Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14023
• Self-motivated, goal oriented individual to work in a team environment • Manage and grow existing accounts. • Market research ability to develop new clients (Prospecting, cold calls, participate in trade show events) • Communicate with suppliers in Japan to effectively work with USA/Canadian customers • Strong communication and presentation skills • Communicates with supervisor by submitting act...
Banner Finance of Laredo ( 2100 Corpus Christi St. Ste 11) has two openings immediately: Manager: Duties include office management, supervision of staff, loan processing, collections, customer service and cash transactions. Must have excellent communication skills, ability to work independently & exercise good judgment.Minimum of 2 year management experience necessary. Competitive salary & bonus s...
The objective of the Demand Creation Rep (DCR) is to support custom nurture campaigns aimed to drive conversion of Marketing Qualified Leads (MQL) through the sales funnel in order to meet revenue marketing goals. As part of the inbound Lead Generation team, DCRs are responsible for generating/converting fully qualified leads from ongoing nurture journeys in the Americas. The successful candidate...
Technical Service Representative Buzztime is looking for its next employee! We are looking for an experienced Technical Service Representative to drive product development for our Consumer Services product. We are looking for an energetic individual to join our Operations Team as a Technical Service Contract Representative (TSR). The Buzztime TSR is the primary and secondary point of communication...
*THIS POSITION REQUIRES SUCCESSFUL COMPLETION OF A CREDIT CHECK TO BE CONSIDERED*CANDIDATE MUST NOT HAVE MORE THAN 1 DELINQUENT, PAST DUE, OR ACCOUNT IN COLLECTIONS IN THE LAST 24 MONTHS (non medical)* A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Workforce Solutions services and automated systems. Inbound agents work with client'...
Hiring Multiple Seasonal Customer Care Reps! SUMMARY The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limit...
Looking for work in the Holland Area? Manpower is assisting in recruiting for DIRECT HIRE positions available for Holland based call-center. They are looking for Roadside Assistance Specialists paying $9.00 and Non-Licensed Health Insurance Advisers paying $10.00. This company is looking to have people start ASAP so please call Manpower right away! 616-748-2000 Do YOU qualify? See below their qual...
Location - Denver, CO Application Deadline - ASAP Terms of Contract - Full Time & Part Time Rate of Pay - Starting at $12.00/HR plus Health/Vision/Dental Benefits & Employee Pricing Retail Discount ____________________________________________________________________ GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companie...
Transportation and Customer Service Rep 2nd shift - Holland, OH-WD30009460 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growt...
Client Support Engineer Kiva Systems is an Amazon.com company experiencing exceptionally high growth! Kiva uses game-changing robotic technology for distribution centers, which helps companies simplify operations and reduce costs while increasing strategic flexibility. Using hundreds of autonomous mobile robots and sophisticated control software, the Kiva Mobile-Robotic Fulfillment System enables...
Government Contract Coordinator - Chicago, IL Purpose: The Government Contract Coordinator supports the contract administration and management duties of Lawson. This position is responsible for searching and coordinating new opportunities in the Federal and State contract environment, resulting in near-term revenues for Lawson Products. Responsibilities: Responsible for Contract Administration dut...
BUSINESS OVERVIEW: At YMT Vacations, the goal is to provide our guests with affordable vacations they will remember for years to come. We assemble hotel, tour, sightseeing, and cruise components and offer a range of inclusive value-priced escorted tour and cruise/tour vacation packages throughout North America and worldwide. We sell direct to customers from sales offices in Los Angeles, Detroit an...
BUSINESS OVERVIEW: At YMT Vacations, the goal is to provide our guests with affordable vacations they will remember for years to come. We assemble hotel, tour, sightseeing, and cruise components and offer a range of inclusive value-priced escorted tour and cruise/tour vacation packages throughout North America and worldwide. We sell direct to customers from sales offices in Los Angeles, Detroit an...
Job ID: 29236 Position Description: SunGard Public Sector’s local government applications have been successfully delivering advanced, fully integrated solutions to public sector organizations for nearly thirty years. Our government information technologies address the business requirements of cities and counties, public and private utilities, public safety and justice agencies, and not-for-profit...
DO YOU HAVE WHAT IT TAKES? We are expanding and are looking for individuals for entry level in all aspects of our business such as: CUSTOMER SERVICE MARKETING CAMPAIGN DEVELOPMENT TRAINING SALES *MANAGEMENT / ASSISTANT MANAGEMENT* FILLING IMMEDIATELY! Affinity Solutions is a promotional advertising company with exceptional customer service that offers financial rewards and promotions determined by...
ELCO Chevrolet Cadillac is excited to announce an immediate opening for a part time receptionist to work at our front desk on Thursday and Friday afternoons along with every other Saturday. This position will meet and greet customers to the dealership, answer and route incoming calls, take messages, and perform additional clerical functions as assigned. Our dealership is one of the largest in the...
The Clinical Call Center MA reports to the Team Leader who is responsible for the administrative and clinical services provided by the Clinical Call Center. The goal of the Call Center is to perform a variety of clinical and technical support duties that facilitate optimal operation of the Call Center. The Medical Support Assistant demonstrates knowledge and expertise in the Clinical Call Center p...
Company Confidential Winter Park, FL, 32792
Immediate entry level customer service position with the Don Cerenzio State Farm Insurance Agency. A chance to join a high energy, fast paced and very successful enterprise. Spanish speaking bi-lingual...
Choctaw-Kaul (CK) Distribution Company is expanding and is in need of a talented Customer Service Representative with a diverse skill set in their Chicago distribution office. Please consider the following details. Company Overview: CK has been in business for 102 years as a manufacturer, distributor and integrated supplier of maintenance, repair and operations (MRO) products and supply chain serv...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! We...
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