Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14029
Position Description: Camping World is America's #1 source for RVs, camping accessories, RV maintenance and repair. The Good Sam Club is the world's largest RV owners organization with 1.3 million members offering discounts at the Club's nationwide network of 1,700 Good Sam parks and resorts, vacation planning, roadside assistance and more to serve the outdoor enthusiast! Partnered together, Campi...
Position Description: If you are ready to put your experience to the test and have fun with a growing company, then check us out! Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a fantastic opportunity to hone your skills and become a true partner in helping us grow our company. Camping World is looking for a Sales Coordinator. Essential Job Functi...
Position Description: "Do What You Love and Love What You Do"! At Camping World and Good Sam, a Product Specialist works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ens...
Job Summary Would you like to join a dynamic User Experience team that is constantly solving new and challenging problems? Are you passionate about the user experience? Are you interested in being a core member of the development team collecting and documenting user requirements, facilitating and leading user interface design, advocating for the user throughout the development process, and testing...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient commu...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Position Title: PT Customer Service Representative - 2nd Shift Job Summary: The Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review orders, review gi...
Job ID EPM-00008395 Emerson Company Fisher Country United States State/Province Louisiana City Gonzales Publish Start Date Jul 29 2014 Job Level Experienced (Non-Manager) Customer Service Associate INSTRUMENT AND VALVE SERVICES Position Description POSITION:ManufacturingCustomer Service Associate Job Summary and Functions: This person will be responsible for interfacing with industrial manufacturi...
Position Description: Weichert, Realtors has combined our full-service philosophy with a custom developed, state-of-the-art technology solution which has transformed Weichert into a premier Internet marketer in the real estate industry. We are currently searching for Inside Sales Coordinators to join our fast-paced team located in Morris Plains, NJ. You must be an enthusiastic, driven professional...
Medical Collections Specialist Ajilon Professional Staffing is working with several clients in Chicago and nearby suburbs who seek to fill Medical Biller/Collector jobs immediately! You must have a minimum of two years’ experience in Medical Billing or Collection. These companies are premier health care providers and offer opportunities to enhance your experience and grow within the organization....
A contract-to-hire Bank Teller job in Houston, TX is currently being filled through Ajilon Professional Staffing. This position requires a minimum of two years of non-credit union banking experience. This position is responsible for providing quality customer service to clients by processing monetary transactions, balancing currency and resolving discrepancies, issues with client’s accounts. The p...
Hospital Registration Representative Job in Chicago, IL We have recently partnered with a Chicago Healthcare System that is seeking to fill several Hospital Registration Representatives for 4 of their locations all in the greater Chicago Metro area! This is a great opportunity to work for a large Healthcare System within Patient Access! If you have previous experience in Hospital Registration, Adm...
Our client, a healthcare organization in Essex County, is searching for a temporary Medical Office Manager to join their team! This position is open as there is an open seat within their department, and allows for an excellent opportunity to network with an organization that is hiring! This individual is responsible for the day to day operations and supervision of the office staff. Responsibilitie...
We are currently recruiting for a Bilingual Customer Service Representative job in the greater Indianapolis, IN area. This position requires fluency in Spanish or French as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insurance po...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
We are looking to recruit a dedicated individual to fill a Physician Credentialing Coordinator job in Chicago, IL. You must have at least 3 years’ experience in a medical credentialing specialist role. Also, you must be able to multi-task and wear many hats. If you are interested in a position that has room for advancement then this is a great opportunity for you. Responsibilities for the Physicia...
Ajilon Professional Staffing currently has a great job opportunity available near downtown St. Louis right now! Do you have experience with customer support? Do you enjoy talking on the phone with customers? This may be the job for you! This position will support current office staff with data entry of sales orders, assisting customers over the phone/email, and general office skills. This position...
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