Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12489
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client in the home improvement business is seeking an Event Marketing Representative in Charlotte, NC. Earn $12.00 per hour at this part-time, temporary position. Work Friday, Saturday and Sunday, 20 hours per week. Hours and schedule vary between 8:00 AM - 10:00 PM. Job Descrip...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Dispatchers in Pompano Beach, FL. Earn $10.00 per hour at these full-time, temp-to-hire positions. Work a flexible 40 hour week, Monday through Sunday, hours range from 8:00 AM to 8:00 PM. Job Description: Schedule deliveries between customers...
•Lead the activities of the Customer Relations, Customer Intelligence, Customer Quality Improvement teams related to planning, operations, target setting/achievement, budgeting, personnel & HR matters •Develop and drive the customer strategy for all customer segments including recommending targets, identifying strategies and driving improvement plans across PSEGLI to meet Customer Satisfaction tar...
About the Position: Full-Time New Accounts Associate - The New Accounts Associate processes all new credit applications in a timely manner and monitors charge activity of existing accounts. Primary job responsibilities of a New Accounts Associate include the following: Answer customers' account and billing questions and, when possible, make immediate changes to the customer's account. Input data f...
Description Account Executive Description: Partner with executives (CEO/COO/CMO/SVP/Director) of Accounts to create mutually beneficial business relationships • Lead team to evaluate competitive activity, identify key opportunities, and develop specific market objectives and tactics that optimize business performance • Develop a robust internal support network that influences brand strategy and ex...
PPG is a global leader in the manufacture of precipitated silicas. We have been in the Silicas business since the 1930’s and are dedicated to continuous innovation and the development of new technologies. We offer a complete line of specialized silicas developed for a wide variety of industries and a broad array of processing requirements. Our business is dedicated to delivering unsurpassed qualit...
The Customer Advisor is the subject matter expert and is responsible for selling the features and benefits of Goodyear tire products, tire related services and basic automotive services. The Customer Advisor is responsible for providing outstanding service to customers by walking from behind the sales counter to enthusiastically greet customers. Additionally, the Customer Advisor is responsible fo...
Looking for knowledgeable health enthusiasts looking for a career in Personal Training at The Personal Training Institute of Plainview, with MANY opportunities to advance and grow with the company into management positions. Only emails that include hours/days of availability, resume, and location of interest will be considered for interview. We will train you to be the best you can by offering our...
Looking for knowledgeable health enthusiasts looking for a career in Personal Training at The Personal Training Institute of Setauket, with MANY opportunities to advance and grow with the company into management positions. Only emails that include hours/days of availability, resume, and location of interest will be considered for interview. We will train you to be the best you can by offering our...
1st Choice has an immediate need for a HR Staffing and Classification Specialist for our client in Washington, DC. The Staffing, Recruitment, and Classification Specialist will support its Human Resources Office . The Human Resources Office requires the services of the Staffing and Classification Specialist three days a week for approximately 6 -12 months. During the period of performance, the Sta...
1st Choice, LLC is seeking to hire a Job Developer for our client located in Camden, NJ. The ideal candidate will provide job placement services for adult participants in an employment advancement and retention program. Possesses familiarity with Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations. Identifies employers willing to provide long-term employme...
1st Choice, LLC is seeking a Secretary III for our client in Silver Spring, MD. Administrative/Clerical Duties: a) Process all incoming executive correspondence - prioritize and file appropriately. Monitor for key issues, actions, follow-ups, milestones, meetings & events. Bring to Director's attention as appropriate; b) Monitor Executive’s actions, acknowledge meeting requests, manage urgent comm...
Ria Financial Services is a wholly owned subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT). Ria was founded in 1987 and it is today one of the largest money transfer company in the world, with a global agent network of 204,000+ locations in more than 130 countries on 6 continents. In addition to money transfer services, Ria offers Bill Payment, Currency Exchange, Mobile Top Ups, PrePaid Debit C...
We're looking to hire nail technicians, must possess a thorough knowledge of the nails including a basic knowledge of hand and foot massage techniques (Manicure & Pedicure) and a neat application of polish, be willing to learn spa specific nail service offerings. Requirements: A friendly, people-oriented, customer driven individual. Be familiar with standard concepts, practice and procedures withi...
Program/Customer Manager Union W VA Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - Union, WV The Compensation $85k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - No Detailed Description A program/customer manager, responsible for overseeing sus...
Position Description: *The shift required for this position 9pm-6am Thursday through Monday* SUMMARY Represent Cardtronics via telephone customer service by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIESIncludes the following, other duties may be assigned: Diagnose and resolve technical and non-technical issues associated with a range of ATM (Automated Teller Machines) loca...
Join STERIS in its vision to see the world free from Infection and Contamination as a Technical Support Center Engineer Summary This position responds to verbal and written technical support requests utilizing Technical Support Department phone, computer, and hardware systems. Resolves internal and external customer technical support issues on all STERIS brand Healthcare and Scientific products. C...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Position Description: Responsibilities of Customer Service Representative include, but are not limited to: Provides customer service regarding cutting tools, abrasives, coolants and machine and shop supplies. Will focus in the chemical, oil & natural gas, power generation, general engineering, and transportation markets. Actively solicits opportunities from customers & prospects Responds to custom...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I wor...
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

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