Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174610
. A Technical Customer Support job in Minneapolis,MN is available through Adecco Engineering and Technology. You must possess one to two years of customer support with previous electronic or electro-mechanical device experience required. The Technical Customer Support will acts as a liaison between customer, sales and manufacturing departments via telephone call center. Using established guidelin...
Engage with a company built on trust. Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens. We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
Engage with a company that knows you’re as important as the customer. Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens. We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exci...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
A Software Support Representative job in Maplewood, MN is available courtesy of Adecco Engineering and Technical. In this role, you will be navigating within multiple systems to research and resolve customer issues promptly. This is a long-term contract opportunity. Software Support Representative job responsibilities include: • Guide company employees and customers through the set-up and use of...
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our rema...
MODERN DENTAL LAB USA Welcome to the future of dental restorations, the latest in cutting edge developments and the newest technologies. Modern is the largest producer of dental prosthetics and associated products from traditional dental restorations, to high precision custom made implant supported structures. Thousands of dentists and their patients around the world are served on a daily basis b...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Build Your Future in the Shooting Sports the power of passion ATK Sporting Group is a global manufacturer and marketer of branded consumer products. Our brands include iconic names such as a Bushnell, Bolle, Butler Creek, Gold Tip, Hoppe’s, Primos, Serengeti, Uncle Mike’s, BLACKHAWK! and Champion. Our product lines enhance the enjoyment of every outdoor pursuit. We constantly explore emerging te...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
Commercial Works, Inc., is a rapidly growing; fast paced; multi-service relocation and office furniture resource company seeking a full-time experienced Sales Support Specialist for the Indianapolis branch location. The position is responsible for performing administrative duties to support a seasoned sales team. Responsibilities and Essential Duties: Support experienced sales team of three sale...
Are you looking for a career where you determine your earning potential? Premiere Credit is the place for you!! We are looking for self-motivated and goal-oriented individuals that want to be rewarded for their work and efforts. If this describes you...apply today for immediate consideration! At Premiere Credit, our Collectors receive competitive base wage plus uncapped monthly bonus. We rewa...
Large, well-known client in the Franklin, WI area is currently looking for a Client History Interviewer. This position will be calling customers and interviewing them about vairous topics such as family history, drug or alcohol use, etc. in order to process new policies. Will be using various computer programs to do so. Also, interviewer will be required to provide a high level of customer service...
Job Description: Stable San Diego business looking for detail oriented data entry specialists. The perfect candidates would have at least 2 years experience, be able to operate various data entry terminals and automated data systems to record and verify information, customer data and client data identification and results, for computer processing. Candidates able to quickly and accurately key in ...
Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people ...
Blatt, Hasenmiller, Leibsker & Moore, LLC is looking for highly self-motivated, intelligent and diligent Collection Specialists with strong communication and negotiation skills to join our winning team. Ideal candidates will have 2-3 years working in accounts receivables, sales, telemarketing or collection experience where customer service was one of the key components in their role. The Collectio...

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