location: Fremont, CA Job Description Overview: The Online Service Agent must be able to thrive in a fast-paced work environment where technical support & customer service skills are the keys to success. Monitor various web discussion forums a...
WELL ESTABLISHED, INDUSTRY LEADER SERVICE BUSINESS HAS STORE FRONT OPENING FOR SALES-ORIENTED INDIVIDUAL WITH CUSTOMER FRIENDLY PERSONALITY MEET AND GREET CUSTOMERS, PROCESS ORDERS, SUGGEST ADD-ON SALES COMPETITIVE PAY + BONUSES EXCELLENT HOURS OPPORTUNITY FOR ADVANCEMENT SALARY $21000.00 OR DOE REQUIREMENTS Must be customer focused & driven. Must Have Excellent Sales Ability Excellent...
An experiential marketing company is looking for an Account Director (AD) to work in their Fort Lauderdale, FL headquarters. The AD will be accountable for leading a team and overseeing the company’s relationship with their client while strategically maintaining and growing business. As the Account Director, you will be the champion of thought leadership and you will own the client relationship w...
Description NEW TRAINING CLASS STARTING FOR CALL CENTER REPRESENTATIVES!!! The Customer Service Associates are responsible for delivering general information to callers. Scripts will be provided and need to be used for all calls. Neither subject matter knowledge nor independent decision making is required by this position. This position is responsible for providing general information and assis...
Overview: Responsible for cleaning buildings, removing debris, and keeping areas neat and tidy. Vacuums and buffs floors, shampoos carpets, empties trash receptacles, and replace lining of trash cans. Responsibilities: Sweep and mop floors. Clean buildings by emptying trash, sweeping, and cleaning surfaces. Clean and disinfect laboratory equipment. Sterilize patients' rooms. Monitor buildin...
HIRING BONUS UPDATE: If you have Konica Minolta experience, you may qualify for a hiring bonus of up to 15% of your first year's base compensation. OneSOURCE Managed Services, a Xerox Company, is committed to providing excellent customer service. We have a rating high above the industry standards in Oklahoma City, Broken Arrow, Enid, Muskogee. If you would like to provide industry leading custom...
DialAmerica is committed to delivering a work experience that is rewarding and fun. We provide personal growth and recognition, integrity in the workplace and a positive work environment. We are currently hiring for our Sales program. You do not need to have previous sales or call center experience to be successful in the sales environment. You will be assisting customers by offering them an addi...
ADMINISTRATIVE ASSISTANT (4 YEAR DEGREE REQUIRED) NON-PROFIT - PROMOTING EDUCATION BROOMFIELD, CO $35,000 - $50,000/YEAR PLUS BONUS & EXCELLENT BENEFITS MINORITY CANDIDATES STRONGLY ENCOURAGED TO APPLY BILINGUAL (ENGLISH/SPANISH) A PLUS 4 YEAR COLLEGE DEGREE REQUIRED (please do not apply without this requirement) SEEKING CANDIDATES LIVING IN THE NORTH METRO AREA (NO FURTHER SOUTH THAN DOWNT...
-Busy inbound call environment -Answer customers' inquiries and issues regarding account maintenance, discrepancies in billing, funding, service, etc. -Maintain existing client relationships by providing exemplary customer service, product knowledge, empathy and professionalism. -Coordinate necessary processing changes needed for customers such as bank changes, correcting records and adjusting ...
Company Confidential Houston, TX, 77042
EXCITINGOPPORTUNITY FOR INDIVIDUALS WITH EXPERIENCE IN BEHAVIORAL HEALTH: Interface EAP, a national Mental Health Care Management Company headquartered in Houston, TX (Westchase District) is seeking experienced individuals in the behavioral health field for positions in our Clinical Services department. Applicants must possess a degree in a behavioral health science (Bachelor’s degree in Psycholo...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...

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