Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176018
Angelica Corporation, the leading supplier of linen and laundry services to hospitals in the healthcare market has openings for Off-Site Linen Distribution Techs in Nashville, TN. Off-Site Linen Distribution Tech is responsible for day-to-day activities of the Linen Department within a customer location including monitoring and distribution of daily linen deliveries. Duties/Responsibilities: Pr...
Company Confidential Torresdale South, PA, 19114
Customer Service Lead Manufacturing organization is seeking a qualified candidate for a lead role in the Customer Service Department. The Customer Service Lead will work in a fast pace environment, on a highly collaborative team in an inclusive environment and will be the primary interface between the customer and the organization. A Key responsibility will be to manage orders from receipt to cl...
VITALCARE HOME MEDICAL EQUIPMENT is accepting applications for a Customer Service Representative in the Cheboygan Retail Store. THIS IS A 4 - 5 MONTH TEMPORARY FULL TIME POSITION with the possibility of continued employment at a casual status, de- pending on job performance. This position requires: previous sales experience; excellent customer service skills; the ability to learn products and shar...
Customer Advocate Overview We are seeking an individual to fulfill Prosper’s Customer Advocate position. This individual will handle borrower escalations from the phone/e-mail customer service center and paper correspondence. They will act as a liaison with the Product (Technology) team to resolve system/web issues for individual borrowers. Responsibilities Respond to escalated/specialized bor...
Full Time Brookdale - 6737 W. Washington Ste. 2300 Milwaukee, WI 53214 The Accounts Receivable Customer Service Lead Analyst provides leadership, under the direction of the Accounts Receivable Customer Service Supervisor, to assigned associates regarding their daily, weekly, and monthly functions. This includes monitoring daily workload, quality assurance account review for policy and procedure ...
A COMMUNITY EMPLOYER WITH A NATIONAL REACH We are looking for individuals who have a desire to make a difference and are ready to take on a challenge! As a Client Support Representative you will provide individual assistance to a number of clients within you caseload. Your duties would include (but are not limited to): - Acting as a liaison between the Social Security Administration (SSA) and o...
SCIO Health Analytics is a leading health analytics services organization providing actionable analytics driven solution for health plans, care management organizations, life science, large employers, and PBMs. OVERVIEW: This employee will be answering phones, gathering information, transferring calls to appropriate staff, keeping productivity reports, reviewing injury claims, analyzing situatio...
If you have a passion for service, we want to meet you! We have immediate openings in our Credit Service Center in Centennial for Collections/ Account services to place outbound calls to collect on past due accounts, set up payment arrangements, offer payment options. Apply now: https://nordstrom.taleo.net/careersection/jobdetail.ftl?job=172526&lang=en&sns_id=twitter Candidates must be available ...
This position requires EXPERIENCE with Contact Center or Workforce Management software applications (used in FORECASTING and SCHEDULING call center agents). We are currently seeking a highly motivated individual with Contact Center or Workforce Management experience to provide implementation, customer service, and technical assistance to our growing US and international customer base. Your knowle...
Founded in 1988, the Beal Bank family of companies is headquartered in Dallas, Texas, and comprises one of the largest private financial institutions in the United States. Our two partner banks, Beal Bank and Beal Bank USA, are guided by the same principles of reliability and excellent customer service. Whether you are a customer of Beal Bank or Beal Bank USA – or have accounts with both banks – w...
Lexicon Relocation is a privately held, leading provider in the administration and delivery of relocation benefits and global assignment services. We manage all third party services associated with employee relocation for more than 150 companies worldwide. We are proud of our "Take Care of the Customer" business philosophy and dedicated to providing industry best customer care. General Position S...
JOB TITLE: Coordinator, Contract and Billing (Patient Account Resolution Representative) At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Finance Centers of Expertise Family: Contract and Billing What Con...
CS Medical Technical Service Manager Founded in 2003, CS Medical LLC is a leader in developing and manufacturing medical devices for high-level disinfection of ultrasound TEE probes. Our products are engineered and developed with one objective in mind: minimize potential patient exposure to improperly reprocessed TEE ultrasound probes. The CS Medical Service Manager runs and grows our centralize...
We are seeking highly motivated customer service representatives looking to work in a rapidly growing company that provides advancement opportunities. We are an information management company servicing clients and vendors through brokerage services. Successful candidates will apply customer service skills, data entry, skip tracing and multi-tasking abilities in a fast paced office environment. The...
Client Services Representative - Web Interface Troubleshooting for Growing CRM/ VoIP Co. Job Label:MAG_1499F630409 If you're a driven customer service professional who is looking for a growth opportunity within a dynamic environment, a Junior Client Services Representative role with DYL is a great fit! DYL is a Sales CRM & Hosted VoIP Service Provider. As the worlds of telephony and information...
The Service Writer position involves working with diesel techs to develop an estimate of repairs needed then notifying the customer for approval and explaining the work being performed. It also includes scheduling vehicles for repair and organizing technician workload. Requirements: Good communication skills Organized Self-motivated Some knowledge of engines Friendly personality Reliable pe...
Logistics Health, in partnership with ABR Employment Services, is now recruiting for: CUSTOMER SERVICE Positions available on 1st and 2nd shift. Proficient in Microsoft Word and Excel as well as a typing speed of 40 wpm. CAREER FAIR Tuesday, November 18th, 9:00 a.m. - 3:00 p.m. Riverside Center II - Cargill Room 332 Front St. South, La Crosse, WI WALK-INS are welcome. Your online applicat...
We are seeking Call Center Agents and Call Center Supervisors for Charleston Center of Excellence. Contact Center Agents, Customer Care Responsibilities: · Ability to resolve the customer’s problem with first call resolution · Deliver award winning customer service · Sales and sales negotiation · Data entry and document systems per customer requirements · Multi-tasking speaking with custome...
Enrollment Assister Columbus, OH Travel: 50-75% Local Travel Remote Work Option: No Position Type: Temporary, Full-time or Part-time Start Date: ASAP End Date: February 28 Work Hours: Between 7am and 9pm and possible weekends as assigned Job Description The Enrollment Assister will play a key role in the Center for Medicaid and Medicare Services’ (CMS) efforts to provide affordable health...
Due to growth, Farmers is currently looking for a Customer Service Rep. Requires 2-5+ years experience in an office setting. A background in Microsoft programs such as Outlook, Word, and Excel would be beneficial. Job Purpose: Serves customers by explaining services; obtaining and recording customer information; preparing documents. Duties: * Answering phone inquiries; explaining products, ser...

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