Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174966
The Shakopee Branch currently has a part-time Teller position available. This position provides professional, knowledgeable and courteous service to our members through all delivery channels. Process member transactions and requests efficiently and accurately. Independently respond to members questions and concerns in a timely, competent manner. Provide quality sales referrals. Maintain safety and...
Job Description: Midway Car Rental is a privately-owned company which has been in business for over 40 years. Our offices are located in the Los Angeles and San Diego area, however we service the areas beyond our central locations. We take pride in providing top of the line vehicles accompanied with 5-star personalized service to all of our customers, these key factors separate Midway from the re...
Local Credit Union is looking for an experienced Head Teller. Responsibilities include: 1. Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems and explaining policies and procedures to members. 2. Hire and fire all branch tellers both full-time and part-time 3. ...
BASIC FUNCTION: Sterling Payment Technologies provides point of sale payment technology and electronic transaction processing services to merchants nationwide. Sales are made through our network of internal and external sales partners, POS dealer / integrators, community banks or associations. The basic function of this position is to provide deployment services relating to credit card equipment,...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
Job ID: 2745 Position Description: Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments proces...
Client Transitions Coordinator - Temporary Financial services company located in New York City seeks a Client Transitions Coordinator to support salespersons across different markets, covering both domestic and international client accounts. This is a long term temporary position expected to last at least six months and paying up to $25 hourly, depending upon experience. Primary Duties: The Cli...
tbd Be Part of the New APAC! APAC Customer Services, Inc., an EGS Company, is all NEW- New Attitude, New Outlook, and New Opportunities! We want you to meet the new APAC. Our core values of excellence, teamwork, trust, respect and integrity are paramount to helping us fulfill our mission of creating ?the best place to work in the community in which we do business.? APAC, ranked one of the large...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
We are looking for a Customer Service Rep for a Contract to hire position in Orlando, FL. Skills: · Strong computer skills with Sharepoint, MS Word, Excel and Adobe Acrobat · Requirements: 2 - 5 years professional experience · Provides all word processing for the Applications Department which includes, but is not limited to equipment proposals. · Functions as the primary link between the regi...
Star of Hope Mission Job Description Job Responsibilities: Apply online @ www.sohmission.org, About Us Careers 1.Manage a case load of an assigned group of men within the Spiritual Recovery Program of the Men’s DevelopmentCenter. 2.Maintain working, up-to-date case files on each client in case load, provide responsible guidance in setting goals and assist each client in his attempt to work wit...
The Outsource Group, a Parallon Company believes that organizations that continuously learn and improve will thrive. That's why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. Position Summary: Responsible for cond...
The New Business Representative will provide exceptional service to customers, generally via telephone, email, and fax communications. Ability to foster long-term relationships with a high degree of support to our customers. Self-motivated and customer service-oriented to service our valued customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to mee...
Location: Virtual Job Summary Reporting to the Vice President, Operations, the Account Director is responsible for managing customers’ successful use of TAVHealth products. Primary objectives are maintaining a high level of customer satisfaction, growing the TAVConnect user-base and contact database, and ensuring customer retention. Required Skills and Capabilities Drives end user adoption, co...
Description: Looking for individuals who are qualified for the position. Join a company that provides training, support and excellent benefits. Currently accepting applications for: Call Center Representative Answers inbound telephone calls from customers, speaks in a friendly, courteous and professional manner by viewing a video screen and using a computer keyboard. ESSENTIAL FUNCTIONS: * ...
Quality Assurance (Scorer) Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Since 1986, our unique training methodology has provided a measurable ROI for our customers, compelling them to return year after year. We are currently searching for the right candidate to fill our Quality Assurance (Scorer) position at our Corporate Off...
Job Description: This Administrative Position Features: ? Advancement ? Environment ? Location Immediate need for administrative assistant who is seeking great advancement , fun and friendly environment and location . Extremely computer savvy , detail-oriented and excellent communication skills will be keys to success in this prestigious, well-known, stable organization. Will be responsible f...
Job Title: Online Service Agent - Job# 0380 Department: Customer Service Center (CSC) Reports To: Customer Loyalty Lead FLSA Status: Non-Exempt/Hourly Location: Fremont, CA Job Description Overview: The Online Service Agent must be able to thrive in a fast-paced work environment where technical support & customer service skills are the keys to success. Monitor various web discussion forums a...
We have an opening for a CSR who will assist customers with housing and registration requests via phone, fax and e-mail. The candidate must be highly motivated, energetic, flexible, organized and detail-oriented. The ideal candidate must be a team player with excellent interpersonal skills and an outstanding customer service attitude. In addition, they must have the ability to switch from one even...
Total Hearing Care is currently seeking a Front Office Professional in the Cape May, NJ area to drive growth in a competitive market. In this role you'll have the opportunity to make a significant contribution to Total Hearing Care successful history of creating hearing solutions for a rising marketplace. Description & Responsibilities The ideal candidate will work with Total Hearing Care's loc...

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